Snow Tickets

Apstra Anomalies provide an easy way to observe problems in the network fabric. Service Now is a popular platform to report problems. This automation tracks the fabric and opens tickets in Service Now if there are problems.

Requirements

• Apstra 4.2.0 or above

Usage

1. Prepare the PowerPack

• Apstra needs to have a Property Set that is used to manage the power pack.

• Set up the management property set in Apstra with appropriate values:

  Field	Purpose	Value/Example
  Name	PropertySet name	Ticket Manager
  Input Type	Type of input required	Editor
  Values	YAML of property values (including blueprints to manage)	(see below)

  blueprint_ids: blueprint1, blueprint2
  pause: false

2. Run PowerPack with Docker

• Create a setup.yaml, filling in the values as appropriate:

  snow:
    instance: devxxxxx                            #Service Now Instance
    user:                                         #Service Now Username. Account needs to have permissions to create and edit tickets
  wait_time_seconds: 20                           #Time between checks
  tickets_property_set: tickets                   #Property Set for tickets
  management_property_set: Ticket Manager         #Property Set to manage this automation
                                                  #These are the
                                                  #{
                                                  #    'blueprint_ids': #Comma separated list of blueprint ids to be monitored
                                                  #    'pause': #true or false. automation pauses if true
                                                  #}

• Set the following shell variables:

  Variable	Example
  APSTRA_URL	https://apstra.acme.net
  APSTRA_PORT	4443
  APSTRA_USER	service_account_user
  APSTRA_PASS	topSecretPW1#
  SNOW_PASS	snowPass%^3

• Use the following command to run the container. The string latest can be replaced with the version you wish to use, like v1.0.0.
• docker run -v $PWD/setup.yaml:/SnowApp/setup.yaml -e APSTRA_URL=$APSTRA_URL -e APSTRA_PORT=$APSTRA_PORT -e APSTRA_USER=$APSTRA_USER -e APSTRA_PASS=$APSTRA_PASS -e SNOW_PASS=$SNOW_PASS snowdemo:latest