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‎articles/communication-services/concepts/voice-video-calling/end-of-call-survey.md

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‎articles/communication-services/concepts/voice-video-calling/testcommonmark.md

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---
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title: Azure Communication Services End of Call Survey overview
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titleSuffix: An Azure Communication Services concept document
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description: Learn about the End of Call Survey.
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author: amagginetti
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ms.author: amagginetti
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manager: mvivion
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services: azure-communication-services
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ms.date: 4/03/2023
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ms.topic: conceptual
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ms.service: azure-communication-services
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ms.subservice: calling
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---
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‎articles/communication-services/concepts/voice-video-calling/testgithubflavored.md

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---
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title: Azure Communication Services End of Call Survey overview
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titleSuffix: An Azure Communication Services concept document
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description: Learn about the End of Call Survey.
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author: amagginetti
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ms.author: amagginetti
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manager: mvivion
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services: azure-communication-services
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ms.date: 4/03/2023
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ms.topic: conceptual
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ms.service: azure-communication-services
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ms.subservice: calling
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---
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# Contents
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[1 Developing [1](#developing)](#developing)
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[1.1 Monitoring [1](#monitoring)](#monitoring)
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[1.2 table 1 [1](#table-1)](#table-1)
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[1.3 table 2 [1](#table-2)](#table-2)
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[1.3.1 3 sections in [2](#sections-in)](#sections-in)
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[Heading no number [2](#heading-no-number)](#heading-no-number)
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[Heading no number 2 levels
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[2](#heading-no-number-2-levels)](#heading-no-number-2-levels)
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# Developing
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This article
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- Phone - [Public
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concepts](https://learn.microsoft.com/en-us/azure/communication-services/concepts/telephony/telephony-concept)
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## Monitoring
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Before you
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- ***“Quoted bold italic”***
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Call logs will show you important insights on individual calls and your
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overall quality. For more details refer to the [Call
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Logs](https://learn.microsoft.com/en-us/azure/communication-services/concepts/analytics/call-logs-azure-monitor).
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- **participant<span class="mark">EndReason</span>**
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- You can identify trends leading to unplanned call ends. See our
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> guidance on [error
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> codes](https://learn.microsoft.com/en-us/azure/communication-services/concepts/troubleshooting-info?tabs=csharp%2Cios%2Cdotnet#calling-sdk-error-codes).
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## table 1
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**table**
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| **Call Setup Failures reason** | **Typical cause** |
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|--------------------------------------------------|----------------------------------|
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| Missing FW Deep Packet Inspection Exemption Rule | Indicates that network equipment |
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| Missing FW IP Block Exception Rule | Indicates that network equ |
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table
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| Type | Area | Owner name | Sign-off |
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|------|----------|-----------------|----------|
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| PM | Business | Alex Magginetti | |
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Code
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/\*\*
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 \* Feature for ACS Live Streaming
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 \* @beta
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 \*/
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export interface CallSurveyFeature extends CallFeature {
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    /\*\*
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     \* Send the end of call survey
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     \* @param survey - survey data
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     \*/
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    submitSurvey(survey?: CallSurvey): void;
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}
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Code
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Sample JSON Object-
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{
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"acsResourceId": "d71d19e6-f4e1-4abe-967a-e2a474a27582",
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}
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Table black highlight on first row
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| JSON Field Name | Data Type | Description |
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|-----------------|-----------|--------------------------------------------------------------------------------|
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| acsResourceId | String | The ACS resource ID uniquely identifies the ACS resource used to make the call |
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## table 2
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**table**
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<table>
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<colgroup>
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<col style="width: 12%" />
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<col style="width: 87%" />
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</colgroup>
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<thead>
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<tr class="header">
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<th><strong>Remediation</strong></th>
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<th><strong>Guidance</strong></th>
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</tr>
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</thead>
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<tbody>
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<tr class="odd">
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<td><strong>Network/internet</strong></td>
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<td><p><strong>Congestion</strong>: Work included <a
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href="https://learn.microsoft.com/en-us/microsoftteams/quality-of-experience-review-guide#quality-investigations">Quality
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Poor Stream summary reports</a> to<br />
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<br />
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<strong>QoS</strong>: If increasing bandwidth is impractical or
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cost-prohibitive, consider implementing QoS. This tool is very effective
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at managing congested traffic and can guarantee that media packets on
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the managed network are prioritized above non-media traffic.
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Alternatively, if there's no clear evidence that bandwidth is the
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culprit, consider these solutions:</p>
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<ul>
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<li><p><a
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href="https://learn.microsoft.com/en-us/microsoftteams/qos-in-teams">Microsoft
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Teams QoS guidance</a></p></li>
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</ul>
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<p><strong>Perform a network readiness assessment</strong>: A network
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assessment provides details about expected bandwidth usage, how to cope
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with bandwidth and network changes, and recommended networking practices
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for Teams and Skype for Business. Using the preceding table as your
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source, you have a list of buildings or subnets that are excellent
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candidates for an assessment.</p>
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<ul>
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<li><p><a
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href="https://learn.microsoft.com/en-us/microsoftteams/prepare-network">Prepare
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your organization's network for Teams</a></p></li>
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</ul></td>
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</tr>
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</tbody>
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</table>
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### 3 sections in
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text
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#### 4 sections in
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text
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##### 5 sections in
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# Heading no number
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text
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## Heading no number 2 levels
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Text
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table
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| **Metric average** | **Description** | **User experience** |
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|--------------------|---------------------|---------------------|
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| Jitter \> | This is the average | The packe |
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Picture 1 and 2
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<img src="media/image1.png" style="width:6.5in;height:1.12986in"
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alt="picture 1" /><img src="media/image2.png" style="width:6.5in;height:0.64236in"
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alt="picture 2" />
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Picture 3
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<img src="media/image3.png" style="width:5.35673in;height:2.91472in"
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alt="picture 3" />
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Video – link to embedded Microsoft video:
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<https://www.microsoft.com/en-us/videoplayer/embed/RWGTqQ>
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Video – “Insert \> online videos” in word. Same vide as above
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Won’t work since not supported – needs to manually be added later.
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Video – link to youtube:
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[Join your calling app to a Microsoft Teams meeting with Azure
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Communication Services -
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YouTube](https://www.youtube.com/embed/FF1LS516Bjw)
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Video – “Insert \> online videos” in word. Same vide as above
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<img src="media/image4.jpg" style="width:5in;height:3.75in"
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alt="Video 1: Join your calling app to a Microsoft Teams meeting with Azure Communication Services" />
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<table>
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<colgroup>
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<col style="width: 64%" />
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<col style="width: 35%" />
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</colgroup>
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<thead>
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<tr class="header">
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<th><strong>API Rating Categories</strong></th>
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<th><strong>Question Goal</strong></th>
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</tr>
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</thead>
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<tbody>
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<tr class="odd">
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<td><ol type="1">
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<li><p>Overall Call</p></li>
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</ol></td>
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<td>Responses indicate how a call participant perceived their
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<strong>overall</strong> call quality.</td>
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</tr>
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</tbody>
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</table>
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| **API Rating Categories** | **Cutoff Value\*** | **Input Range** | **Comments** |
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|---------------------------|--------------------|-----------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
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| Overall Call | 2 | 1 - 5 | Survey’s a calling participant’s overall quality experience on a scale of 1-5 where 1 indicates an imperfect call experience and 5 indicates a perfect call. The cutoff value of 2 means that a customer response of 1 or 2 indicates a less than perfect call experience. |
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| **Rating Categories** | **Optional Tags** |
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|-----------------------|-----------------------------------------------------------------------------------------------------|
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| Overall Call | 'CallCannotJoin' \| 'CallCannotInvite' \| 'HadToRejoin' \| 'CallEndedUnexpectedly' \| 'OtherIssues' |

‎articles/communication-services/concepts/voice-video-calling/testmanually.md

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---
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title: Azure Communication Services End of Call Survey overview
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titleSuffix: An Azure Communication Services concept document
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description: Learn about the End of Call Survey.
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author: amagginetti
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ms.author: amagginetti
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manager: mvivion
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services: azure-communication-services
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ms.date: 4/03/2023
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ms.topic: conceptual
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ms.service: azure-communication-services
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ms.subservice: calling
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---
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table 1
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| API Rating Categories | Question Goal |
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| ----------- | ----------- |
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| Overall Call | Responses indicate how a call participant perceived their overall call quality. |
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table 2
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| API Rating Categories | Cutoff Value* | Input Range | Comments |
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| ----------- | ----------- | -------- | -------- |
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| Overall Call | 2 | 1 - 5 | Surveys a calling participant’s overall quality experience on a scale of 1-5 where 1 indicates an imperfect call experience and 5 indicates a perfect call. The cutoff value of 2 means that a customer response of 1 or 2 indicates a less than perfect call experience. |
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table 3
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| Rating Categories | Optional Tags |
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| ----------- | ----------- |
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| Overall Call | `CallCannotJoin` `CallCannotInvite` `HadToRejoin` `CallEndedUnexpectedly` `OtherIssues` |

‎articles/communication-services/concepts/voice-video-calling/testmmd.md

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---
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title: Azure Communication Services End of Call Survey overview
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titleSuffix: An Azure Communication Services concept document
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description: Learn about the End of Call Survey.
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author: amagginetti
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ms.author: amagginetti
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manager: mvivion
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services: azure-communication-services
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ms.date: 4/03/2023
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ms.topic: conceptual
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ms.service: azure-communication-services
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ms.subservice: calling
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---
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‎articles/communication-services/concepts/voice-video-calling/testoriginal.md

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---
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title: Azure Communication Services End of Call Survey overview
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titleSuffix: An Azure Communication Services concept document
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description: Learn about the End of Call Survey.
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author: amagginetti
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ms.author: amagginetti
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manager: mvivion
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services: azure-communication-services
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ms.date: 4/03/2023
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ms.topic: conceptual
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ms.service: azure-communication-services
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ms.subservice: calling
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---
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‎articles/communication-services/concepts/voice-video-calling/testphp.md

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---
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title: Azure Communication Services End of Call Survey overview
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titleSuffix: An Azure Communication Services concept document
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description: Learn about the End of Call Survey.
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author: amagginetti
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ms.author: amagginetti
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manager: mvivion
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services: azure-communication-services
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ms.date: 4/03/2023
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ms.topic: conceptual
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ms.service: azure-communication-services
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ms.subservice: calling
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---
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‎articles/communication-services/concepts/voice-video-calling/teststrict.md

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---
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title: Azure Communication Services End of Call Survey overview
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titleSuffix: An Azure Communication Services concept document
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description: Learn about the End of Call Survey.
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author: amagginetti
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ms.author: amagginetti
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manager: mvivion
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services: azure-communication-services
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ms.date: 4/03/2023
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ms.topic: conceptual
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ms.service: azure-communication-services
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ms.subservice: calling
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---
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