Merge pull request #237385 from yuwzho/yuwzho-mp-troubleshooting

Add troubleshooting part for marketplace

Author: prmerger-automator[bot]

articles/spring-apps/how-to-enterprise-marketplace-offer.md

@@ -41,7 +41,7 @@ The pricing for Azure Spring Apps Enterprise plan is composed of the following t
 
 For more information about pricing, see [Azure Spring Apps pricing](https://azure.microsoft.com/pricing/details/spring-apps/).
 
-To provide the best customer experience to manage the Tanzu component license purchasing and metering, VMware creates an [Azure Spring Apps Enterprise](https://aka.ms/ascmpoffer) offer in Azure Marketplace. This offer represents a Tanzu component license that is automatically purchased on behalf of customers during the creation of an Azure Spring Apps Enterprise plan instance.
+To provide the best customer experience to manage the Tanzu component license purchasing and metering, VMware creates an [Azure Spring Apps Enterprise](https://aka.ms/ascmpoffer) offer in Azure Marketplace. This offer represents a Tanzu component license that's automatically purchased on behalf of customers during the creation of an Azure Spring Apps Enterprise plan instance.
 
 Under this implicit Azure Marketplace third-party offer purchase from VMware, your personal data and application vCPU usage data is shared with VMware. You agree to this data sharing when you agree to the marketplace terms upon creating the service instance.
 
@@ -144,6 +144,65 @@ The following table lists each supported geographic location and its [ISO 3166
 | United Kingdom       | GB  |
 | United States        | US  |
 
+## Troubleshoot errors
+
+The following list shows the errors you might encounter when you create an Azure Spring Apps Enterprise plan instance, and the actions to take to resolve the errors:
+
+- `Failed to purchase on Azure Marketplace because the Microsoft.SaaS RP is not registered on the Azure subscription.`
+
+  Register your Azure subscription with the `Microsoft.SaaS` resource provider. For more information, see the [Register resource provider](../azure-resource-manager/management/resource-providers-and-types.md#register-resource-provider) section of [Azure resource providers and types](../azure-resource-manager/management/resource-providers-and-types.md).
+
+- `Failed to load catalog product vmware-inc.azure-spring-cloud-vmware-tanzu-2 in the Azure subscription market.`
+
+  The billing account for your subscription doesn't contain a valid billing address in the scope of the supported geographic locations. Use the following steps to fix this problem:
+
+  1. Find the billing address of the billing account for your subscription by following the steps in the [Check the type of your account](../cost-management-billing/manage/view-all-accounts.md#check-the-type-of-your-account) section of [Billing accounts and scopes in the Azure portal](../cost-management-billing/manage/view-all-accounts.md). If you can't view or manage billing accounts, you probably don't have permission to access them. Ask your billing account administrator for help.
+
+  1. Determine whether the billing address is in the scope of the [supported geographic locations](#supported-geographic-locations-of-billing-account). If it isn't, try one of the following approaches:
+
+     - If possible, use another billing account with a supported billing address and then try again.
+
+     - If you want to use the current subscription, raise a support ticket with us with the subject "Unsupported market in billing address when creating Azure Spring Apps enterprise".
+
+- `Failed to purchase on Azure Marketplace due to signature verification on Marketplace legal agreement.`
+
+  You haven't accepted the marketplace legal terms and privacy statements while provisioning the tier. Use the following command to accept the terms:
+
+  ```azurecli
+  az term accept \
+      --publisher vmware-inc \
+      --product azure-spring-cloud-vmware-tanzu-2 \
+      --plan asa-ent-hr-mtr
+  ```
+
+- `Purchase has failed because we couldn't find a valid credit card nor a payment method associated with your Azure subscription.`
+
+  Your Azure subscription doesn't have an associated payment method. Azure credits or free MSDN subscriptions aren't supported. For more information, see the [Purchasing requirements](/marketplace/azure-marketplace-overview#purchasing-requirements) section of [What is Azure Marketplace?](/marketplace/azure-marketplace-overview)
+
+- `Plan can not be purchased on a free subscription.`
+
+  Your Azure subscription doesn't have an associated payment method. Azure credits or free MSDN subscriptions aren't supported. For more information, see the [Purchasing requirements](/marketplace/azure-marketplace-overview#purchasing-requirements) section of [What is Azure Marketplace?](/marketplace/azure-marketplace-overview)
+
+- `Your Azure subscription which is associated with a deleted organization. The billing account is not valid to purchase the SaaS.`
+
+  Your Azure subscription doesn't have an associated payment method. Azure credits or free MSDN subscriptions aren't supported. For more information, see the [Purchasing requirements](/marketplace/azure-marketplace-overview#purchasing-requirements) section of [What is Azure Marketplace?](/marketplace/azure-marketplace-overview)
+
+- `Failed to check if marketplace is enabled for your Azure subscription.`
+
+  Your organization doesn't allow Azure Marketplace purchases. To allow the purchase, see the [Enabling Azure Marketplace purchases](../cost-management-billing/manage/ea-azure-marketplace.md#enabling-azure-marketplace-purchases) section of [Azure Marketplace](../cost-management-billing/manage/ea-azure-marketplace.md).
+
+- `Purchase for Azure product azure-spring-cloud-vmware-tanzu-2 and plan Azure Spring Apps Enterprise (Public) is not allowed.`
+
+  Your organization doesn't allow Azure Marketplace purchases. To allow the purchase, see the [Enabling Azure Marketplace purchases](../cost-management-billing/manage/ea-azure-marketplace.md#enabling-azure-marketplace-purchases) section of [Azure Marketplace](../cost-management-billing/manage/ea-azure-marketplace.md).
+
+- `Failed to process eligibility check with error Plan 'Azure Spring Apps Enterprise (Public)' of offer 'Azure Spring Apps Enterprise' by publisher 'VMware Inc.' is not available to you for purchase due to private marketplace settings made by your tenant's IT admin.`
+
+  Your organization doesn't allow Azure Marketplace purchases or acquisition of any Azure Marketplace software application. To allow the purchase, see the [Enabling Azure Marketplace purchases](../cost-management-billing/manage/ea-azure-marketplace.md#enabling-azure-marketplace-purchases) section of [Azure Marketplace](../cost-management-billing/manage/ea-azure-marketplace.md) and the [Purchase policy management](/marketplace/azure-purchasing-invoicing#purchase-policy-management) section of [Azure Marketplace purchasing](/marketplace/azure-purchasing-invoicing).
+
+- `This offer 'vmware-inc.azure-spring-cloud-vmware-tanzu-2' is not available for purchasing by subscriptions belonging to Microsoft Azure Cloud Solution Providers.`
+
+  There's currently no support for Azure Cloud Solution Providers to purchase Azure Spring Apps Enterprise yet. We're working on enabling this support.
+
 ## Next steps
 
 - [Launch your first app](./quickstart.md)