Merging changes synced from https://github.com/MicrosoftDocs/SupportArticles-docs-pr (branch live)

Learn Build Service GitHub App · Learn Build Service GitHub App · commit 2cb4da3423d7 · 2025-10-30T19:17:03.000Z
diff --git a/.openpublishing.redirection.json b/.openpublishing.redirection.json
@@ -13909,6 +13909,10 @@
     {
       "source_path": "support/sql/database-engine/install/windows/update-or-slipstream-installation.md",
       "redirect_url": "/sql/database-engine/install-windows/install-sql-server-using-slipstream"
+    },
+    {
+      "source_path": "support/dynamics-365/commerce/payments/adyen-support.md",
+      "redirect_url": "/dynamics365/commerce/dev-itpro/payments-retail#what-is-the-service-level-agreement-sla-for-out-of-box-payment-connectors-like-adyen"
     }
   ]
 }
diff --git a/.openpublishing.redirection.outlook.json b/.openpublishing.redirection.outlook.json
@@ -27,6 +27,10 @@
     {
       "source_path": "Outlook/client/outlook-client-welcome.yml",
       "redirect_url": "/troubleshoot/outlook/classic-outlook-windows-welcome"
-    }
+    },
+    {
+      "source_path": "Outlook/classic-outlook-windows/performance/collect-performance-trace.md",
+      "redirect_url": "/troubleshoot/outlook/new-outlook-windows/performance/collect-performance-trace"
+    }    
   ]
 }
diff --git a/Outlook/classic-outlook-for-windows/clienttoc/toc.yml b/Outlook/classic-outlook-for-windows/clienttoc/toc.yml
@@ -273,8 +273,6 @@
           href: ../performance/cannot-open-word-documents-or-excel-spreadsheets.md
         - name: Can't start Outlook in cached mode or create a profile
           href: ../performance/cannot-start-outlook-in-cached-mode-or-create-profile.md
-        - name: Collect performance and network traces
-          href: ../performance/collect-performance-trace.md
         - name: Crashes after installing language packs
           href: ../performance/outlook-2016-crash-event-1000.md
         - name: Error when you copy MSG email message files in Outlook containing multiple attachments or recipients
diff --git a/Outlook/new-outlook-for-windows/new-windows-toc/toc.yml b/Outlook/new-outlook-for-windows/new-windows-toc/toc.yml
@@ -16,6 +16,10 @@ items:
     items:
     - name: New emails automatically move to Junk folder
       href: ../junk-email/new-emails-automatically-move-to-junk-folder.md
+  - name: Performance
+    items:
+    - name: Collect a performance trace in new Outlook for Windows
+      href: ../performance/collect-performance-trace.md    
   - name: Profiles and Accounts
     items:
     - name: Archive mailbox doesn't appear in Outlook or Outlook on the web
diff --git a/Outlook/new-outlook-for-windows/performance/collect-performance-trace.md b/Outlook/new-outlook-for-windows/performance/collect-performance-trace.md
diff --git a/support/azure/app-service/toc.yml b/support/azure/app-service/toc.yml
@@ -1,5 +1,7 @@
 - name: Azure App Service
   items:
+  - name: Troubleshoot Azure App Service certificates
+    href: troubleshoot-azure-app-service-certificates.md
   - name: Connection issues with SSL or TLS
     items:
     - name: Troubleshoot domain and TLS/SSL certificates 
diff --git a/support/azure/app-service/troubleshoot-azure-app-service-certificates.md b/support/azure/app-service/troubleshoot-azure-app-service-certificates.md
diff --git a/support/azure/azure-kubernetes/error-codes/aks-error-code-page.md b/support/azure/azure-kubernetes/error-codes/aks-error-code-page.md
diff --git a/support/azure/azure-kubernetes/toc.yml b/support/azure/azure-kubernetes/toc.yml
@@ -261,8 +261,10 @@ items:
       href: extensions/changes-in-kubernetes-event-driven-autoscaling-add-on-214-215.md
     - name: Troubleshoot KEDA add-on
       href: extensions/troubleshoot-kubernetes-event-driven-autoscaling-add-on.md      
-- name: Troubleshoot error codes
+- name: Troubleshoot by error codes
   items:
+  - name: Common error codes
+    href: error-codes/aks-error-code-page.md
   - name: 429 Too Many Requests errors
     href: create-upgrade-delete/429-too-many-requests-errors.md
   - name: A-K
diff --git a/support/azure/azure-kubernetes/welcome-azure-kubernetes.yml b/support/azure/azure-kubernetes/welcome-azure-kubernetes.yml
@@ -182,11 +182,10 @@ landingContent:
             url: ./identify-memory-saturation-aks.md
 
  # Card 
-  - title: Troubleshoot common issues
+  - title: Troubleshoot AKS error codes
     linkLists:
       - linkListType: how-to-guide
         links:
-          - text: Troubleshoot common issues with Azure Linux container hosts on AKS
-            url: ./troubleshoot-common-azure-linux-aks.md
-          - text: Troubleshoot DNS resolution problems on AKS clusters
-            url: connectivity/dns/basic-troubleshooting-dns-resolution-problems.md
+          - text: AKS error codes
+            url: ./error-codes/aks-error-code-page.md
+
diff --git a/support/azure/virtual-machines/windows/media/windows-activation-troubleshoot-tools/azure-portal-view.png b/support/azure/virtual-machines/windows/media/windows-activation-troubleshoot-tools/azure-portal-view.png
diff --git a/support/azure/virtual-machines/windows/toc.yml b/support/azure/virtual-machines/windows/toc.yml
@@ -455,17 +455,19 @@ items:
   - name: Troubleshoot extension issues
     href: /azure/virtual-machines/extensions/troubleshoot?context=/troubleshoot/azure/virtual-machines/windows/context/context
 
-- name: Cannot activate my Windows VM
+- name: Cannot activate Windows
   items:
-  - name: Understanding Generic Volume License Key
-    href: /windows-server/get-started/kms-client-activation-keys?context=/troubleshoot/azure/virtual-machines/windows/context/context
+  - name: KMS endpoints - new endpoints
+    href: windows-activation-stopped-working.md
   - name: Troubleshooting
     href: troubleshoot-activation-problems.md
   - name: Frequently asked questions
     href: windows-virtual-machine-activation-faq.yml
-  - name: KMS endpoints - new endpoints
-    href: windows-activation-stopped-working.md
-  - name: Common Issues
+  - name: Troubleshooting tools
+    href: windows-activation-troubleshoot-tools.md
+  - name: Understanding Generic Volume License Key
+    href: /windows-server/get-started/kms-client-activation-keys?context=/troubleshoot/azure/virtual-machines/windows/context/context
+  - name: Common issues
     items:
     - name: Activation fails in forced tunneling scenario
       href: custom-routes-enable-kms-activation.md
diff --git a/support/azure/virtual-machines/windows/windows-activation-troubleshoot-tools.md b/support/azure/virtual-machines/windows/windows-activation-troubleshoot-tools.md
@@ -0,0 +1,84 @@
+---
+title: Troubleshooting Tools for Windows Activation 
+description: Provides script-based tools to help diagnose and resolve Windows activation problems on Azure virtual machines.
+author: JarrettRenshaw
+ms.author: jarrettr
+manager: dcscontentpm
+ms.date: 10/24/2025
+ms.reviewer: v-jsitser, scotro, v-ryanberg
+ms.service: azure-virtual-machines
+ms.custom: sap:Cannot activate my Windows VM, troubleshooting tools for Windows VM activation
+---
+#  Troubleshooting tools for Windows activation issues on Azure virtual machines
+
+Windows activation problems on Azure virtual machines (VMs) can occur because of configuration, certificate, or connectivity issues. Microsoft provides two script-based tools to help diagnose and resolve most activation-related problems.
+
+## Tools overview
+
+### 1. Windows activation validation
+
+**Purpose**  
+  
+Validates the activation status of your Windows VM and checks for common issues that prevent successful activation.
+
+**Key features**  
+  
+  - Confirms Windows activation state.
+  - Detects misconfigurations.
+  - Provides actionable guidance.
+
+For more information, see [Windows activation validation](https://github.com/Azure/azure-support-scripts/blob/master/RunCommand/Windows/WindowsActivationValidation/README.md).
+
+### 2. Azure Instance Metadata Service certificate check
+
+**Purpose**  
+
+Verifies the integrity and availability of certificates that are required for activation through Azure Instance Metadata Service (IMDS).
+
+**Key features**  
+
+  - Validates IMDS certificate presence and correctness.
+  - Identifies certificate-related activation failures.
+  - Suggests corrective steps.
+
+For more information, see: 
+
+- [Cause: Azure Instance Metadata Service connection issue](activation-watermark-appears.md#cause-1-azure-instance-metadata-service-connection-issue).
+- [Azure VM Attested Metadata Verification Script](https://github.com/Azure/azure-support-scripts/blob/master/RunCommand/Windows/IMDSCertCheck/README.md).
+
+## How to run these tools
+
+You can run these tools in any of the following manners.
+
+### 1. Download from GitHub and run within the VM 
+
+Download the scripts from GitHub, and then run them manually. To access the scripts, follow the resource links in the previous sections.
+
+### 2. Use Azure Run Command
+   
+- Navigate to your VM in the Azure portal: > **Operations** > **Run Command**.
+- Select the script from the list (see the following screenshot).
+
+:::image type="content" source="media/windows-activation-troubleshoot-tools/azure-portal-view.png" alt-text="Azure portal view Run Command example." lightbox="media/windows-activation-troubleshoot-tools/azure-portal-view.png":::   
+  
+> [!NOTE]
+> Alternatively, you can run these commands by using a command-line interface (CLI) tool, Windows PowerShell, or Windows on ARM.
+
+### 3. Use prepackaged Run Command scripts
+
+For more information, see [Run scripts in your Windows VM by using action Run Commands](/azure/virtual-machines/windows/run-command).
+
+## Recommended workflow
+
+1. Run **Windows Activation Validation** to verify activation status and detect common issues.
+2. If certificate-related errors are suspected, run **IMDS Certificate Check**.
+3. Apply the suggested fixes or refer to the official documentation for advanced troubleshooting.
+
+### **Additional resources**
+
+- [Additional troubleshooting guidance](/azure/virtual-machines/windows/troubleshoot-activation-problems)
+- [Virtual Machines licensing FAQ](https://azure.microsoft.com/pricing/licensing-faq/?msockid=16f3be2d0f1066e62759a8150e8867c4).
+
+[!INCLUDE [azure-help-support](~/includes/azure-help-support.md)]
+
+[!INCLUDE [Third-party contact disclaimer](~/includes/third-party-contact-disclaimer.md)]
diff --git a/support/dynamics-365/commerce/payments/adyen-support.md b/support/dynamics-365/commerce/payments/adyen-support.md
diff --git a/support/dynamics-365/commerce/payments/refund-declined.md b/support/dynamics-365/commerce/payments/refund-declined.md
@@ -25,7 +25,7 @@ The payment authorization details include the following error message:
 
 ## Resolution
 
-To solve this issue, contact the Adyen support team and request to enable blind returns on your Adyen merchant account. For more information, see [Troubleshoot issues with Dynamics 365 Payment Connector for Adyen](adyen-support.md).
+To solve this issue, contact the Adyen support team and request to enable blind returns on your Adyen merchant account. For more information, see [What is the Service level agreement (SLA) for out-of-box payment connectors like Adyen?](/dynamics365/commerce/dev-itpro/payments-retail#what-is-the-service-level-agreement-sla-for-out-of-box-payment-connectors-like-adyen)
 
 ## More information
 
diff --git a/support/dynamics-365/commerce/toc.yml b/support/dynamics-365/commerce/toc.yml
@@ -62,8 +62,6 @@
       href: payments/refund-declined.md
     - name: Save for my next payment option doesn't appear
       href: payments/next-payment-link-not-appearing.md
-    - name: Troubleshoot Dynamics 365 Payment Connector for Adyen issues
-      href: payments/adyen-support.md
 - name: Point of sale (POS)
   items:
     - name: Store Commerce app (POS) is suddenly deactivated
diff --git a/support/dynamics-365/commerce/welcome-commerce.yml b/support/dynamics-365/commerce/welcome-commerce.yml
@@ -94,9 +94,7 @@ landingContent:
           - text: Refund on a return order is declined
             url: payments/refund-declined.md                   
           - text: Save for my next payment option doesn't appear
-            url: payments/next-payment-link-not-appearing.md                   
-          - text: Troubleshoot Dynamics 365 Payment Connector for Adyen issues
-            url: payments/adyen-support.md
+            url: payments/next-payment-link-not-appearing.md
             
   # Card
   - title: Point of sale (POS)
diff --git a/support/power-platform/copilot-studio/licensing/throttling-errors-agents.md b/support/power-platform/copilot-studio/licensing/throttling-errors-agents.md
@@ -1,6 +1,6 @@
 ---
-title: Resolve throttling errors in agents
-description: Learn how to identify and resolve throttling errors in Microsoft Copilot Studio agents, including error codes, causes, and solutions.
+title: Resolve usage limit and agent unavailable errors in Copilot Studio agents
+description: Learn how to identify and resolve usage limit errors that occur due to quotas and limits in Microsoft Copilot Studio agents.
 ms.date: 09/09/2025
 ms.reviewer: 
   - camogas
@@ -9,38 +9,44 @@ ms.reviewer:
 ms.custom: sap:Licensing\Quotas and limits
 ---
 
-# Resolve throttling errors in agents
+# Resolve usage limit errors in agents
 
-This article describes the causes of throttling errors and how to overcome them when interacting with Copilot Studio agents.
+This article describes common throttling errors you might encounter when using Copilot Studio agents. It explains the underlying causes, which typically stem from capacity limitations or licensing constraints, and outlines solutions for resolving these issues.
 
 ## Symptoms
 
-Users might receive the following error messages when interacting with a Copilot Studio agent:
+You might receive one or more of the following error messages when interacting with an agent:
 
-- **GenAISearchandSummarizeRateLimitReached**: "The usage limit for search and summarize has been reached. Please try again later."
-
-- **GenAIToolPlannerRateLimitReached**: "The usage limit for generative orchestration has been reached. Please try again later."
-
-- **OpenAIRateLimitReached**: "Your agent reached the maximum number of generative answers responses."
+- **EnforcementMessage:** "This agent is currently unavailable. It has reached its usage limit. Please try again later."
+- **GenAISearchandSummarizeRateLimitReached:** "The usage limit for search and summarize has been reached. Please try again later."
+- **GenAIToolPlannerRateLimitReached:** "The usage limit for generative orchestration has been reached. Please try again later."
+- **OpenAIRateLimitReached:** "Your agent reached the maximum number of generative answers responses."
 
 ## Cause
 
-Copilot Studio has default constraints applied to agents that limit how often messages can be sent to the agent. These constraints exist primarily to protect against unexpected usage surges that otherwise might impact the functionality of the application.
+Copilot Studio enforces default rate and usage constraints to protect against unexpected usage surges that might affect the functionality of the application. Agent usage is measured in Copilot credits. The number of credits an agent consumes depends on the design and features of the agent. When consumption exceeds available capacity in an environment, the environment is in overage. Once overage enforcement is triggered, you see the message, "This agent is currently unavailable. It has reached its usage limit. Please try again later." For more information on credits and overage enforcement, see [Overage enforcement](/microsoft-copilot-studio/requirements-messages-management#overage-enforcement).
 
-For messages generated with the usage of generative AI and for topic orchestration, quotas limit how many requests can be sent per hour and minute per Dataverse environment. Once the limit is reached, a message is sent to the user interacting with the agent when they try to send a new message.
+For messages generated with the usage of generative AI and for topic orchestration, quotas limit the number of requests that you can send per minute and per hour. Once you reach the limit, subsequent agent messages are blocked, resulting in one of the listed symptoms. These quotas and limits apply per Dataverse environment. For more information, see [Quotas and limits for Copilot Studio](/microsoft-copilot-studio/requirements-quotas).
 
 ## Solution
 
-If you see these error messages due to reaching the agent rate limit, review your licensing model to determine how many extra capacity packs you should acquire to cover your consumption quota, or if you should change to a pay-as-you-go model. For more information about quotas and tenant billing capacity, see [Quotas and limits](/microsoft-copilot-studio/requirements-quotas#generative-ai-messages-to-an-agent).
+### Confirm the licensing and capacity model
 
-### Increase the rate limit
- 
-Another option is to contact Microsoft Support and request a rate limit increase. However, this option doesn't guarantee that an exception or increase is granted. Each request is subject to review and approval based on eligibility and current licensing. Requests are only assessed if the environment has pay-as-you-go for Copilot Studio. Environments operating solely on message-based functionality aren't eligible for consideration.
+Review the [Copilot Studio quotas and limits](/microsoft-copilot-studio/requirements-quotas) for the plan you're using, and compare it against your recent usage. To view consumption in the Power Platform admin center, see [View Copilot Credit consumption](/microsoft-copilot-studio/requirements-messages-management#view-copilot-credit-consumption).
 
-## Related information 
+If you reach the limits, an administrator can either:
 
-For further information on rate limits and consumption of generative answers for Copilot Studio agents, review the following documentation:
+- [Purchase additional capacity packs to cover your consumption quota](/power-platform/admin/manage-copilot-studio-messages-capacity)
+- Switch to [pay as you go billing plan](/microsoft-copilot-studio/billing-licensing#copilot-studio-pay-as-you-go)
+  > [!NOTE]
+  > Currently, only production and sandbox environments support pay-as-you-go.
 
-- [Quotas and limits](/microsoft-copilot-studio/requirements-quotas#generative-ai-messages-to-an-agent)
+### Request a rate-limit increase
 
-- [Generative AI messages to an agent](/microsoft-copilot-studio/requirements-quotas#generative-ai-messages-to-an-agent)
+[Contact Microsoft Support](/microsoft-copilot-studio/fundamentals-support#microsoft-support) and request a rate-limit increase. This option doesn't guarantee that an exception or increase is granted. Each request is subject to review and approval based on eligibility and current licensing. Only pay-as-you-go environments are eligible; environments operating solely on message-based functionality aren't eligible for consideration.
+
+## Related information
+
+- [Copilot Studio licensing](/microsoft-copilot-studio/billing-licensing)
+- [Quotas and limits](/microsoft-copilot-studio/requirements-quotas#generative-ai-messages-to-an-agent)
+- [Understand agent error codes](~/power-platform/copilot-studio/authoring/error-codes.md)

Original file line number	Diff line number	Diff line change
`@@ -13909,6 +13909,10 @@`
`13909`	`13909`	`{`
`13910`	`13910`	`"source_path": "support/sql/database-engine/install/windows/update-or-slipstream-installation.md",`
`13911`	`13911`	`"redirect_url": "/sql/database-engine/install-windows/install-sql-server-using-slipstream"`
	`13912`	`+ },`
	`13913`	`+ {`
	`13914`	`+ "source_path": "support/dynamics-365/commerce/payments/adyen-support.md",`
	`13915`	`+ "redirect_url": "/dynamics365/commerce/dev-itpro/payments-retail#what-is-the-service-level-agreement-sla-for-out-of-box-payment-connectors-like-adyen"`
`13912`	`13916`	`}`
`13913`	`13917`	`]`
`13914`	`13918`	`}`
Original file line number	Diff line number	Diff line change
`@@ -27,6 +27,10 @@`
`27`	`27`	`{`
`28`	`28`	`"source_path": "Outlook/client/outlook-client-welcome.yml",`
`29`	`29`	`"redirect_url": "/troubleshoot/outlook/classic-outlook-windows-welcome"`
`30`		`- }`
	`30`	`+ },`
	`31`	`+ {`
	`32`	`+ "source_path": "Outlook/classic-outlook-windows/performance/collect-performance-trace.md",`
	`33`	`+ "redirect_url": "/troubleshoot/outlook/new-outlook-windows/performance/collect-performance-trace"`
	`34`	`+ }`
`31`	`35`	`]`
`32`	`36`	`}`