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Copy file name to clipboardExpand all lines: support/power-platform/copilot-studio/actions/computer-use-screenshot-error.md
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@@ -16,26 +16,26 @@ This article provides troubleshooting guidance for "FailedToTakeScreenshot" erro
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During a computer use action, a "FailedToTakeScreenshot" error message is returned. When the screenshot process fails, the computer use action ends.
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## Cause 1: a UAC prompt is displayed
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## Cause 1: UAC prompt is displayed
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If Windows displays a [User Account Control](/windows/security/application-security/application-control/user-account-control/) (UAC) prompt, the prompt blocks the desktop, and the system or application can't capture a screen image.
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### Solution
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- Make sure that a UAC prompt isn't displayed when you open a new Remote Desktop session to another computer.
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- Verify that the [UAC level](https://support.microsoft.com/windows/user-account-control-settings-d5b2046b-dcb8-54eb-f732-059f321afe18) isn't set to **Always notify**. That setting can cause UAC prompts to be displayed during session startup.
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- Verify that the [UAC level](/windows/security/application-security/application-control/user-account-control/architecture#system) isn't set to **Always notify**. That setting can cause UAC prompts to be displayed during session startup.
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## Cause 2: the Windows OOBE experience is displayed
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## Cause 2: Windows OOBE experience is displayed
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The first time that a user signs in to the remote computer, Windows starts the [Out Of Box Experience](/windows-hardware/customize/desktop/customize-oobe-in-windows-11) (OOBE). At startup, the OOBE typically displays the message, "Getting things ready." If the OOBE image is displayed during the computer use action, the screen capture action fails.
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### Solution
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The OOBE is displayed only the first time that a new user signs in to the remote computer. Make sure that you manually sign in the user at least one time before they use a computer use action.
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## Cause 3: the Remote Desktop session isn't displayed
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## Cause 3: Remote Desktop session isn't visible
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A screen capture fails if the Remote Desktop session isn't displayed. This issue might occur in the following situations:
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A screen capture fails if the Remote Desktop session isn't visible. This issue might occur in the following situations:
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- If you use an existing Remote Desktop session in a web browser (for example, when you connect to a Power Automate-hosted computer), screen capturing fails if the Remote Desktop tab isn't focused.
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- If you use a Remote Desktop session in [Windows App](/windows-app/overview), screen capturing fails if the application window is minimized.
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