I came up through support, so I’m always thinking about “how do we make this easier to run tomorrow?” Most of what I do is identity, automation, and endpoint management—especially anything that makes onboarding/offboarding, access changes, and device provisioning repeatable and auditable.

• Okta + IAM automation: lifecycle flows, access requests, group-based entitlements, provisioning (SSO/SCIM when it makes sense)
• Jira Service Management + Assets: request routing, approvals, automation, and lifecycle tracking
• Kandji + Intune: standardized builds, config management, compliance baselines
• Small ops tools: scripts that remove busywork and improve visibility

Practical utilities and examples I use for IT ops work, like:

• log parsing + troubleshooting helpers
• CSV/data cleanup/normalization
• reporting and lightweight audit support
• bulk actions for identity/access workflows

If I ship automation, it should be easy to understand, safe to run, and simple to support. If someone else has to pick it up later, they shouldn’t have to decode it first.