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When troubleshooting happens for voice or video calls, you may be asked to provide a **CallID**; this ID is used to identify Communication Services calls.
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This CallID can be retrieved via the action bar on the bottom of the call screen; you'll see an ellipsis button; once the user performs the tap action an option of ***"Share diagnostics info"***; the user will have the capability to share **the diagnostics info** that will be required to track any issues by the support team.
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