Merge pull request #5 from valindrae/valindrae-patch-edit

Valindrae patch edit

Author: valindrae

articles/communication-services/concepts/voice-video-calling/recognize-action-flow.png

@@ -45,12 +45,12 @@ Dual-tone multifrequency (DTMF) recognition is the process of understanding tone
 
 The recognize action can be used for many reasons, below are a few examples of how developers can use the recognize action in their application.
 
-### Improved user journey/self-service experience (Focus on Virtual Call center agent)
+### Improve user journey with self-service prompts (Focus on Virtual Call center agent)
 
 - **Users can control the call** - By enabling input recognition you allow the caller to navigate your IVR menu and provide information that can be used to resolve their query. 
 - **Gather user information** - By enabling input recognition your application can gather input from the callers. This can be information such as account numbers, credit card information, etc.
 
-### Interruption/Escalation
+### Interrupt audio prompts
 
 **User can exit from an IVR menu and speak to a human agent** - With DTMF interruption your application can allow users to exit interrupt the flow of the IVR menu and be able to chat to a human agent.