Skip to content

Tablet stuck loading when opening PDFs on PdfReaderScreen #289

@Dima-Android

Description

@Dima-Android

Several users have reported that since sometime in December the app has started showing infinite loading on PdfReaderScreen when opening some, or even all PDFs in user’s library.
Users also report freezing using jumping to page functionality by tapping on page previews at the bottom.
https://forums.zotero.org/discussion/129004/debug-id-d1702057388-d1090846459-d1017421858/p1
https://forums.zotero.org/discussion/128712/zotero-on-xiaomi-pad-7-spinning-circle-issue-with-large-pdfs
https://forums.zotero.org/discussion/129003/ereader-in-zotero-app-on-android-no-longer-working/p1
https://forums.zotero.org/discussion/128969/android-zotero-tablet-stuck-loading/p1

All reported users use tablets, in one case running Android 13 and Android 16 in other.

Here are my thoughts as of now:
The spinner shown there is not ours, it’s nutrient’s, the spinner is shown when nutrient’s PDF reader was fed the PDF and it started loading it. Why it’s not able to finish loading it is unknown. Although in some cases user report that it does finish loading it, but it takes a lot of time.
Unable to reproduce this issue on any of my own testing files on both phone and tablet. I was testing with file sizes up until 20 megs, maybe should try with bigger ons.

Time-wise the appearance of those issues align with us pushing a new build with lots of dependencies updated including the major version upgrade of nutrient (where nutrient implemented the performance optimisations)

Metadata

Metadata

Assignees

Labels

Type

No type

Projects

No projects

Milestone

No milestone

Relationships

None yet

Development

No branches or pull requests

Issue actions