Update concept article to troubleshooting & ToC

Author: ntrogh

articles/lab-services/TOC.yml

@@ -56,8 +56,6 @@
     href: classroom-labs-concepts.md    
   - name: Labs architecture fundamentals
     href: classroom-labs-fundamentals.md
-  - name: Strategies for troubleshooting lab VMs
-    href: concept-approaches-troubleshoot-lab-vm.md
   - name: Capacity limits
     href: capacity-limits.md  
   - name: Cost management for labs
@@ -291,6 +289,10 @@
       href: how-to-setup-lab-gpu-1.md
     - name: Az.LabServices PowerShell module for lab accounts
       href: reference-powershell-module.md     
+- name: Troubleshoot & debug
+  items:
+  - name: Troubleshoot lab VM Access
+    href: troubleshoot-access-lab-vm.md
 - name: Reference
   items:
   - name: .NET

articles/lab-services/how-to-reset-and-redeploy-vm.md

@@ -14,7 +14,7 @@ ms.date: 12/06/2022
 
 On rare occasions, you may have problems connecting to a VM in one of your labs. In this article, you learn how to redeploy or reset a lab VM in Azure Lab Services. You can use these troubleshooting steps to resolve connectivity issues for your assigned labs, without support from an educator or admin.
 
-Learn more about [strategies for troubleshooting lab VMs](./concept-approaches-troubleshoot-lab-vm.md).
+Learn more about [strategies for troubleshooting lab VMs](./troubleshoot-access-lab-vm.md).
 
 ## Reset VMs
 
@@ -25,7 +25,7 @@ You can reset a lab VM that is assigned to you. If you have the Lab Assistant, L
 You can also reset a lab VM by using the [REST api](/rest/api/labservices/virtual-machines/reimage), [PowerShell](/powershell/module/az.labservices/update-azlabservicesvmreimage), or the [.NET SDK](/dotnet/api/azure.resourcemanager.labservices.labvirtualmachineresource.reimage).
 
 > [!WARNING]
-> After you reset a lab VM, all the data that you saved on the OS disk (usually the C: drive on Windows), and the temporary disk (usually the D: drive on Windows), is lost. Learn how you can [store the user data outside the lab VM](./concept-approaches-troubleshoot-lab-vm.md#store-user-data-outside-the-lab-vm).
+> After you reset a lab VM, all the data that you saved on the OS disk (usually the C: drive on Windows), and the temporary disk (usually the D: drive on Windows), is lost. Learn how you can [store the user data outside the lab VM](./troubleshoot-access-lab-vm.md#store-user-data-outside-the-lab-vm).
 
 To reset a lab VM in the Azure Lab Services website that's assigned to you:
 

articles/lab-services/concept-approaches-troubleshoot-lab-vm.md renamed to articles/lab-services/troubleshoot-access-lab-vm.md

@@ -10,13 +10,18 @@ ms.topic: troubleshooting
 ms.date: 12/05/2022
 ---
 
-# Approaches for troubleshooting lab VMs in Azure Lab Services
+# Troubleshoot accessing lab VMs in Azure Lab Services
 
 In this article, you learn about the different approaches for troubleshooting lab VMs. Understand how each approach affects your lab environment and user data on the lab VM. There can be different reasons why you're unable to connect to a lab VM in Azure Lab Services, or why you're stuck to complete a course. For example, the underlying VM is experiencing issues, your organization's firewall settings have changed, or a software change in the lab VM operating system.
 
-## Lab VM troubleshooting workflow
+## Symptoms
 
-Use the following process for troubleshooting issues with a lab VM in Azure Lab Services:
+To use and access a lab VM, you connect to it by using Remote Desktop (RDP) or Secure Shell (SSH). You may experience difficulties to access your lab VM:
+
+- You're unable to connect to the lab VM from your computer by using RDP or SSH. There might be a problem with the underlying VM, or a network or firewall configuration might prevent you from connecting.
+- After connecting to the lab VM, the VM is not working correctly. 
+
+## Troubleshooting steps
 
 1. If you're not able to connect to the lab VM with Remote Desktop (RDP) or Secure Shell (SSH):
 
@@ -72,6 +77,10 @@ As students use a lab VM to advance through a course, they might get stuck at sp
 
 Learn how to [set up a new lab](./tutorial-setup-lab.md#create-a-lab) and how to [create and manage templates](./how-to-create-manage-template.md).
 
+## Contact us for help
+
+If you have questions or need help, [create a support request](https://ms.portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/overview?DMC=troubleshoot), or ask [Azure community support](/answers/topics/azure-labservices.html).
+
 ## Next steps
 
 - As a student, learn how to [reset or deploy lab VMs](./how-to-reset-and-redeploy-vm.md).