CallCenterForecasting

Predict the number of claims & calls by hour or by day. Short-term model needs to predict 7 days ahead and Mid-term model needs to predict 3 months ahead.

Benchmark model: Random forest More attempts: 1. XGBoost 2. LightGBM 3. SVM

Now try deep learning method to further reduce the error rate.

1. Simple RNN/LSTM/GRU
2. Seq2seq
3. Seq2seq + attention