Customer Code Examples

Retrieving Remedy customer data

There are two methods for fetching Remedy customer data. One searches by the customer's Campus ID number (CID). The other searches by the customer's login id.

###Searching by CID

<?php

/***************************************************************  
 *  
 * Example: Lookup a Remedy customer by their Campus ID number (CID)
 *  
 ***************************************************************/

require_once 'Ncstate/Service/Remedy.php';

// create a new Remedy object  
$remedy = new Ncstate_Service_Remedy($user, $pass);

// the CID must be an 9 digit number  
$cid = '000005667';

try {
    $result = $remedy->customerGetByCID($cid);
}
catch (Ncstate_Service_Exception $e) {
    die('An error occurred while getting the customer:' . $e->getMessage());
}

print "Customer login name is: $result->login \n";
print_r($result);

?>

###Searching by login name

<?php

/***************************************************************  
 *  
 * Example: Lookup a Remedy customer by their login name
 *  
 ***************************************************************/

require_once 'Ncstate/Service/Remedy.php';

// create a new Remedy object  
$remedy = new Ncstate_Service_Remedy($user, $pass);

// the login name must be specified  
$login = 'nlil';

try {
    $result = $remedy->customerGetByLogin($login);
}
catch (Ncstate_Service_Exception $e) {
    die('An error occurred while getting the customer:' . $e->getMessage());
}

print "Customer CID is: $result->cid \n";
print_r($result);

?>