[Feat]: implement open ticket management and persistence in ticket system

Author: Samu-Kiss

src/commands/ticket-close.ts

@@ -1,5 +1,6 @@
 import { SlashCommandBuilder, PermissionsBitField } from 'discord.js';
 import { buildEmbed } from '../utils/embed';
+import { getGuildConfig, upsertGuildConfig } from '../config/store';
 
 const EPHEMERAL_FLAG = 1 << 6;
 
@@ -17,6 +18,9 @@ async function execute(interaction: any) {
   }
   const channel = interaction.channel;
   const category = channel?.parent;
+  const guildId = interaction.guildId;
+  const cfg = guildId ? getGuildConfig(guildId) : undefined;
+
   try {
     const respond =
       interaction.deferred || interaction.replied
@@ -28,6 +32,15 @@ async function execute(interaction: any) {
       flags: EPHEMERAL_FLAG,
     });
 
+    // Clean up stored open ticket if it matches
+    if (cfg?.openTickets) {
+      const entry = Object.entries(cfg.openTickets).find(([, t]) => t.categoryId === category?.id);
+      if (entry) {
+        delete cfg.openTickets[entry[0]];
+        upsertGuildConfig({ ...cfg, guildId });
+      }
+    }
+
     if (channel && channel.deletable) await channel.delete('Ticket cerrado');
     if (category && category.children) {
       for await (const child of category.children.cache.values()) {

src/config/store.ts

@@ -15,6 +15,7 @@ export interface GuildConfig {
     voiceCategory?: string;
   };
   ticketMessageId?: string;
+  openTickets?: Record<string, { categoryId: string; textId?: string; voiceId?: string }>; // key: userId
 }
 
 interface ConfigFile {

src/events/messageReactionAdd.ts

@@ -1,5 +1,5 @@
 import { buildEmbed } from '../utils/embed';
-import { getGuildConfig } from '../config/store';
+import { getGuildConfig, upsertGuildConfig } from '../config/store';
 
 const EPHEMERAL_FLAG = 1 << 6; // Discord API flag
 
@@ -23,21 +23,24 @@ export default {
       // Remove the user's reaction to keep the trigger clean
       await reaction.users.remove(user.id).catch(() => {});
 
-      // Enforce one open ticket per user: if a category with their ticket name exists, ping them in their ticket text channel instead of creating a new one.
-      const existingCategory: any = guild.channels.cache.find(
-        (ch: any) => ch.type === 4 && ch.name === `ticket-${user.username}`,
-      );
-      if (existingCategory) {
-        const ticketText = guild.channels.cache.find(
-          (ch: any) =>
-            ch.parentId === existingCategory.id && ch.name === `ticket-${user.username}-txt`,
-        );
+      const openTickets = cfg.openTickets || {};
+      const existingTicket = openTickets[user.id];
+
+      // Enforce one open ticket per user: if exists, ping in their ticket text channel
+      if (existingTicket) {
+        const ticketText = existingTicket.textId
+          ? guild.channels.cache.get(existingTicket.textId)
+          : guild.channels.cache.find(
+              (ch: any) =>
+                ch.parentId === existingTicket.categoryId &&
+                ch.name === `ticket-${user.username}-txt`,
+            );
         const notifyPayload = {
           content: `<@${user.id}> ya tienes un ticket abierto.`,
           flags: EPHEMERAL_FLAG,
         };
         if (ticketText && ticketText.isTextBased?.()) {
-          await ticketText.send(notifyPayload).catch(() => {});
+          await (ticketText as any).send(notifyPayload).catch(() => {});
         } else {
           await reaction.message.channel.send(notifyPayload).catch(() => {});
         }
@@ -79,6 +82,10 @@ export default {
         })),
       });
 
+      // Persist open ticket for this user
+      openTickets[user.id] = { categoryId: category.id, textId: text.id, voiceId: voice.id };
+      upsertGuildConfig({ ...cfg, guildId: guild.id, openTickets });
+
       const embed = buildEmbed({
         title: 'Ticket creado',
         description: 'Un miembro de JUNTA te atenderá pronto.',