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Copy file name to clipboardExpand all lines: articles/payment-hsm/getting-started.md
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# Getting started with Azure Payment HSM
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To get started with Azure Payment HSM (preview), please contact your Microsoft sales representative and request access [via email](mailto:[email protected]). Upon approval, you will be provided with onboarding instructions.
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To get started with Azure Payment HSM (preview), contact your Microsoft sales representative and request access [via email](mailto:[email protected]). Upon approval, you'll be provided with onboarding instructions.
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## Availability
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The Azure Public Preview is currently available in **East US** and **North Europe**.
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## Prerequisites
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Azure Payment HSM customers must have the following:
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Azure Payment HSM customers must have:
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- Access to the Thales Customer Portal (Customer ID)
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- Thales smart cards and card reader for payShield Manager
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## payShield customization considerations
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If you are using payShield on-prem today with a custom firmware a porting exercise is required to update the firmware to a version compatible with the Azure deployment. Please contact your Thales account manager to request a quote.
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Please ensure that the following information is provided:
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If you are using payShield on-prem today with a custom firmware, a porting exercise is required to update the firmware to a version compatible with the Azure deployment. Please contact your Thales account manager to request a quote.
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Ensure that the following information is provided:
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- Customization hardware platform (e.g., payShield 9000 or payShield 10K)
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- Customization firmware number
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## Support
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There is no service-level agreement (SLA) for this public preview. Use of this service for production workloads is not supported
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There is no service-level agreement (SLA) for this public preview. Use of this service for production workloads isn't supported
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The HSM base firmware installed in public preview is Thales payShield10K base software version 1.4a 1.8.3.
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Thales only provides application-level support, such as client software, HSM configuration, and backup.
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Customers are responsible for applying payShield security patches and upgrading payShield firmware for their provisioned HSMs. Thales payShield10K versions prior to 1.4a 1.8.3. are not supported
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Customers are responsible for applying payShield security patches and upgrading payShield firmware for their provisioned HSMs. Thales payShield10K versions prior to 1.4a 1.8.3. aren't supported
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Microsoft will apply payShield security patches to unallocated HSMs.
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