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articles/communication-services/how-tos/router-sdk/accept-decline-offer.md

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This guide lays out the steps you need to take to observe a Job Router offer. It also outlines how to accept or decline job offers.
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[!INCLUDE [Private Preview Disclaimer](../../includes/private-preview-include-section.md)]
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## Prerequisites
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- An Azure account with an active subscription. [Create an Azure account for free](https://azure.microsoft.com/free/?WT.mc_id=A261C142F).

articles/communication-services/how-tos/router-sdk/azure-function.md

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# Azure function rule engine
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[!INCLUDE [Private Preview Disclaimer](../../includes/private-preview-include-section.md)]
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As part of the customer extensibility model, Azure Communication Services Job Router supports an Azure Function based rule engine. It gives you the ability to bring your own Azure function. With Azure Functions, you can incorporate custom and complex logic into the process of routing.
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## Creating an Azure function

articles/communication-services/how-tos/router-sdk/customize-worker-scoring.md

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# How to customize how workers are ranked for the best worker distribution mode
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[!INCLUDE [Private Preview Disclaimer](../../includes/private-preview-include-section.md)]
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The `best-worker` distribution mode selects the workers that are best able to handle the job first. The logic to rank Workers can be customized, with an expression or Azure function to compare two workers. The following example shows how to customize this logic with your own Azure Function.
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## Scenario: Custom scoring rule in best worker distribution mode

articles/communication-services/how-tos/router-sdk/escalate-job.md

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This guide shows you how to escalate a Job in a Queue by using an Exception Policy.
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[!INCLUDE [Private Preview Disclaimer](../../includes/private-preview-include-section.md)]
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## Prerequisites
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- An Azure account with an active subscription. [Create an account for free](https://azure.microsoft.com/free/?WT.mc_id=A261C142F).

articles/communication-services/how-tos/router-sdk/job-classification.md

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Learn to use a classification policy in Job Router to dynamically resolve the queue and priority while also attaching worker selectors to a Job.
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[!INCLUDE [Private Preview Disclaimer](../../includes/private-preview-include-section.md)]
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## Prerequisites
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- An Azure account with an active subscription. [Create an account for free](https://azure.microsoft.com/free/?WT.mc_id=A261C142F).

articles/communication-services/how-tos/router-sdk/manage-queue.md

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This guide outlines the steps to create and manage a Job Router queue.
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[!INCLUDE [Private Preview Disclaimer](../../includes/private-preview-include-section.md)]
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## Prerequisites
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- An Azure account with an active subscription. [Create an account for free](https://azure.microsoft.com/free/?WT.mc_id=A261C142F).

articles/communication-services/how-tos/router-sdk/preferred-worker.md

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In the context of a call center, customers might be assigned an account manager or have a relationship with a specific worker. As such, You'd want to route a specific job to a specific worker if possible.
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[!INCLUDE [Private Preview Disclaimer](../../includes/private-preview-include-section.md)]
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## Prerequisites
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- An Azure account with an active subscription. [Create an account for free](https://azure.microsoft.com/free/?WT.mc_id=A261C142F).

articles/communication-services/how-tos/router-sdk/subscribe-events.md

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For more details on Event Grid, see the [Event Grid documentation][event-grid-overview].
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[!INCLUDE [Private Preview Disclaimer](../../includes/private-preview-include-section.md)]
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## Prerequisites
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- An Azure account with an active subscription. [Create an account for free](https://azure.microsoft.com/free/?WT.mc_id=A261C142F).

articles/communication-services/quickstarts/router/get-started-router.md

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## Submit a job
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Now, we can submit a job directly to that queue, with a worker selector the requires the worker to have the label `Some-Skill` greater than 10.
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Now, we can submit a job directly to that queue, with a worker selector that requires the worker to have the label `Some-Skill` greater than 10.
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```csharp
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var job = await routerClient.CreateJobAsync(
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## Create a worker
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Now, we create a worker to receive work from that queue, with a label of `Some-Skill` equal to 11 and capacity on `my-channel`. Inorder for the worker to receive offers make sure that the property **AvailableForOffers** is set to **true**.
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Now, we create a worker to receive work from that queue, with a label of `Some-Skill` equal to 11 and capacity on `my-channel`. In order for the worker to receive offers make sure that the property **AvailableForOffers** is set to **true**.
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```csharp
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var worker = await routerClient.CreateWorkerAsync(
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### Offer
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We should get a [RouterWorkerOfferIssued][offer_issued_event] from our [EventGrid subscription][subscribe_events].
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We should get a [RouterWorkerOfferIssued][offer_issued_event] from our [Event Grid subscription][subscribe_events].
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However, we could also wait a few seconds and then query the worker directly against the JobRouter API to see if an offer was issued to it.
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```csharp

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