Merge pull request #8831 from Deland-Han/cmpy-branch-ci5574

AB#5574: Windows 365 Troubleshooting - Windows 365 GPU drivers

Author: Deland-Han

support/windows-365/media/troubleshoot-windows-365-gpu-drivers/error-in-device-manager.png

@@ -31,6 +31,8 @@ items:
   href: ./troubleshoot-windows-365-app.md
 - name: Troubleshoot Windows 365 Boot
   href: ./troubleshoot-windows-365-boot.md
+- name: Troubleshoot Windows 365 GPU drivers
+  href: troubleshoot-windows-365-gpu-drivers.md
 - name: Windows 365 Boot known issues
   href: ./windows-365-boot-known-issues.md
 - name: Troubleshoot Windows 365 Enterprise Cloud PC grace period issues

support/windows-365/toc.yml

@@ -0,0 +1,54 @@
+---
+title: Troubleshoot Windows 365 GPU Drivers
+description: Provides a solution to a known issue with graphic card drivers on Windows 365 GPU-enabled Cloud PCs.
+ms.date: 05/06/2025
+manager: dcscontentpm
+audience: itpro
+ms.topic: troubleshooting
+ms.reviewer: feadebay,erikje
+ms.custom: intune-azure, get-started
+---
+# Troubleshoot Windows 365 GPU drivers
+
+This article provides a solution to a known issue with graphic card drivers on Windows 365 GPU-enabled Cloud PCs.
+
+## NVIDIA GPU driver version
+
+When you use Windows 365 GPU-enabled Cloud PCs, you might encounter a driver error if the NVIDIA driver is outdated. This issue can occur due to a mismatch in the underlying graphics card driver version. 
+
+The error message resembles the following screenshot. You can see an error dialog on the **NVIDIA \*\*\*** driver in Device Manager.
+
+:::image type="content" source="media/troubleshoot-windows-365-gpu-drivers/error-in-device-manager.png" alt-text="Screenshot showing the error in Device Manager.":::
+
+> [!NOTE]
+> The actual dialog error number version might be different.
+
+## Resolution
+
+To fix this issue, you need to download a new NVIDIA driver. Follow these troubleshooting steps:
+
+1. Verify if you're using the NVIDIA GPU:
+
+   1. Open **Device Manager** on your Cloud PC.
+   2. Expand **Display Adapters**.
+   3. If **NVIDIA \*\*\*** appears, continue with the next steps. If not, no update is needed for this Cloud PC.
+
+2. Download and install the latest driver:
+
+   1. Go to the Microsoft-approved [NVIDIA GRID/vGPU driver download page](/azure/virtual-machines/windows/n-series-driver-setup#nvidia-gridvgpu-drivers).
+   2. Download the latest driver for your Windows operating system.
+   3. Extract the files and run the installer (no need to uninstall your current driver).
+   4. Restart your Cloud PC once the installation is complete.
+
+3. Verify that the update is successful:
+
+   1. After restarting, open **Device Manager** again.
+   2. Expand **Display Adapters** and confirm that the error has disappeared.
+
+If you're using any of the NVIDIA driver series, such as NV, NVv3, and NVads A10V5 series or NCas_T4_V3 VM series, go to [Install NVIDIA GPU drivers on N-series VMs running Windows](/azure/virtual-machines/windows/n-series-driver-setup#nvidia-gridvgpu-drivers) to download the latest drivers.
+
+## Reference
+
+[GPU Cloud PCs in Windows 365](/windows-365/enterprise/gpu-cloud-pc)
+
+[!INCLUDE [Third-party disclaimer](../includes/third-party-disclaimer.md)]