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Resolving blocking issues.
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articles/virtual-desktop/multimedia-redirection-intro.md

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| Icon State | Definition |
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|-----------------|-----------------|
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| :::image type="content" source="./media/mmr-extension-unsupported.png" alt-text="The M M R extension icon greyed out, indicating that the website can't be redirected or the extension isn't loading."::: | A greyed out icon means that multimedia content on the website can't be redirected or the extension isn't loading. |
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| :::image type="content" source="./media/mmr-extension-disconnect.png" alt-text="The M M R extension icon with a red square with an x that indicates the client can't connect to multimedia redirection."::: | The red square with an "X" inside of it means that the client can't connect to multimedia redirection. You may need to uninstall and reinstall the extension, then try again. |
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| :::image type="content" source="./media/mmr-extension-supported.png" alt-text="The M M R extension icon with no status applied."::: | The default icon appearance with no status applied. This icon state means that multimedia content on the website can be redirected and is ready to use. |
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| :::image type="content" source="./media/mmr-extension-playback.png" alt-text="The M M R extension icon with a green square with a play button icon inside of it, indicating that multimedia redirection is working."::: | The green square with a play button icon inside of it means that the extension is currently redirecting video playback. |
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| :::image type="content" source="./media/mmr-extension-webrtc.png" alt-text="The M M R extension icon with a green square with telephone icon inside of it, indicating that multimedia redirection is working."::: | The green square with a phone icon inside of it means that the extension is currently redirecting a WebRTC call. |
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| :::image type="content" source="./media/mmr-extension-unsupported.png" alt-text="The MMR extension icon greyed out, indicating that the website can't be redirected or the extension isn't loading."::: | A greyed out icon means that multimedia content on the website can't be redirected or the extension isn't loading. |
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| :::image type="content" source="./media/mmr-extension-disconnect.png" alt-text="The MMR extension icon with a red square with an x that indicates the client can't connect to multimedia redirection."::: | The red square with an "X" inside of it means that the client can't connect to multimedia redirection. You may need to uninstall and reinstall the extension, then try again. |
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| :::image type="content" source="./media/mmr-extension-supported.png" alt-text="The MMR extension icon with no status applied."::: | The default icon appearance with no status applied. This icon state means that multimedia content on the website can be redirected and is ready to use. |
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| :::image type="content" source="./media/mmr-extension-playback.png" alt-text="The MMR extension icon with a green square with a play button icon inside of it, indicating that multimedia redirection is working."::: | The green square with a play button icon inside of it means that the extension is currently redirecting video playback. |
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| :::image type="content" source="./media/mmr-extension-webrtc.png" alt-text="The MMR extension icon with a green square with telephone icon inside of it, indicating that multimedia redirection is working."::: | The green square with a phone icon inside of it means that the extension is currently redirecting a WebRTC call. |
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Selecting the icon in your browser will display a pop-up menu where it lists the features supported on the current page, you can select to enable or disable multimedia redirection on all websites, and collect logs. It also lists the version numbers for each component of the service.
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articles/virtual-desktop/multimedia-redirection.md

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You can check the extension status by visiting a website with media content, such as one from the list at [Websites that work with multimedia redirection](multimedia-redirection-intro.md#websites-that-work-with-multimedia-redirection), and hovering your mouse cursor over [the multimedia redirection extension icon](multimedia-redirection-intro.md#the-multimedia-redirection-status-icon) in the extension bar on the top-right corner of your browser. A message will appear and tell you about the current status, as shown in the following screenshot.
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:::image type="content" source="./media/mmr-extension-status-popup.png" alt-text="A screenshot of the M M R extension in the Microsoft Edge extension bar.":::
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:::image type="content" source="./media/mmr-extension-status-popup.png" alt-text="A screenshot of the MMR extension in the Microsoft Edge extension bar.":::
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Another way you can check the extension status is by selecting the extension icon, then selecting **Features supported on this website** from the drop-down menu to see whether the website supports the redirection extension.
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articles/virtual-desktop/troubleshoot-multimedia-redirection.md

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The following issues are ones we're already aware of, so you won't need to report them:
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- In the first browser tab a user opens, the extension pop-up might show a message that says, “The extension is not loaded”, or a mmessage that says video playback or calling redirection isn't supported while redirection is working correctly in the tab. You can resolve this issue by opening a second tab.
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- In the first browser tab a user opens, the extension pop-up might show a message that says, “The extension is not loaded”, or a message that says video playback or calling redirection isn't supported while redirection is working correctly in the tab. You can resolve this issue by opening a second tab.
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- Multimedia redirection only works on the [Windows Desktop client](/windows-server/remote/remote-desktop-services/clients/windowsdesktop#install-the-client), not the web client.
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- Installing the extension on host machines with the MSI installer will either prompt users to accept the extension the first time they open the browser or display a warning or error message. If users deny this prompt, it can cause the extension to not load. To avoid this issue, install the extensions by [editing the group policy](multimedia-redirection.md#install-the-browser-extension-using-group-policy).
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- Sometimes the host and client version number disappears from the extension status message, which prevents the extension from loading on websites that support it. If you've installed the extension correctly, this issue is because your host machine doesn't have the latest C++ redistributable installed. To fix this issue, install the [latest supported Visual C++ Redistributable downloads](/cpp/windows/latest-supported-vc-redist).
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- Sometimes the host and client version number disappears from the extension status message, which prevents the extension from loading on websites that support it. If you've installed the extension correctly, this issue is because your host machine doesn't have the latest C++ Redistributable installed. To fix this issue, install the [latest supported Visual C++ Redistributable downloads](/cpp/windows/latest-supported-vc-redist).
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### Video playback redirection
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- Video playback redirection only works on the [Windows Desktop client](/windows-server/remote/remote-desktop-services/clients/windowsdesktop#install-the-client), not the web client or other platforms such as MacOS, Linux, and so on.
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- Video playback redirection only works on the [Windows Desktop client](/windows-server/remote/remote-desktop-services/clients/windowsdesktop#install-the-client), not the web client or other platforms such as macOS, Linux, and so on.
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- Video playback redirection doesn't currently support protected content, so videos from Pluralsight and Netflix won't work.
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