Customer Service Escalation

Two agents (Front Desk + Specialist) triage customer queries. Simple ones answered directly, complex ones escalated via Relay DM.

Agents: Front Desk, Specialist Integrations: Zendesk, Intercom, Freshdesk, HubSpot, Salesforce, Slack, Stripe, Shopify + 10 more

Prerequisites

• Python 3.10+
• Agent Relay SDK: pip install agent-relay (or install from /tmp/relay-565/packages/sdk-py)

Framework Variants

Each variant implements the same app with a different AI/agent framework:

Variant	Path	Framework	LLM Required
Vanilla	vanilla/main.py	Pure Python asyncio	No (simulated)
CrewAI	crewai/main.py	CrewAI task orchestration	Optional
OpenAI Agents	openai_agents/main.py	OpenAI function-calling	Optional
LangGraph	langgraph/main.py	LangGraph state machine	Optional
Google ADK	google_adk/main.py	Google Agent Dev Kit	Optional

Quick Start

1. Set environment variables

# Required — Relay SDK connection
export RELAY_API_KEY=rk_live_YOUR_KEY
export RELAY_WORKSPACE=your-workspace
export RELAY_BASE_URL=https://api.relaycast.dev

# Optional — LLM provider (choose one)
export OPENROUTER_API_KEY=sk-or-...          # OpenRouter (100+ models)
export OPENROUTER_MODEL=anthropic/claude-3.5-sonnet  # default: openai/gpt-4o-mini

# OR
export OPENAI_API_KEY=sk-...                 # OpenAI directly

# No LLM key? App runs with simulated/mock responses.

2. Install dependencies

cd ~/Projects/relay-poc-customer-service
pip install agent-relay httpx asyncio

3. Run the vanilla app

python3 vanilla/main.py

4. Run other variants

python3 crewai/main.py
python3 openai_agents/main.py
python3 langgraph/main.py
python3 google_adk/main.py

Nango Integrations

Start the integration server

pip install -r integrations/requirements.txt
cd integrations && uvicorn server:app --host 0.0.0.0 --port 8080

Set Nango credentials

export NANGO_SECRET_KEY=your-nango-secret-key

Open the frontend

Open index.html in a browser. Click "Connect" on any integration card to launch the Nango Connect UI.

Backend endpoints

Endpoint	Method	Description
/api/nango/session-token	POST	Generate Connect session token
/api/nango/webhook	POST	Handle auth webhooks
/api/nango/connections	GET	List active connections
/api/nango/reconnect	POST	Reconnect expired connection
/api/nango/connection/{id}	GET	Check connection health

Testing

Run with live Relay

export RELAY_API_KEY=rk_live_YOUR_KEY_HERE
export RELAY_WORKSPACE=kjgbot
export RELAY_BASE_URL=https://api.relaycast.dev
python3 vanilla/main.py

Run with mock (no API key needed)

python3 vanilla/main.py
# Uses demo defaults — agents register, communicate, and clean up

Test all variants

for variant in vanilla crewai openai_agents langgraph google_adk; do
  echo "=== $variant ==="
  timeout 60 python3 $variant/main.py
  echo "EXIT: $?"
  sleep 5
done

Project Structure

relay-poc-customer-service/
├── vanilla/main.py        # Pure Python implementation
├── crewai/main.py         # CrewAI variant
├── openai_agents/main.py  # OpenAI Agents variant
├── langgraph/main.py      # LangGraph variant
├── google_adk/main.py     # Google ADK variant


├── integrations/
│   ├── nango_integrations.py  # Integration configs
│   ├── server.py              # FastAPI backend
│   └── requirements.txt
├── index.html                 # Tailwind CSS frontend
├── assets/                    # Logos
└── README.md