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articles/communication-services/tutorials/includes/end-of-call-survey-ios.md

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@@ -21,11 +21,11 @@ The End of Call Survey feature should be used after the call ends. Users can rat
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The following code snips show an example of one-to-one call. After the end of the call, your application can show a survey UI and once the user chooses a rating, your application should call the feature API to submit the survey with the user choices.
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We encourage you to use the default rating scale, which is the 5 star rating (between 1-5). However, you can submit a survey with custom rating scale.
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We encourage you to use the default rating scale, which is the five star rating (between 1-5). However, you can submit a survey with custom rating scale.
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### Start a survey
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You create a `CallSurvey` object by starting a survey. This records a survey intent. In case this particular `CallSurvey` object is not submitted afterwards, it means that the survey was skipped or ignored by the end customer.
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You create a `CallSurvey` object by starting a survey. This records a survey intent. In case this particular `CallSurvey` object isn't submitted afterwards, it means that the survey was skipped or ignored by the end customer.
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```swift
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var surveyCallFeature = self.call.feature(Features.survey)
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The submitSurvey API can return an error in the following scenarios:
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- At least overall survey rating is required.
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- Overall survey rating is required.
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- `CallSurveyRatingScale` bounds must be within 0 and 100. LowerBound should be less than UpperBound. LowScoreThreshold should be within bounds.
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- Any of the score must respect the bounds defined by the `CallSurveyRatingScale`. All values in the `CallSurveyRatingScale` object are inclusive. Using the default scale, the score value should be between 1 and 5.
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- Any of the scores must respect the bounds defined by the `CallSurveyRatingScale`. All values in the `CallSurveyRatingScale` object are inclusive. Using the default scale, the score value should be between 1 and 5.
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- Survey can't be submitted because of network/service error.
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| Tag | Description |
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| ----------- | ----------- |
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| `CannotJoin` | Customer was not able to join a call |
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| `CannotInvite` | Customer was not able to add a new participant on call |
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| `CannotJoin` | Customer wasn't able to join a call |
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| `CannotInvite` | Customer wasn't able to add a new participant on call |
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| `HadToRejoin` | Customer left and joined again the call as a workaround for an issue |
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| `CallEndedUnexpectedly` | Customer's call ended with no apparent reason |
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| `OtherIssues` | Issue that is not described by the previous values |
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| `OtherIssues` | Issue that isn't described by the previous values |
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### Audio Issues
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### Audio issues
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| Tag | Description |
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| ----------- | ----------- |
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| `AudioStoppedUnexpectedly` | Audio stopped with no clear reason (e.g. no one is muted)|
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| `DistortedSpeech` | A participant's voice is distorted, different from their expected voice |
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| `AudioInterruption` | Customer experiences audio interruptions, voice cuts, etc.|
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| `OtherIssues` | Issue that is not described by the previous values |
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| `OtherIssues` | Issue that isn't described by the previous values |
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### Video Issues
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### Video issues
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| Tag | Description |
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| ----------- | ----------- |
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| `Freezes` | Video Freezes|
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| `StoppedUnexpectedly` | Screen Share stops with no clear reason (e.g camera is on and video calling is on) |
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| `DarkVideoReceived` | Video is being sent but participant sees only a dark box (or another single color) |
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| `AudioVideoOutOfSync` | Video and Audio does not seem to be in sync|
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| `OtherIssues` |Issue that is not described by the previous values |
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| `AudioVideoOutOfSync` | Video and Audio do not seem to be in sync|
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| `OtherIssues` |Issue that isn't described by the previous values |
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### Screenshare Issues
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### Screen share issues
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| Tag | Description |
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| ----------- | ----------- |
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| `NoContentLocal` | Customer doesn't receive screen share from a participant that is sharing |
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| `NoContentRemote` | Customer is sharing screen, but other participant(s) are unable to see it not |
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| `NoContentRemote` | Customer is sharing screen, but other one or more participants are unable to see it |
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| `CannotPresent` | Unable to start screen share|
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| `LowQuality` | Low quality on screen share video, e.g unable to read |
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| `Freezes` | Screen Share freezes during presentation |
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| `StoppedUnexpectedly` | Screen Share stops with no clear reason (e.g screen share was not stopped by customer) |
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| `LargeDelay` |Perceived delay between what is being shown and what is seen |
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| `OtherIssues` |Issue that is not described by the previous values|
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| `OtherIssues` |Issue that isn't described by the previous values|
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### Customization options
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about their audio, video, and screen share experience. You can also
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customize input ranges to suit your needs. The default input range is 1
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to 5 for Overall Call, Audio, Video, and
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Screenshare. However, each API value can be customized from a minimum of
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Screen share. However, each API value can be customized from a minimum of
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0 to maximum of 100.
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> [!NOTE]
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In addition to using the End of Call Survey API, you can create your own survey questions and incorporate them with the End of Call Survey results.
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However, the result payload of `SubmitSurvey` operation provides data that you can use to correlate ACS Survey data with your own custom data and storage. `CallSurveyResult` class have the `SurveyId` field that denotes a unique identifier for the survey and `CallId` denotes an identifier for the call where the survey was generated. Saving these identifiers along with your customized data will allow data to be associated uniquely.
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However, the result payload of `SubmitSurvey` operation provides data that you can use to correlate ACS Survey data with your own custom data and storage. `CallSurveyResult` class have the `SurveyId` field that denotes a unique identifier for the survey and `CallId` denotes an identifier for the call where the survey was generated. Saving these identifiers along with your customized data allows data to be associated uniquely.
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