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fix acrolinx
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articles/azure-monitor/platform/itsmc-resync-servicenow.md

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# How to manually fix ServiceNow sync problems
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Azure Monitor can connect to third party IT service management (ITSM) providers. ServiceNow is one of those providers.
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Azure Monitor can connect to third-party IT Service Management (ITSM) providers. ServiceNow is one of those providers.
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For security reasons, you may need to refresh the authentication token used for your connection with ServiceNow.
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Use the following sync process to reactivate the connection and refresh the token:
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1. Search for the solution in the top search banner and select the solutions
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1. Search for the solution in the top search banner, then select the relevant solutions
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![New connection](media/itsmc-resync-servicenow/solution-search-8bit.png)
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![New connection](media/itsmc-resync-servicenow/itsm-connector-8bit.png)
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1. Select each connector from the list
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1. Click the Connector name in order configure it
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1. If you notice that the connectors are not in use anymore please delete them
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1. Select each connector from the list.
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1. Click the Connector name in order to configure it
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1. Delete any connectors no longer in use
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1. Update the fields according to the definitions here https://docs.microsoft.com/azure/azure-monitor/platform/itsmc-connections (according to your partner type)
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1. Update the fields according to [these definitions](https://docs.microsoft.com/azure/azure-monitor/platform/itsmc-connections) based on your partner type
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1. Click on sync
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![New connection](media/itsmc-resync-servicenow/save-8bit.png)
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f. Please review the notifications in order to see if this was finished with success
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f. Review the notifications to see if the process finished with success
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# Next Steps
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Learn more about [IT Service Management Connections](itsmc-connections.md)

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