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| The current .NET Framework is not supported. The supported versions are 4.5 and later.<br><br>Tool exits with a message. | .NET 4.5 is not installed. Install .NET 4.5 or later on the host computer that runs the Data Box Disk unlock tool. |
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|Could not unlock or verify any volumes. Contact Microsoft Support. <br><br>The tool fails to unlock or verify any locked drive. | The tool could not unlock any of the locked drives with the supplied passkey. Contact Microsoft Support for next steps. |
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| Following volumes are unlocked and verified. <br>Volume drive letters: E:<br>Could not unlock any volumes with the following passkeys: werwerqomnf, qwerwerqwdfda <br><br>The tool unlocks some drives and lists the successful and failed drive letters.| Partially succeeded. Could not unlock some of the drives with the supplied passkey. Contact Microsoft Support for next steps. |
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|Could not find locked volumes. Verify disk received from Microsoft is connected properly and is in locked state. | The tool fails to find any locked drives. Either the drives are already unlocked or not detected. Ensure that the drives are connected and are locked. <br> <br>You may also see this error if you have formatted your disks. If you have formatted your disks, these are now unusable. Contact Microsoft Support for next steps. |
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| The current .NET Framework isn't supported. The supported versions are 4.5 and later.<br><br>Tool exits with a message. | .NET 4.5 isn't installed. Install .NET 4.5 or later on the host computer that runs the Data Box Disk unlock tool. |
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|Couldn't unlock or verify any volumes. Contact Microsoft Support. <br><br>The tool fails to unlock or verify any locked drive. | The tool couldn't unlock any of the locked drives with the supplied passkey. Contact Microsoft Support for next steps. |
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| Following volumes are unlocked and verified. <br>Volume drive letters: E:<br>Couldn't unlock any volumes with the following passkeys: werwerqomnf, qwerwerqwdfda <br><br>The tool unlocks some drives and lists the successful and failed drive letters.| Partially succeeded. Couldn't unlock some of the drives with the supplied passkey. Contact Microsoft Support for next steps. |
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|Couldn't find locked volumes. Verify disk received from Microsoft is connected properly and is in locked state. | The tool fails to find any locked drives. Either the drives are already unlocked or not detected. Ensure that the drives are connected and are locked. <br> <br>You may also see this error if you have formatted your disks. If you have formatted your disks, these are now unusable. Contact Microsoft Support for next steps. |
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| Fatal error: Invalid parameter<br>Parameter name: invalid_arg<br>USAGE:<br>DataBoxDiskUnlock /PassKeys:<passkey_list_separated_by_semicolon><br><br>Example: DataBoxDiskUnlock /PassKeys:passkey1;passkey2;passkey3<br>Example: DataBoxDiskUnlock /SystemCheck<br>Example: DataBoxDiskUnlock /Help<br><br>/PassKeys: Get this passkey from Azure DataBox Disk order. The passkey unlocks your disks.<br>/Help: This option provides help on cmdlet usage and examples.<br>/SystemCheck: This option checks if your system meets the requirements to run the tool.<br><br>Press any key to exit. | Invalid parameter entered. The only allowed parameters are /SystemCheck, /PassKey, and /Help.|
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## Unlock issues for disks when using a Windows client
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This section details some of the top issues faced during deployment of Data Box Disk when using a Windows client for data copy.
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### Issue: Could not unlock drive from BitLocker
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### Issue: Couldn't unlock drive from BitLocker
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**Cause**
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You have used the password in the BitLocker dialog and trying to unlock the disk via the BitLocker unlock drives dialog. This would not work.
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You have used the password in the BitLocker dialog and trying to unlock the disk via the BitLocker unlock drives dialog. This wouldn't work.
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**Resolution**
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To unlock the Data Box Disks, you need to use the Data Box Disk Unlock tool and provide the password from the Azure portal. For more information, go to [Tutorial: Unpack, connect, and unlock Azure Data Box Disk](data-box-disk-deploy-set-up.md#retrieve-your-passkey).
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### Issue: Could not unlock or verify some volumes. Contact Microsoft Support.
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### Issue: Couldn't unlock or verify some volumes. Contact Microsoft Support.
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**Cause**
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You may see the following error in the error log and are not able to unlock or verify some volumes.
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`Exception System.IO.FileNotFoundException: Could not load file or assembly 'Microsoft.Management.Infrastructure, Version=1.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35' or one of its dependencies. The system cannot find the file specified.`
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This indicates that you are likely missing the appropriate version of Windows PowerShell on your Windows client.
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This indicates that you're likely missing the appropriate version of Windows PowerShell on your Windows client.
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**Resolution**
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You can install [Windows PowerShell v 5.0](https://www.microsoft.com/download/details.aspx?id=54616) and retry the operation.
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If you are still not able to unlock the volumes, copy the logs from the folder that has the Data Box Disk Unlock tool and [contact Microsoft Support](data-box-disk-contact-microsoft-support.md).
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If you're still not able to unlock the volumes, copy the logs from the folder that has the Data Box Disk Unlock tool and [contact Microsoft Support](data-box-disk-contact-microsoft-support.md).
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