CRM Project with MERN Stack

Welcome to our CRM (Customer Relationship Management) Project built with the MERN (MongoDB, Express.js, React.js, Node.js) stack.

Overview

This project implements a comprehensive CRM solution with role-based authentication, offering both Admin and User Dashboards for managing customer relationships, tickets, and tasks.

Features

Admin Dashboard

• User Management: Create, edit, update, and delete user profiles.

• Ticket Management: Manage ticket status (Pending, Approved, Resolved) for user-specific tickets.

• Task Assignment: Create and manage tasks, assign tasks to users, edit, and delete tasks.

• Visualization: Visual representation of user statistics, tickets, and tasks.

• User Status Management: Admins can change the status of users between Active and Inactive.

  • Active users can log in and access their User Dashboard.
  • Inactive users are restricted from logging in and accessing their User Dashboard.

User Dashboard

• Ticket Creation: Create coding-related problem tickets.
• Ticket Submission: Submit tickets for review and resolution by the admin.
• Task Submission: Submit tasks assigned by the admin.
• Visualization: Overview of submitted and pending tickets, tasks, and statistics.

Authentication and Authorization

• Role-based Access: Admins have exclusive access to the Admin Dashboard, while users can access their User Dashboard.
• Token-based Authentication: Implementation of JWT for secure authentication and authorization.
• Password Management: Forgot password, reset password functionality included.

Installation

To get started with the CRM Project:

1. Clone the repository:

   git clone https://github.com/HarishVinayagamoorthy/CRM-MERN
   
   
   

• Admin Email: admin@gmail.com

• Admin Password:@Password123

• User Email: user@gmail.com

• User Password:@Password123