Encoding compatibility error when fetching tickets

[Hessah95]

Hello there 👋

After upgrading ruby from 3.2.9 to 3.3.0, I noticed fetching tickets with ZendeskAPI::Ticket.find(ZENDESK_CLIENT, id: id) is returning the following error:

Encoding::CompatibilityError
invalid byte sequence in UTF-8

I made it work by adding:

ZENDESK_CLIENT.connection.headers['Accept-Encoding'] = 'identity' 

But is there a better way to address or resolve this issue?

• My current versions:
  ruby (3.3.0)
  zendesk_api (1.37.0)