ESCALATE_TO_SUPPORT

Author: odeimaiz

services/static-webserver/client/source/class/osparc/support/Conversation.js

@@ -58,6 +58,7 @@ qx.Class.define("osparc.support.Conversation", {
     SYSTEM_MESSAGE_TYPE: {
       ASK_A_QUESTION: "askAQuestion",
       BOOK_A_CALL: "bookACall",
+      ESCALATE_TO_SUPPORT: "escalateToSupport",
       REPORT_OEC: "reportOEC",
       FOLLOW_UP: "followUp",
     },
@@ -306,6 +307,9 @@ qx.Class.define("osparc.support.Conversation", {
         case osparc.support.Conversation.SYSTEM_MESSAGE_TYPE.BOOK_A_CALL:
           msg = greet + "Let us know what your availability is and we will get back to you shortly to schedule a meeting.";
           break;
+        case osparc.support.Conversation.SYSTEM_MESSAGE_TYPE.ESCALATE_TO_SUPPORT:
+          msg = greet + "Our support team will take it from here — please confirm or edit your question below to get started.";
+          break;
         case osparc.support.Conversation.SYSTEM_MESSAGE_TYPE.FOLLOW_UP:
           msg = "A support ticket has been created.\nOur team will review your request and contact you soon.";
           break;

services/static-webserver/client/source/class/osparc/support/ConversationPage.js

@@ -174,6 +174,9 @@ qx.Class.define("osparc.support.ConversationPage", {
         case osparc.support.Conversation.SYSTEM_MESSAGE_TYPE.BOOK_A_CALL:
           title.setValue(this.tr("Book a Call"));
           break;
+        case osparc.support.Conversation.SYSTEM_MESSAGE_TYPE.ESCALATE_TO_SUPPORT:
+          title.setValue(this.tr("Ask a Question"));
+          break;
         case osparc.support.Conversation.SYSTEM_MESSAGE_TYPE.REPORT_OEC:
           title.setValue(this.tr("Report an Error"));
           break;

services/static-webserver/client/source/class/osparc/widget/PersistentIframe.js

@@ -363,7 +363,10 @@ qx.Class.define("osparc.widget.PersistentIframe", {
             const supportCenterWindow = osparc.support.SupportCenter.openWindow();
             // for now prefill the text box with the question
             if (data["message"] && data["message"]["question"]) {
-              supportCenterWindow.proposeConversation(null, data["message"]["question"]);
+              supportCenterWindow.proposeConversation(
+                osparc.support.Conversation.SYSTEM_MESSAGE_TYPE.ESCALATE_TO_SUPPORT,
+                `From your last question: "${data["message"]["question"]}"`
+              );
             }
             break;
           }