Invalid Username and Password still

[addrum]

Hi,

I've followed the troubleshooting guide as well as found a similar issue (not quite the same error) in regards to not being able to connect to nordvpn.

• I've stripped back my command to the bare minimum and reset my nordvpn account password twice.
• I've tried using the service account username and password supplied by nordvpn.
• I'm running on a Synology NAS and have ensured tun/tap is sorted (I've previously had a different container using it just fine)
• I've tried using couple of older versions mentioned in different issues
• I've tried with the firewall disabled
• I've redownloading the image a few times fresh to make sure I'm using the latest image
• Because of the It's not you, it's us. We're having trouble reaching our servers. If the issue persists, please contact our customer support. line I also tried contacting NordVPN support (I assume this is what this error is from rather than this image?) but they wouldn't help due to "third party tools"

All come back with:

+ nordvpn login --username email@email --password 123546789
It's not you, it's us. We're having trouble reaching our servers. If the issue persists, please contact our customer support.
++ date -Iseconds
+ echo '[2021-08-05T20:27:57+01:00] Invalid Username or password.'
[2021-08-05T20:27:57+01:00] Invalid Username or password.
+ exit 1

Any thing else I can try?

Full logs:

sudo docker run -ti \
> --cap-add=NET_ADMIN \
> --cap-add=SYS_MODULE \
> --device /dev/net/tun \
> --name nordvpn \
> -e USER=email@email \
> -e PASS='123456789' \
> -e TECHNOLOGY=OpenVPN \
> -e NETWORK=192.168.1.0/24 \
> -e TZ=Europe/London \
> -e DEBUG=Trace \
> bubuntux/nordvpn
++ cat /etc/timezone
+ '[' /UTC '!=' Europe/London ']'
+ '[' -d /usr/share/zoneinfo/Europe/London ']'
+ '[' '!' -e /usr/share/zoneinfo/Europe/London ']'
+ '[' -z Europe/London ']'
+ ln -fs /usr/share/zoneinfo/Europe/London /etc/localtime
+ dpkg-reconfigure -f noninteractive tzdata
++ date -Iseconds
+ echo '[2021-08-05T20:26:31+01:00] Firewall is up, everything has to go through the vpn'
[2021-08-05T20:26:31+01:00] Firewall is up, everything has to go through the vpn
++ ip -o addr show dev eth0
++ awk '$3 == "inet" {print $4}'
+ docker_network=172.17.0.8/16
++ ip -o addr show dev eth0
++ awk '$3 == "inet6" {print $4; exit}'
+ docker6_network=
++ date -Iseconds
+ echo '[2021-08-05T20:26:31+01:00] Enabling connection to secure interfaces'
[2021-08-05T20:26:31+01:00] Enabling connection to secure interfaces
+ [[ -n 172.17.0.8/16 ]]
+ iptables -A INPUT -m conntrack --ctstate ESTABLISHED,RELATED -j ACCEPT
+ iptables -A INPUT -i lo -j ACCEPT
+ iptables -A FORWARD -m conntrack --ctstate ESTABLISHED,RELATED -j ACCEPT
+ iptables -A FORWARD -i lo -j ACCEPT
+ iptables -A OUTPUT -m conntrack --ctstate ESTABLISHED,RELATED -j ACCEPT
+ iptables -A OUTPUT -o lo -j ACCEPT
+ iptables -A OUTPUT -o tap+ -j ACCEPT
+ iptables -A OUTPUT -o tun+ -j ACCEPT
+ iptables -A OUTPUT -o nordlynx+ -j ACCEPT
+ iptables -t nat -A POSTROUTING -o tap+ -j MASQUERADE
+ iptables -t nat -A POSTROUTING -o tun+ -j MASQUERADE
+ iptables -t nat -A POSTROUTING -o nordlynx+ -j MASQUERADE
+ [[ -n '' ]]
++ date -Iseconds
+ echo '[2021-08-05T20:26:31+01:00] Enabling connection to nordvpn group'
[2021-08-05T20:26:31+01:00] Enabling connection to nordvpn group
+ [[ -n 172.17.0.8/16 ]]
+ iptables -A OUTPUT -m owner --gid-owner nordvpn -j ACCEPT
iptables: No chain/target/match by that name.
++ date -Iseconds
+ echo '[2021-08-05T20:26:31+01:00] group match failed, fallback to open necessary ports'
[2021-08-05T20:26:31+01:00] group match failed, fallback to open necessary ports
+ iptables -A OUTPUT -p udp -m udp --dport 53 -j ACCEPT
+ iptables -A OUTPUT -p udp -m udp --dport 51820 -j ACCEPT
+ iptables -A OUTPUT -p tcp -m tcp --dport 1194 -j ACCEPT
+ iptables -A OUTPUT -p udp -m udp --dport 1194 -j ACCEPT
+ iptables -A OUTPUT -p tcp -m tcp --dport 443 -j ACCEPT
+ [[ -n '' ]]
++ date -Iseconds
+ echo '[2021-08-05T20:26:31+01:00] Enabling connection to docker network'
[2021-08-05T20:26:31+01:00] Enabling connection to docker network
+ [[ -n 172.17.0.8/16 ]]
+ iptables -A INPUT -s 172.17.0.8/16 -j ACCEPT
+ iptables -A FORWARD -d 172.17.0.8/16 -j ACCEPT
+ iptables -A FORWARD -s 172.17.0.8/16 -j ACCEPT
+ iptables -A OUTPUT -d 172.17.0.8/16 -j ACCEPT
+ [[ -n '' ]]
+ [[ -n 172.17.0.8/16 ]]
+ [[ -n 192.168.1.0/24 ]]
++ ip route
++ awk '/default/ {print $3}'
+ gw=172.17.0.1
+ for net in ${NETWORK//[;,]/ }
++ date -Iseconds
+ echo '[2021-08-05T20:26:31+01:00] Enabling connection to network 192.168.1.0/24'
[2021-08-05T20:26:31+01:00] Enabling connection to network 192.168.1.0/24
+ ip route
+ grep -q 192.168.1.0/24
+ ip route add to 192.168.1.0/24 via 172.17.0.1 dev eth0
+ iptables -A INPUT -s 192.168.1.0/24 -j ACCEPT
+ iptables -A FORWARD -d 192.168.1.0/24 -j ACCEPT
+ iptables -A FORWARD -s 192.168.1.0/24 -j ACCEPT
+ iptables -A OUTPUT -d 192.168.1.0/24 -j ACCEPT
+ [[ -n '' ]]
+ [[ -n '' ]]
+ mkdir -p /dev/net
+ [[ -c /dev/net/tun ]]
+ restart_daemon
++ date -Iseconds
+ echo '[2021-08-05T20:26:31+01:00] Restarting the service'
[2021-08-05T20:26:31+01:00] Restarting the service
+ service nordvpn stop
+ rm -rf /run/nordvpn/nordvpnd.sock
+ service nordvpn start
++ date -Iseconds
+ echo '[2021-08-05T20:26:31+01:00] Waiting for the service to start'
[2021-08-05T20:26:31+01:00] Waiting for the service to start
+ attempt_counter=0
+ max_attempts=50
+ '[' -S /run/nordvpn/nordvpnd.sock ']'
+ '[' 0 -eq 50 ']'
+ attempt_counter=1
+ sleep 0.1
+ '[' -S /run/nordvpn/nordvpnd.sock ']'
+ '[' 1 -eq 50 ']'
+ attempt_counter=2
+ sleep 0.1
+ '[' -S /run/nordvpn/nordvpnd.sock ']'
+ '[' 2 -eq 50 ']'
+ attempt_counter=3
+ sleep 0.1
+ '[' -S /run/nordvpn/nordvpnd.sock ']'
+ '[' 3 -eq 50 ']'
+ attempt_counter=4
+ sleep 0.1
+ '[' -S /run/nordvpn/nordvpnd.sock ']'
+ '[' 4 -eq 50 ']'
+ attempt_counter=5
+ sleep 0.1
+ '[' -S /run/nordvpn/nordvpnd.sock ']'
+ [[ -z 123456789 ]]
++ date -Iseconds
+ echo '[2021-08-05T20:26:32+01:00] Logging in'
[2021-08-05T20:26:32+01:00] Logging in
+ nordvpn logout
+ nordvpn login --username email@email --password 123456789
It's not you, it's us. We're having trouble reaching our servers. If the issue persists, please contact our customer support.
++ date -Iseconds
+ echo '[2021-08-05T20:27:57+01:00] Invalid Username or password.'
[2021-08-05T20:27:57+01:00] Invalid Username or password.
+ exit 1

[bubuntux]

Have you changed you password ? check #227

[addrum]

Please see the first bullet point:

I've stripped back my command to the bare minimum and reset my nordvpn account password twice.

[addrum]

So I'm an absolute idiot. It was my Synology firewall settings blocking the container from getting out. It's now successfully logged in and moved on to Whoops! Connection failed. Please try again. If the problem persists, contact our customer support.

Apologies for wasting your time; I'll look at the other issues/discussions for the new error as I've seen that one mentioned and others have solved so I can make it from here, thanks!

[bubuntux]

no worry it happens, let me add that bullet point into the troubleshooting

[diinngg]

The log may include your password (besides on the login line that you have changed), you should change it if you haven't

[addrum]

Thank you! I've already changed it - I'll update the log to match the dummy one anyway

[bubuntux]

fix Synology firewall