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Copy file name to clipboardExpand all lines: articles/databox/data-box-disk-deploy-picked-up.md
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@@ -46,9 +46,13 @@ Before you begin, make sure you've completed the [Tutorial: Copy data to Azure D
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- We recommend that you pack disks using a well-secured bubbled wrap.
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- Make sure the fit is snug to reduce any movements within the box.
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The next steps are determined by where you are returning the device. The instructions are different for US/Canada, European Union (EU), Australia, or countries/regions in Asia.
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The next steps are determined by where you are returning the device. In many countries/regions, you can use [Microsoft managed shipping](#microsoft-managed-shipping)or [self-managed shipping](#self-managed-shipping).
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### [US or Canada](#tab/in-us-or-canada)
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### Microsoft managed shipping
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Follow the guidelines for the region you're shipping from if you're using Microsoft managed shipping.
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### [US & Canada](#tab/in-us-canada)
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Take the following steps if returning the device in US or Canada.
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- If the tracking number isn't quoted, UPS will require you to pay an additional charge during pickup.
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- Instead of scheduling the pickup, you can also drop off the Data Box Disk at the nearest drop-off location.
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### [Europe or UK](#tab/in-europe-or-uk)
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### [EU & UK](#tab/in-europe-uk)
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Take the following steps if returning the device in Europe or the UK.
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3. Hand over to the courier.
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### [South Africa](#tab/in-sa)
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Take the following steps if returning the device in South Africa.
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1. Attach the provided shipping label on the box. This label contains the tracking number. If the shipping label is missing, you can download a new one from **Overview > Download shipping label**.
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2. Seal the shipping box and ensure that the return shipping label is visible.
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3. Request a return code from Azure Data Box Operations. A return code is required for delivering the package back to the datacenter. Send email to [[email protected]](mailto:[email protected]). Note this code on the shipping label next to the return address so it is clearly visible.
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4. Book a pickup with DHL using one of the following methods:
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* Book a pickup online by going to [DHL Express South Africa, **Schedule a Pickup**](https://mydhl.express.dhl/za/en/schedule-pickup.html#/schedule-pickup#label-reference).
* Or drop off the package at the nearest DHL service point.
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5. If you come across any issues, email [[email protected]](mailto:[email protected]) with details of the issue(s), and put the waybill number in the Subject: line. You can also call +27(0)119213902.
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### [China](#tab/in-china)
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Take the following steps if returning the device in China.
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Take the following steps if returning the device in South Africa.
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1. Attach the provided shipping label on the box. This label contains the tracking number. If the shipping label is missing, you can download a new one from **Overview > Download shipping label**.
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2. Seal the shipping box and ensure that the return shipping label is visible.
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3. Request a return code from Azure Data Box Operations. A return code is required for delivering the package back to the datacenter. Send email to [[email protected]](mailto:[email protected]). Note this code on the shipping label next to the return address so it is clearly visible.
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4. Book a pickup with DHL using one of the following methods:
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* Book a pickup online by going to [DHL Express South Africa, **Schedule a Pickup**](https://mydhl.express.dhl/za/en/schedule-pickup.html#/schedule-pickup#label-reference).
* Or drop off the package at the nearest DHL service point.
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5. If you come across any issues, email [[email protected]](mailto:[email protected]) with details of the issue(s), and put the waybill number in the Subject: line. You can also call +27(0)119213902.
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### Self-managed shipping
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If you are using Data Box Disk in US Government, Japan, Singapore, Korea, United Kingdom, West Europe, Australia, South Africa, India, or Brazil, and have selected the self-managed shipping option during order creation, follow these instructions.
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