Retail Support Desk - Semantic Caching Demo

An AI-powered retail customer support system demonstrating measurable cost and performance benefits through semantic caching with ElastiCache (Valkey), AWS Bedrock AgentCore, and multi-agent orchestration.

🎯 Project Goals

This application provides developers and AWS customers with a concrete, measurable demonstration of cost and performance benefits achievable through semantic caching in AI applications. The demo serves as a reference implementation showcasing how ElastiCache's vector search capabilities combined with Titan embeddings enable intelligent response caching in a modern multi-agent application deployed on Bedrock AgentCore.

Key Demonstrations:

Handling request surges during peak sales events (e.g., Black Friday)
Reducing response latency from seconds to milliseconds through semantic caching
Cutting LLM token costs by avoiding redundant agent calls
Multi-agent orchestration using AWS Bedrock AgentCore and Strands framework
Real-time metrics visualization via CloudWatch Dashboard

✨ Key Features

Semantic Caching: Uses Titan embeddings with HNSW algorithm (0.80 similarity threshold) to identify semantically similar requests
Multi-Agent Architecture: SupportAgent orchestrates with OrderTrackingAgent using Strands framework
Intelligent Cache Layer: @entrypoint intercepts requests before agent invocation, returning cached responses in <100ms
Agent Tooling: OrderTrackingAgent uses decorated tools to check order status and delivery information
Real-time Metrics: CloudWatch Dashboard visualizes latency reduction, cost savings, cache efficiency, and match scores
Traffic Simulation: Lambda-based ramp-up simulator (1 → 11 requests/second over 180 seconds)
Conference-Ready: Live metrics suitable for projection, optional cache reset between demos

🏗️ Architecture

Data Flow

Client initiates request via API Gateway to Ramp-up Simulator (Lambda)
Lambda gradually increases throughput (1 → 11 requests/second over 180 seconds)
@entrypoint generates Titan embedding and queries ElastiCache vector index
Cache Hit (≥0.80 similarity):
- Returns cached response immediately (<100ms)
- Logs metrics: latency, avoided cost, match score
Cache Miss:
- Forwards to SupportAgent (Claude Sonnet 4.0)
- SupportAgent analyzes request, consults OrderTrackingAgent if needed
- OrderTrackingAgent uses @tool decorated functions to check order status
- Response returned to @entrypoint, cached with embedding
CloudWatch receives metrics for all requests (cache hits/misses, latency, costs)
Dashboard visualizes cumulative effectiveness in real-time

🚀 Quick Start

Prerequisites

AWS Account Requirements:

AWS Account with Bedrock model access enabled:
- Claude Sonnet 4 (anthropic.claude-sonnet-4-20250514)
- Claude 3.5 Haiku (anthropic.claude-3-5-haiku-20241022)
- Nova Embeddings (amazon.nova-embed-text-v1:0)
IAM permissions to create: Lambda, ElastiCache, CloudWatch, CodeBuild, ECR, IAM roles

Required Tools:

Tool	Version	Install Command	Verify
AWS CLI	2.x	Install Guide	`aws --version`
Node.js	18+	nodejs.org	`node --version`
Python	3.12+	python.org	`python3 --version`
Go	1.21+	go.dev (for Lambda builds)	`go version`

AWS CLI Configuration:

# Configure credentials (if not already done)
aws configure --profile semantic-cache-demo

# Set as default for this session
export AWS_PROFILE=semantic-cache-demo
export AWS_REGION=us-east-2

Running the Application

Clone the repository

git clone https://github.com/vasigorc/valkey-semantic-cache-demo.git
cd valkey-semantic-cache-demo

Deploy all infrastructure (single command)

# Deploy all 7 stacks + create index + deploy agent
./deploy.sh --all

# Or deploy infrastructure only (then manually deploy agent)
./deploy.sh
./scripts/trigger-agent-deploy.sh

Trigger simulation

aws lambda invoke \
  --function-name semantic-cache-demo-ramp-up-simulator \
  --region us-east-2 \
  --payload '{}' \
  response.json

View metrics

Navigate to CloudWatch Dashboard in AWS Console to observe:
- Average latency reduction
- Bedrock cost savings
- Cache hit ratio
- Match score distribution

Resetting the Demo

For conference presentations, reset the cache between runs via the cache management Lambda:

# Via AWS CLI
aws lambda invoke \
  --function-name semantic-cache-demo-cache-management \
  --region us-east-2 \
  --payload '{"action": "reset-cache"}' \
  response.json && cat response.json

# Or via AWS Console: Test tab with payload {"action": "reset-cache"}

Other cache management actions:

# Health check (verify connectivity, dbsize, index status)
aws lambda invoke \
  --function-name semantic-cache-demo-cache-management \
  --region us-east-2 \
  --payload '{"action": "health-check"}' \
  response.json && cat response.json

# Create index (if needed after full cache flush)
aws lambda invoke \
  --function-name semantic-cache-demo-cache-management \
  --region us-east-2 \
  --payload '{"action": "create-index"}' \
  response.json && cat response.json

🛠️ Tech Stack

Core Infrastructure

AWS Bedrock AgentCore: Multi-agent runtime with Strands framework
AWS Lambda: Serverless compute for simulation and cache management
API Gateway: HTTP endpoint for client requests
ElastiCache (Valkey): Vector database with HNSW indexing
CloudWatch: Metrics aggregation and dashboard visualization

AI Components

Claude Sonnet 4: Primary SupportAgent for complex query analysis
Claude 3.5 Haiku: OrderTrackingAgent for fast tool invocations
Titan Embeddings: Generate 1024-dimensional vectors for semantic search
Strands Framework: Agent orchestration, @entrypoint and @tool decorators

Development

Python 3.12+: Primary language for Strands agents
Conventional Commits: Git commit message format
CloudFormation/SAM: Infrastructure as Code (when applicable)

📊 Data Structure

Vector Index (Semantic Search)

Index Name: idx:requests
Key Pattern: request:vector:{uuid}
Fields:
  - request_id (TAG)
  - embedding (VECTOR HNSW, 1536 dimensions)
  - timestamp (NUMERIC)

Request-Response Store

Key: rr:{request_id}
Hash:
  - request_text (string)
  - response_text (string)
  - tokens_input (numeric)
  - tokens_output (numeric)
  - cost_dollars (numeric)
  - created_at (timestamp)
  - agent_chain (string) # e.g., "SupportAgent->OrderTrackingAgent"

Metrics Store

Key: metrics:global
Hash:
  - total_requests (numeric)
  - cache_hits (numeric)
  - cache_misses (numeric)
  - total_cost_savings_dollars (numeric)
  - avg_hit_proximity_match_score (numeric)
  - avg_latency_cached_ms (numeric)
  - avg_latency_uncached_ms (numeric)

🗺️ Project Timeline

Task 1: Foundation

AWS account setup and Bedrock access verification
IAM role configuration (Lambda, Bedrock, ElastiCache, CloudWatch)
Repository structure and collaboration workflow
Architecture document and technical narrative

Task 2: ElastiCache Integration

ElastiCache (Valkey) cluster provisioning
Vector index schema creation (HNSW, 1024 dimensions)
@entrypoint implementation in AgentCore
Titan Embeddings integration for semantic search
Basic cache hit/miss logic

Task 3: SupportAgent Integration

SupportAgent deployment on AgentCore
System prompt design for retail support context
Integration with @entrypoint for cache misses
End-to-end test: cache miss → SupportAgent → cache write

Task 4: CloudWatch Integration

Metrics emission from @entrypoint (latency, cost, hit ratio)
CloudWatch custom metric definitions
Dashboard creation with real-time visualization
VPC endpoint for CloudWatch Monitoring service
Alerts configuration (optional)

Task 5: Multi-Agent Scenario

OrderTrackingAgent deployment (Claude 3.5 Haiku)
@tool decorator implementation for order status checks
Agent orchestration: SupportAgent → OrderTrackingAgent
Tool invocation testing and validation
Token accumulation from sub-agent calls

Task 6: Integration & Testing

End-to-end flow validation
Error handling (rate limits, model availability)
Local and AWS deployment testing
Performance optimization
Seed data creation (sample requests)

Task 7: Simulation & Presentation Layer

Ramp-up Lambda implementation (1 → 11 requests/second over 180s)
Go-based Lambda with deterministic question selection
S3-based seed questions (50 base scenarios + 450 variations)
SAM template with IAM policies for deployment
Rate limiting and session pooling for AgentCore stability
CloudWatch Logs integration for monitoring
API Gateway configuration (optional - direct Lambda invocation works)
Cache reset Lambda (optional - manual flush via redis-cli)
Demo script and walkthrough

Task 8: Dashboard Enhancements

Add Cost Reduction % single-value widget (expression-based)
Add Pie Chart for Cache Hits vs Misses distribution
Remove Similarity Score Distribution widget (not a clear KPI)
Reorganize layout for business impact (top row: key KPIs)
Deploy and validate updated dashboard

Task 9: Cache Management Lambda (Eliminate EC2 for Cache Ops)

Create separate Python Lambda (cache_management/) with valkey-glide-sync
Implement health-check action (ping, DBSIZE, FT._LIST)
Implement reset-cache action (SCAN + DEL for cached keys)
Implement create-index action (FT.CREATE with HNSW)
SAM template with VPC config for ElastiCache access
Deploy and test all actions

Task 10: AgentCore Deployment Automation

CodeBuild automation for AgentCore deployment (eliminates EC2 jump host)
Master deploy.sh script - single command to deploy all 7 stacks
Master teardown.sh script - single command to delete all stacks

Task 11: Simple Demo UI

Create Metrics API Lambda (queries CloudWatch, returns JSON)
Create API Gateway (POST /start, POST /reset, GET /metrics)
Create static HTML/JS page (Start, Reset buttons, 4 KPI cards)
Add polling/auto-refresh logic (every 5s during demo)
Style for conference projection (large fonts, high contrast)
Deploy frontend to S3 + CloudFront (or serve from Lambda)

Task 12: Demo Script Simplification

Create 5-minute script outline (Problem → Solution → Live Demo → Results)
Prepare business impact talking points (cost savings, latency reduction)
Record fallback demo video (3-minute backup recording)
Create simplified slides (3-4 slides, optional)
Practice run with timing (ensure < 5 minutes)
Update SCRIPT.md with new simplified version

Task 13: Multi-Runtime Scaling (Optional)

Deploy second AgentCore runtime for increased throughput
Configure Application Load Balancer (ALB) for WebSocket support
Update ramp-up simulator to target ALB endpoint
Test combined 50 TPS capacity (25 TPS × 2 runtimes)
Document multi-AZ deployment pattern

🎪 Conference Demo Flow

Fresh Start: Show CloudWatch Dashboard (all metrics at zero)
Ramp-up Simulation: Invoke Lambda via AWS Console or CLI
- Linear ramp: 1 → 11 req/s over 180 seconds (~1,080 total requests)
- First 90s: Base questions prime the cache
- Second 90s: Variations hit cache (80%+ hit rate)
Live Metrics: CloudWatch Dashboard shows real-time results
- Cache hit ratio: 45% → 90% in 1 minute
- Average cache hit latency: ~90ms (vs. 2-3s for full agent chain)
- Cost savings: ~$2.33 per 30 minutes of traffic
- Total cache hits: 600+ requests served from cache
Key Takeaway: Semantic caching enables handling traffic surges (Black Friday) with:
- 20-30x latency reduction
- Significant cost savings by avoiding redundant LLM calls
- 90% cache efficiency for similar customer queries

📝 Configuration

Environment Variables

AgentCore / Lambda

AWS_REGION=us-east-1
ELASTICACHE_ENDPOINT=your-cluster.cache.amazonaws.com:6379
BEDROCK_SUPPORT_AGENT_MODEL=anthropic.claude-sonnet-4-20250514
BEDROCK_TRACKING_AGENT_MODEL=anthropic.claude-sonnet-3-5-v2
EMBEDDING_MODEL=amazon.nova-embed-text-v1:0
SIMILARITY_THRESHOLD=0.80
CLOUDWATCH_NAMESPACE=SemanticSupportDesk

Simulation Parameters

RAMP_START_RPS=1
RAMP_END_RPS=11
RAMP_DURATION_SECONDS=180
REQUEST_TEMPLATES_PATH=./templates/requests.json

🤝 Development Principles

Incremental Progress: Small, testable steps with frequent Git commits
Conventional Commits: Structured commit messages (feat:, fix:, docs:)
Red → Green → Refactor: TDD approach for cacheable business logic
Error Handling First: No silent failures, comprehensive logging
Progress Tracking: Maintained via Progress.md at repository root
Immediate Error Resolution: Stop and fix blockers before proceeding

📦 Project Structure

valkey-semantic-cache-demo/
├── README.md
├── Progress.md
├── semantic_support_desk_arch.png  # Architecture diagram
├── agents/
│   ├── support_agent.py            # Main SupportAgent
│   ├── order_tracking_agent.py     # OrderTrackingAgent with @tool decorators
│   └── entrypoint.py               # @entrypoint with caching logic
├── lambda/
│   ├── ramp_up_simulator/          # Traffic simulation Lambda (Go)
│   ├── cache_management/           # Cache management Lambda (Python)
│   └── demo_ui_api/                # Demo UI API Lambda (Python)
├── infrastructure/
│   ├── cloudformation/             # Infrastructure as Code
│   └── elasticache_config/         # Valkey cluster configuration
├── templates/
│   └── requests.json               # Sample request templates for simulation
├── scripts/
│   ├── deploy.sh                   # Deployment automation
│   └── reset-demo.sh               # Demo reset script
└── tests/
    └─ unit/                       # Unit tests for agents

🐛 Troubleshooting

ElastiCache Connection Fails

Verify VPC security groups allow traffic from Lambda
Check ElastiCache cluster status in AWS Console
Review Lambda CloudWatch logs for connection errors

AgentCore Agent Invocation Errors

Confirm Bedrock model access in IAM permissions
Verify model IDs match available Bedrock models in region
Check Lambda timeout settings (increase if needed for agent chains)

Metrics Not Appearing in CloudWatch

Ensure CloudWatch PutMetricData permissions in Lambda role
Verify custom namespace matches Dashboard configuration
Check for rate limiting on CloudWatch API calls

Cache Hit Ratio Lower Than Expected

Review similarity threshold (may need adjustment < 0.85)
Examine request diversity in simulation templates
Verify embeddings are being generated correctly

Throughput Limits

The demo is constrained by several AWS service limits:

Factor	Limit	Impact
AgentCore InvokeAgentRuntime TPS	25 TPS per agent	Primary bottleneck - max 25 concurrent requests
AgentCore Active Sessions	500 concurrent (us-east-2)	Sessions idle for 15 min; requires session pooling
AgentCore New Session Rate	100 TPM per endpoint	Limits new session creation speed
Cache Miss Latency	~5-10 seconds	Slow agent responses during cache priming create backlog
AWS SDK Rate Limiter	Built-in retry quota	`failed to get rate limit token` when SDK limiter exhausted

Effective throughput: ~5-6 RPS (~330 requests/min) due to these constraints. All limits are adjustable via AWS Service Quotas.

Name		Name	Last commit message	Last commit date
Latest commit History 155 Commits
agents		agents
frontend		frontend
images		images
infrastructure		infrastructure
lambda		lambda
local-env		local-env
scripts		scripts
.gitignore		.gitignore
KIRO.md		KIRO.md
LICENSE		LICENSE
README.md		README.md
SCRIPT.md		SCRIPT.md
deploy.sh		deploy.sh
semantic_support_desk_arch.png		semantic_support_desk_arch.png
teardown.sh		teardown.sh

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Retail Support Desk - Semantic Caching Demo

🎯 Project Goals

✨ Key Features

🏗️ Architecture

Data Flow

🚀 Quick Start

Prerequisites

Running the Application

Resetting the Demo

🛠️ Tech Stack

Core Infrastructure

AI Components

Development

📊 Data Structure

Vector Index (Semantic Search)

Request-Response Store

Metrics Store

🗺️ Project Timeline

Task 1: Foundation

Task 2: ElastiCache Integration

Task 3: SupportAgent Integration

Task 4: CloudWatch Integration

Task 5: Multi-Agent Scenario

Task 6: Integration & Testing

Task 7: Simulation & Presentation Layer

Task 8: Dashboard Enhancements

Task 9: Cache Management Lambda (Eliminate EC2 for Cache Ops)

Task 10: AgentCore Deployment Automation

Task 11: Simple Demo UI

Task 12: Demo Script Simplification

Task 13: Multi-Runtime Scaling (Optional)

🎪 Conference Demo Flow

📝 Configuration

Environment Variables

🤝 Development Principles

📦 Project Structure

🐛 Troubleshooting

ElastiCache Connection Fails

AgentCore Agent Invocation Errors

Metrics Not Appearing in CloudWatch

Cache Hit Ratio Lower Than Expected

Throughput Limits

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