Genesys Cloud Node for n8n

An n8n community node for Genesys Cloud's Platform API.

n8n is a fair-code licensed workflow automation platform.

Installation

Follow the installation guide in the n8n community nodes documentation.

Credentials

You need to authenticate with Genesys Cloud using OAuth 2.0 Client Credentials.

1. Log in to your Genesys Cloud organization.
2. Navigate to Admin > Integrations > OAuth.
3. Click Add Client.
4. Give the client a name (e.g. "n8n Automation").
5. Under Grant Types, select Client Credentials.
6. Click the Roles tab and assign the necessary roles for the resources you intend to access.
7. Save the client.
8. Copy the Client ID and Client Secret.

In n8n:

1. Create a new credential type Genesys Cloud API.
2. Enter your Client ID and Client Secret.
3. Select your Region (e.g., mypurecloud.com, mypurecloud.ie, etc.).

Operations

This node supports the following operations:

Conversation

• Get: Get a specific conversation by ID.
• Get Many: Retrieve a list of conversations with filters (e.g., by Interval).

Group

• Get: Get a specific group by ID.
• Get Many: Retrieve a list of groups.

Queue

• Get: Get a specific queue by ID.
• Get Many: Retrieve a list of queues.

User

• Get: Get a specific user by ID.
• Get Many: Retrieve a list of users.

Resources

• n8n community nodes documentation
• Genesys Cloud Platform API Documentation