Cannot preview pdf files

[shompoe]

Unable to preview pdf files in app. I get this error every time.

Standard Notes version 3.20.1
Pixel 4a - GrapheneOS

[atmoio]

Are you able to preview the same file on desktop/web?

[shompoe]

Yes, I can. It is not just this file, it is any pdf file.

…

--- Mark Desrousseaux 20 May 2022, 15:33 by ***@***.***:

Are you able to preview the same file on desktop/web? — Reply to this email directly, > view it on GitHub <#622 (comment)>> , or > unsubscribe <https://github.com/notifications/unsubscribe-auth/AM6VTX3VMDGGHJ6JLRMP3S3VK6PDZANCNFSM5WOVHLHQ>> . You are receiving this because you authored the thread.> Message ID: > <standardnotes/mobile/issues/622/1132969374> @> github> .> com>

[atmoio]

Hmm, we can't replicate this on our end. Perhaps it's any pdf file uploaded from a certain device? Can you try getting a PDF file and upload it from desktop/web, and see if you can then preview it on Android?

[shompoe]

The pdf files were uploaded from desktop. I suspect the cause lies might lie with GrapheneOS?   But not sure how.   It has it's own pdf viewer but I've installed other pdf viewer a and it makes no difference. My wife has same phone as I do but with stock OS. I could log in and try from there.

…

--- Mark Desrousseaux 20 May 2022, 18:15 by ***@***.***:

Hmm, we can't replicate this on our end. Perhaps it's any pdf file uploaded from a certain device? Can you try getting a PDF file and upload it from desktop/web, and see if you can then preview it on Android? — Reply to this email directly, > view it on GitHub <#622 (comment)>> , or > unsubscribe <https://github.com/notifications/unsubscribe-auth/AM6VTX3R3PF5HXZEBXO2NXLVK7CEBANCNFSM5WOVHLHQ>> . You are receiving this because you authored the thread.> Message ID: > <standardnotes/mobile/issues/622/1133138535> @> github> .> com>

[shompoe]

Exactly the same problem using my wife's phone.   Perhaps a problem with my account?    I will try with another account...

…

--- Mark Desrousseaux 20 May 2022, 18:15 by ***@***.***:

Hmm, we can't replicate this on our end. Perhaps it's any pdf file uploaded from a certain device? Can you try getting a PDF file and upload it from desktop/web, and see if you can then preview it on Android? — Reply to this email directly, > view it on GitHub <#622 (comment)>> , or > unsubscribe <https://github.com/notifications/unsubscribe-auth/AM6VTX3R3PF5HXZEBXO2NXLVK7CEBANCNFSM5WOVHLHQ>> . You are receiving this because you authored the thread.> Message ID: > <standardnotes/mobile/issues/622/1133138535> @> github> .> com>

[shompoe]

I just tried it using a second account and it works. So something to do with my account. What can you suggest to fix it?

…

--- Mark Desrousseaux 20 May 2022, 18:15 by ***@***.***:

Hmm, we can't replicate this on our end. Perhaps it's any pdf file uploaded from a certain device? Can you try getting a PDF file and upload it from desktop/web, and see if you can then preview it on Android? — Reply to this email directly, > view it on GitHub <#622 (comment)>> , or > unsubscribe <https://github.com/notifications/unsubscribe-auth/AM6VTX3R3PF5HXZEBXO2NXLVK7CEBANCNFSM5WOVHLHQ>> . You are receiving this because you authored the thread.> Message ID: > <standardnotes/mobile/issues/622/1133138535> @> github> .> com>

[atmoio]

Hmm that's strange. What about other file types—images/videos—do they preview well?

[shompoe]

Images work fine. 

…

--- Mark Desrousseaux 20 May 2022, 18:51 by ***@***.***:

Hmm that's strange. What about other file types—images/videos—do they preview well? — Reply to this email directly, > view it on GitHub <#622 (comment)>> , or > unsubscribe <https://github.com/notifications/unsubscribe-auth/AM6VTX7GIJEAVKKD2QFKT33VK7GLTANCNFSM5WOVHLHQ>> . You are receiving this because you authored the thread.> Message ID: > <standardnotes/mobile/issues/622/1133167166> @> github> .> com>

[atmoio]

I just tried it using a second account and

So you signed out of your main account on mobile, and signed into another account (perhaps your wife's), and then uploaded a PDF from desktop to that second account, and still could not preview it from either phone? What is the other phone model and OS?

[shompoe]

Not quite. I first signed into my main account on my wife's Pixel 4a and reproduced the problem immediately. I then cloned SN to the Island on my Pixel 4a and signed into a secondary account. From there I uploaded a pdf and was then able to preview it. If I do the same thing on my main account however, then I get that error.

…

--- Mark Desrousseaux 20 May 2022, 19:14 by ***@***.***:

> > I just tried it using a second account and > > So you signed out of your main account on mobile, and signed into another account (perhaps your wife's), and then uploaded a PDF from desktop to that second account, and still could not preview it from either phone? What is the other phone model and OS? — Reply to this email directly, > view it on GitHub <#622 (comment)>> , or > unsubscribe <https://github.com/notifications/unsubscribe-auth/AM6VTX3GJVGU5UVY52F3SKLVK7I7RANCNFSM5WOVHLHQ>> . You are receiving this because you authored the thread.> Message ID: > <standardnotes/mobile/issues/622/1133183275> @> github> .> com>

[atmoio]

I can't fathom quite yet how it can be account related 🤔 This is a new feature however so it certainly could be. It's just unclear right now how it could be.

Could you try this PDF file, just so we can have a common root? I looked up "sample pdf file" and this was the first result: http://www.africau.edu/images/default/sample.pdf

[shompoe]

Ok, so that pdf file uploaded to main account I cannot preview it. Uploaded to secondary account in work profile and can preview no problem 

…

--- Mark Desrousseaux 20 May 2022, 19:30 by ***@***.***:

I can't fathom quite yet how it can be account related 🤔 This is a new feature however so it certainly could be. It's just unclear right now how it could be. Could you try this PDF file, just so we can have a common root? I looked up "sample pdf file" and this was the first result: > http://www.africau.edu/images/default/sample.pdf — Reply to this email directly, > view it on GitHub <#622 (comment)>> , or > unsubscribe <https://github.com/notifications/unsubscribe-auth/AM6VTXYUSQ3PK4SLFU4HTSLVK7K4DANCNFSM5WOVHLHQ>> . You are receiving this because you authored the thread.> Message ID: > <standardnotes/mobile/issues/622/1133195556> @> github> .> com>

[atmoio]

Hmm so I'm seeing for your account (if it's the same email we've corresponded on before) that you've only used up 3KB of your total storage quota. That doesn't seem right does it? Maybe the uploads are failing?

[shompoe]

You are looking at secondary account.   Mail SN account is ***@***.***

…

--- Mark Desrousseaux 20 May 2022, 19:43 by ***@***.***:

Hmm so I'm seeing for your account (if it's the same email we've corresponded on before) that you've only used up 3KB of your total storage quota. That doesn't seem right does it? Maybe the uploads are failing? — Reply to this email directly, > view it on GitHub <#622 (comment)>> , or > unsubscribe <https://github.com/notifications/unsubscribe-auth/AM6VTX42KELKLDPLUHDBOHLVK7MLVANCNFSM5WOVHLHQ>> . You are receiving this because you authored the thread.> Message ID: > <standardnotes/mobile/issues/622/1133206018> @> github> .> com>

[shompoe]

Perhaps it's worth mentioning that I can download and then open pdf files just fine. I just can't preview them.

…

--- Mark Desrousseaux 20 May 2022, 19:43 by ***@***.***:

Hmm so I'm seeing for your account (if it's the same email we've corresponded on before) that you've only used up 3KB of your total storage quota. That doesn't seem right does it? Maybe the uploads are failing? — Reply to this email directly, > view it on GitHub <#622 (comment)>> , or > unsubscribe <https://github.com/notifications/unsubscribe-auth/AM6VTX42KELKLDPLUHDBOHLVK7MLVANCNFSM5WOVHLHQ>> . You are receiving this because you authored the thread.> Message ID: > <standardnotes/mobile/issues/622/1133206018> @> github> .> com>