Merge pull request #263914 from Prakulka/master

Updated toll-free verification FAQ

Author: prmerger-automator[bot]

articles/communication-services/concepts/sms/sms-faq.md

@@ -119,7 +119,7 @@ Alphanumeric sender ID replacement with a number may occur when a certain wirele
 ## Toll-Free Verification
 
 > [!IMPORTANT]
-> Effective **November 8, 2023**, unverified toll-free numbers sending messages to US phone numbers will have its traffic **blocked**. At this time, there is no change to limits on sending from pending TFNs. To unblock the traffic, a verification application needs to be submitted and be in [pending or verified status](#what-do-the-different-application-statuses-verified-pending-and-unverified-mean).
+> Effective **November 8, 2023**, unverified toll-free numbers sending messages to US phone numbers will have its traffic **blocked**. At this time, there is no change to limits on sending from pending TFNs. To unblock the traffic, a verification application needs to be submitted and be in [verified status](#what-do-the-different-application-statuses-verified-and-unverified-mean).
 
 > [!IMPORTANT]
 > Effective **January 31, 2024**, only fully verified toll-free numbers will be able to send traffic. Unverified toll-free numbers sending messages to US and CA phone numbers will have its traffic **blocked**. 
@@ -132,38 +132,34 @@ This verification is **required** for best SMS delivery experience.
 ### What happens if I don't verify my toll-free numbers?
 
 #### SMS to US phone numbers
-Effective April 1, 2023, the industry’s toll-free aggregator is implementing new limits to messaging traffic for pending toll-free numbers.
+Effective January 31, 2024, the industry’s toll-free aggregator is mandating toll-free verification and will only allow verified numbers to send SMS messages.
 
 New limits are as follows:
 
-|Limit type  |Verification Status|Current limit| Limit effective November 8, 2023 |
+|Limit type  |Verification Status|Current limit| Limit effective January 31, 2024 |
 |------------|-------------------|-------------|-------------------------------|
 |Daily limit |Unverified         | 500       |Blocked|
 |Weekly limit| Unverified| 1,000| Blocked|
 |Monthly Limit| Unverified| 2,000| Blocked|
-|Daily limit| Pending Verification| No Limit| 2,000|
-|Weekly limit| Pending Verification| No Limit| 6,000|
-|Monthly Limit| Pending Verification| 500,000| 10,000|
+|Daily limit| Pending Verification| 2,000| Blocked|
+|Weekly limit| Pending Verification| 6,000| Blocked|
+|Monthly Limit| Pending Verification| 10,000| Blocked|
 |Daily limit| Verified | No Limit| No Limit|
 |Weekly limit| Verified| No Limit| No Limit|
 |Monthly Limit| Verified| No Limit| No Limit|
 
 
 > [!IMPORTANT]
 > Unverified SMS traffic that exceeds the daily limit or is filtered for spam will have a [4010 error code](../troubleshooting-info.md#sms-error-codes)  returned for both scenarios.
-> 
-> The unverified volume daily cap is a daily maximum limit (not a guaranteed daily minimum), so unverified traffic can still experience message filtering even when it’s well below the daily limits.
 
 #### SMS to Canadian phone numbers
-Effective **October 1, 2022**, unverified toll-free numbers sending messages to Canadian destinations will have its traffic **blocked**. To unblock the traffic, a verification application needs to be submitted and in [pending or verified status](#what-do-the-different-application-statuses-verified-pending-and-unverified-mean).
+Effective **October 1, 2022**, unverified toll-free numbers sending messages to Canadian destinations will have its traffic **blocked**. To unblock the traffic, a verification application needs to be submitted and in [verified status](#what-do-the-different-application-statuses-verified-and-unverified-mean).
 
-### What do the different application statuses (verified, pending and unverified) mean? 
+### What do the different application statuses (verified and unverified) mean? 
 - **Verified:** Verified numbers have gone through the toll-free verification process and have been approved. Their traffic is subjected to limited filters. If traffic does trigger any filters, that specific content is blocked but the number is not automatically blocked.
-- **Pending**: Numbers in a submitted application get into pending state 2-3 days after application is submitted. Numbers in pending state have an associated toll-free verification form being reviewed by the toll-free messaging aggregator. They can send at a lower throughput than verified numbers, but higher than unverified numbers. Blocking can be applied to individual content, URLs, or there can be an automatic block of all traffic from the number. These numbers remain in this pending state until a decision has been made on verification status.
-- **Unverified:** Unverified numbers have either 1) not submitted a verification application or 2) have had their application denied. These numbers are subject to the highest amount of filtering, and numbers in this state automatically get shut off if any spam or unwanted traffic is detected.
+- **Unverified:** Unverified numbers have either 1) not submitted a verification application, 2) have submitted the verification application and are waiting for a decision, or 3) have had their application denied. These numbers will not be able to send any SMS traffic.
 
 ### What happens after I submit the toll-free verification form?
-:::image type="content" source="./media/tf-status-blue.png" alt-text="A picture of the toll-free application timeline and the different application statuses." lightbox="./media/tf-status-blue.png":::
 
 After submission of the form, we will coordinate with our downstream peer to get the application verified by the toll-free messaging aggregator. While we are reviewing your application, we may reach out to you for more information.
 - From Application Submitted to Pending = **1-5 business days** 
@@ -177,7 +173,7 @@ Updates for changes and the status of your applications will be communicated via
 To submit a toll-free verification application, navigate to Azure Communication Service resource that your toll-free number is associated with in Azure portal and navigate to the Phone numbers blade. Select on the Toll-Free verification application link displayed as "Submit Application" in the infobox at the top of the phone numbers blade. Complete the form.
 
 ### What is considered a high quality toll-free verification application? 
-The higher the quality of the application the higher chances your application enters [pending state](#what-do-the-different-application-statuses-verified-pending-and-unverified-mean) faster.  
+The higher the quality of the application the higher chances your application enters [verified state](#what-do-the-different-application-statuses-verified-and-unverified-mean) faster.  
 
 Pointers to ensure you are submitting a high quality application:
 - Phone number(s) listed is/are Toll-free number(s)