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Update sms-number-types.md
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articles/communication-services/concepts/sms/sms-number-types.md

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@@ -28,6 +28,7 @@ Azure Communication Services provides the following phone number types:
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- **10DLC (10 Digit Long Code)**
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- **Short Codes**
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- **Alphanumeric Sender IDs**
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- **Mobile Numbers**
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- Opt-Out Management: Businesses must handle opt-out requests (e.g., STOP) to comply with US regulations.
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- **Purchase eligibility**: Check subscription and location eligibility [here](../numbers/sub-eligibility-number-capability.md).
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### Mobile Numbers
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- **Availability:** Australia, Belgium, Denmark, Finland, Ireland, Latvia, Netherlands, Poland, Sweden, United Kingdom
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- **Status:** Public Preview
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- **Description:** Mobile numbers are standard phone numbers that can be used for business SMS communication. These numbers allow businesses to send and receive SMS messages, making them ideal for customer interaction.
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- **Format:** +XX XXXX XXXXX
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- **Use Cases:**
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- Two-Way Customer Communication: Businesses can engage in SMS conversations with customers.
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- Appointment Reminders & Notifications: Used for reminders, confirmations, and alerts.
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- Local Presence: Helps businesses establish a local identity in supported countries.
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- **Regulations:**
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- Mobile numbers may have specific registration or verification requirements depending on the country.
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- Businesses must handle opt-out requests as per regional compliance standards.
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- **Purchase eligibility:** Check subscription and location eligibility [here](../numbers/sub-eligibility-number-capability.md).
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### Short Codes
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- **Availability**: United States, United Kingdom, and Canada
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## Choosing the right number type for your business
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| **Factor** | **Toll-Free Number** | **10DLC** (10-Digit Long Code) | **Short Code** | **Alphanumeric Sender ID** |
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| **Factor** | **Toll-Free Number** | **10DLC** (10-Digit Long Code) | **Short Code** | **Alphanumeric Sender ID** | Mobile Numbers |
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|------------------------------|-------------------------------------|-------------------------------------|------------------------------------|----------------------------------------------|
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| **Geographic Target** | United States, Canada | United States | United States, United Kingdom, Canada | Austria, Denmark, Estonia, France, Germany, Ireland, Latvia, Lithuania, Netherlands, Poland, Portugal, Spain, Sweden, Switzerland, Australia, Czech Republic, Finland, Italy, Norway, Slovakia, Slovenia, United Kingdom |
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| **Message Volume** | Low to moderate | Moderate | High | Moderate (for one-way notifications) |
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| **Two-Way Communication** | Supported | Supported | Supported | Not Supported (one-way only) |
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| **Brand Visibility** | Low | Moderate (localized presence) | High | High (direct brand recognition) |
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| **Use Case Examples** | Customer support, notifications | Local business communications, marketing & promotions | High-volume campaigns, 2FA | Brand visibility, one-way notifications |
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| **Compliance Requirements** | SMS verification, opt-out support | Campaign registration, opt-out support | Carrier approval, opt-in proof | Varies by country (e.g., France restricts marketing messages) |
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| **Format** | 1-800-XXX-XXXX | XXX-XXX-XXXX | 5-6 digits | Up to 11 characters (letters/numbers) |
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| **Example** | 1-800-555-1234 | 212-555-6789 | 12345 | MYBRAND123 |
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| **Geographic Target** | United States, Canada | United States | United States, United Kingdom, Canada | Austria, Denmark, Estonia, France, Germany, Ireland, Latvia, Lithuania, Netherlands, Poland, Portugal, Spain, Sweden, Switzerland, Australia, Czech Republic, Finland, Italy, Norway, Slovakia, Slovenia, United Kingdom | Australia, Belgium, Denmark, Finland, Ireland, Latvia, Netherlands, Poland, Sweden, United Kingdom |
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| **Message Volume** | Low to moderate | Moderate | High | Moderate (for one-way notifications) | Moderate |
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| **Two-Way Communication** | Supported | Supported | Supported | Not Supported (one-way only) | Supported |
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| **Brand Visibility** | Low | Moderate (localized presence) | High | High (direct brand recognition) | Moderate |
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| **Use Case Examples** | Customer support, notifications | Local business communications, marketing & promotions | High-volume campaigns, 2FA | Brand visibility, one-way notifications | Customer engagement, notifications |
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| **Compliance Requirements** | SMS verification, opt-out support | Campaign registration, opt-out support | Carrier approval, opt-in proof | Varies by country (e.g., France restricts marketing messages) | Varies by country |
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| **Format** | 1-800-XXX-XXXX | XXX-XXX-XXXX | 5-6 digits | Up to 11 characters (letters/numbers) | +XX XXXX XXXXX |
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| **Example** | 1-800-555-1234 | 212-555-6789 | 12345 | MYBRAND123 | +44 7123 456789 |
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To send messages across multiple countries, customers must request different numbers based on the number types supported in each destination.
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