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Message.md

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SunshineConversationsClient::Message

Properties

Name Type Description Notes
id String The unique ID of the message. [optional]
received String A datetime string with the format `YYYY-MM-DDThh:mm:ss.SSSZ` representing when Sunshine Conversations received the message. [optional]
author Author [optional]
activity ActivityMessage Details of the system activity that generated this message. This field is used when actions taken by the system generate a persisted message to notify the user or agent of an event that occurred. For example, when a user's Ticket gets closed. This property applies only to informational text messages generated via system events. [optional]
content Content The content of the message. [optional]
source Source [optional]
quoted_message QuotedMessage The quoted message is currently only available for WhatsApp and Web Messenger `formResponse` messages. [optional]
metadata Hash<String, Object> Flat object containing custom properties. Strings, numbers and booleans are the only supported format that can be passed to metadata. The metadata is limited to 4KB in size. [optional]
deleted Boolean true if the message serves as a placeholder for one that has been deleted. [optional]

Example

require 'sunshine-conversations-client'

instance = SunshineConversationsClient::Message.new(
  id: 5e552ef595e5206375bb835d,
  received: 2019-03-21T18:48:52.760Z,
  author: null,
  activity: null,
  content: null,
  source: null,
  quoted_message: null,
  metadata: {&quot;lang&quot;:&quot;en-ca&quot;},
  deleted: null
)