Home Assistant integration not working after update to version 2025.3.0

[Tecotix]

What version of Integration has the issue?

After updating to Home Assistant version 2025.3.0, the integration is not functioning correctly. I attempted to resolve this by deleting the integration and reinstalling it. However, I'm encountering the following error message:

Logger: custom_components.xplora_watch.config_flow
Quelle: custom_components/xplora_watch/config_flow.py:163
Integration: Xplora® Watch (Dokumentation, Probleme)
Erstmals aufgetreten: 16:18:33 (1 Vorkommnisse)
Zuletzt protokolliert: 16:18:33

Phone Number or Email address not exist
Traceback (most recent call last):
  File "/config/custom_components/xplora_watch/config_flow.py", line 163, in async_step_user_phone
    info = await validate_input(self.hass, user_input)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/config/custom_components/xplora_watch/config_flow.py", line 107, in validate_input
    raise PhoneOrEmailFail()
pyxplora_api.exception_classes.PhoneOrEmailFail: Phone Number or Email address not exist

I've checked for a firewall rule as described in ticket #486, but no such rule exists in my setup. Mail and E-Mail Setup doesn't work.

System Health details

• Home Assistant Version: 2025.3.0
• Operating System: Home Assistant OS

Checklist

• I have enabled debug logging for my installation.
• This issue only contains 1 issue (if you have multiple issues, open one issue for each issue).

Describe the issue

see above

Reproduction steps

Steps to Reproduce

1. Updated Home Assistant to version 2025.3.0
2. Observed integration malfunction
3. Deleted the existing integration
4. Attempted to reinstall the integration
5. Encountered the error message

Debug logs

see above

[github-actions]

👋 @Tecotix, it is checked whether there is a bug. Please have some patience.
This action was performed automatically.

[thmnxo4]

Try to find the watch via Xplora App. Check WIFI as well as LTE Connection on your smartphone.

[anrada73]

dont work too

[Tecotix]

Try to find the watch via Xplora App. Check WIFI as well as LTE Connection on your smartphone.

I can log in via the Xplora app and also track the watch

[anrada73]

Xplora®
Keine Geräte oder Entitäte. login ok, no devices.

[anrada73]

Danke, es läuft wieder.

[pille89]

Und wie?

[anrada73]

Hab die Sensortypen nicht ausgewählt).

[pille89]

Okay aber bei dem beschriebenen Problem kommt man doch überhaupt gar nicht zur Auswahl von Sensoren......

[Tecotix]

Following up on issue #486, I've also experienced a similar problem and reached out to Xplora support for clarification. They confirmed that my IP address was indeed blocked by their servers due to exceeding 3000 requests per hour.

Given that this doesn't seem to be an isolated incident, it appears that the Home Assistant integration might have had a small issue causing excessive requests. 😉

Key points:

• Xplora support confirmed IP blocking due to high request volume (>3,000/hour)
• This seems to be affecting multiple users
• Likely caused by a problem in the Home Assistant integration

I believe both my issue and #486 can be closed now that we have confirmation from Xplora about the cause of the IP blocking.

It might be worth investigating the Home Assistant integration to see if there's a way to optimize the request frequency and prevent future IP blocks.