Update ms.date

Author: lucciz01

support/dynamics-365/supply-chain/warehousing/clear-document-rounting-agent-printing-queue.md

@@ -1,8 +1,12 @@
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 title: Many Printing Jobs Are Queued in Document Routing Agent
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 description: Provides resolutions on how to clear the printing queue within the Document Routing Agent (DRA) in Microsoft Dynamics 365 Supply Chain Management.
-author: Mirzaab
-ms.date: 02/24/2025
+ms.date: 02/25/2025
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+ms.date: 02/24/2025
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 # ms.search.form:
 audience: Application User
 ms.reviewer: kamaybac, ivanma
@@ -25,24 +29,32 @@ You might notice that many printing jobs are queued in the [Document Routing Age
 Starting from [Dynamics 365 for Finance and Operations platform update 23](/dynamics365/fin-ops-core/dev-itpro/get-started/whats-new-platform-update-23#manage-access-to-network-printers-across-legal-entities), you can manually clear the printing queue for a specific printer by deleting it from the **System network printers** page. This action removes all pending documents for that printer. Follow these steps to delete and re-register the printer from the DRA client:
 
 1. Navigate to the **Manage Network Printers** page by selecting **Organization administration** > **Setup** > **Network printers**.
-2. Expand the **Options** menu and select the **System network printers** button in the **Preview** section.
-3. Select the network printer and select the **Delete** button.
 4. After deletion, pending printing jobs remain in the document routing status list for auditing purposes. However, the actual printing queue is already cleared for that printer.
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+3. Select the network printer and select the **Delete** button.
+4. After deletion, pending printing jobs remain in the document routing status list for auditing purposes. However, the actual printing queue is already cleared for that printer.
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 5. [Re-register the same printer from the DRA client](/dynamics365/fin-ops-core/dev-itpro/analytics/install-document-routing-agent#register-network-printers), and try to print some documents.
 
    > [!NOTE]
    >
    > - Except for the first document, the rest should be printed responsively. The first document might be slow due to a one-time 3-minute cache refresh interval after a new printer is registered.
    > - If the same printer name is used again, there is no need to set up the document routing again.
    > - If a new printer name is used, you should set up the document routing with the new printer name for all relevant work order types. For more information, see [Set up license plate label routing](/dynamics365/supply-chain/warehousing/print-license-plate-labels-using-label-layouts#routing).
-
+The [Document routing history cleanup](/dynamics365/fin-ops-core/dev-itpro/analytics/install-document-routing-agent#adjust-the-document-routing-history-cleanup-batch-job) batch job can be used to delete all the document routing jobs older than seven days (168 hours). By default, this batch job runs daily and is first created when a document is sent to the DRA.
 ## Solution 2 - Clean up printing queue and job status for all printers
+
 
-The [Document routing history cleanup](/dynamics365/fin-ops-core/dev-itpro/analytics/install-document-routing-agent#adjust-the-document-routing-history-cleanup-batch-job) batch job can be used to delete all the document routing jobs older than seven days (168 hours). By default, this batch job runs daily and is first created when a document is sent to the DRA.
+The [Document routing history cleanup](/dynamics365/fin-ops-core/dev-itpro/analytics/install-document-routing-agent#adjust-the-document-routing-history-cleanup-batch-job) batch job can be used to delete all the document routing jobs older than seven days (168 hours). By default, this batch job runs daily and is first created when a document is sent to the DRA.
+1. Change the document routing job history retention period length from seven days to one hour to delete all printing jobs older than one hour.
+
 
 Follow these steps to use the **Document routing history cleanup** batch job:
+4. Restore the retention period from one hour to seven days.
+
+1. Change the document routing job history retention period length from seven days to one hour to delete all printing jobs older than one hour.
 
-1. Change the document routing job history retention period length from seven days to one hour to delete all printing jobs older than one hour.
 2. Copy the **Document routing history cleanup** batch job to a new batch job, and then update the copied batch job recurrence to run immediately.
 3. Wait for the copied batch to complete, and then delete the copied batch job.
-4. Restore the retention period from one hour to seven days.
+4. Restore the retention period from one hour to seven days.
+