Customer Booking Reminder Bot (n8n Workflow)

Project Pitch:
I built a simple n8n workflow that monitors upcoming customer transfers and automatically sends reminders if the booking is within the next 24 hours.
This workflow helps improve customer communication, reduce missed pickups, and optimize operational efficiency.

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System Diagram

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What it Does

• Receives a list of bookings with transfer dates
• Checks if any booking is scheduled within the next 24 hours
• Sends an automated reminder notification for upcoming bookings
• Logs reminder actions for future reference

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Technologies Used

• n8n (workflow automation)
• Webhook Node (input trigger)
• DateTime Comparison (Function Node) (to calculate 24-hour windows)
• Email Node or Set Node (simulate reminder sending)
• Set Node (logging)

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Files

• customer-booking-reminder-workflow.json — Exported n8n workflow file
• customer-booking-reminder-diagram.png — Visual system diagram

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📐 Reminder Personalization Logic

• Reminders adjust based on booking time + user timezone
• Can exclude return-trip reminders for one-way bookings

Future Work

• Add support for SMS and push notification reminders
• Pull customer preferences from CRM for personalized timing
• Log missed pickups and retry logic
• Integrate with multilingual templates for broader customer support

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Demo built for AI Agent Implementation Manager portfolio presentation.