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support/power-platform/copilot-studio/actions/computer-use-screenshot-error.md

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ms.reviewer: guco, v-shaywood
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ms.custom: sap:Actions\AI actions
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#customer intent: As a developer, I want to resolve FailedToTakeScreenshot errors that occur during computer use actions. These errors are preventing me from using computer use actions with my Copilot agents.
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#customer intent: As a developer, I want to resolve FailedToTakeScreenshot errors that might occur during computer use actions. These errors are preventing me from using computer use actions with my Copilot agents.
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# "FailedToTakeScreenshot" error during computer use action
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This article provides troubleshooting guidance for "FailedToTakeScreenshot" errors that occur during [computer use actions](/microsoft-copilot-studio/computer-use) for Microsoft Copilot Studio agents. The computer use model requires screenshots to interact with the desktop. If the screenshot process fails, the computer use action ends.
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This article provides troubleshooting guidance for "FailedToTakeScreenshot" errors that might occur during [computer use actions](/microsoft-copilot-studio/computer-use) for Microsoft Copilot Studio agents. The computer use model requires screenshots to interact with the desktop. If the screenshot process fails, the computer use action ends.
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## Symptoms
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During a computer use action, a "FailedToTakeScreenshot" error message is returned. When the screenshot process fails, the computer use action ends.
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During a computer use action, a "FailedToTakeScreenshot" error code is returned to the [agent transcript](/microsoft-copilot-studio/analytics-transcripts-studio#download-agent-session-transcripts). When the screenshot process fails, the computer use action ends.
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## Cause 1: UAC prompt is displayed
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