Request mobile app reviews

[alya]

Now that we've published a new app, we should collect reviews, so that the app's current quality becomes apparent.

Both platforms

User qualifications

• Usage:

  • Mobile app installed at least 14 days ago
  • Opened the app at least 3x this week
  • Opened the app at least 30x lifetime
  • Signed into an organization that’s at least 1 month old

• Session:

  • At least 3 minutes after start

• Prior feedback:

  • Has never said "yes to one of these prompts
  • Android Hasn’t responded "could be better" in the last year.

Frequency limits

• At least 30 days since last time
• At most 3x/year (on both platforms)

Triggers

We want the user to have taken an action that hopefully completes the train of thought on a conversation:

• Sent a message (delay a bit and make sure user isn’t typing more?)
• Added a reaction while scrolled to the bottom
• Opened empty inbox
• Pressed “mark as read” button in combined feed

Others to consider; maybe hold off until we see if the others are too rare:

• Scrolled to the bottom of N conversations?

Android UX

Pre-qualification modal

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Feedback for us?

How is your Zulip mobile app experience today?

[Love it] → leave a review flow
[Could be better] → feedback in email client
[Ask me later] → ask in 30+ days

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Feedback email template

To: feedback@zulip.com
Subject: Mobile app feedback ({operating system})
Content: The Zulip mobile app could be improved:

Questions

• Should the feedback question on the Android modal be about today, or more broad?
• Is "Could be better" the wording we want?
• Is this the content we want in the email template (if we want any)?