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articles/backup/backup-azure-mars-troubleshoot.md

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@@ -124,7 +124,7 @@ We recommend that you check the following before you start troubleshooting Micro
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| Error | Possible causes | Recommended actions |
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|---------|---------|---------|
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| <br />Error 34506. The encryption passphrase stored on this computer is not correctly configured. | <li> The scratch folder is located on a volume that doesn't have enough space. <li> The scratch folder has been incorrectly moved. <li> The OnlineBackup.KEK file is missing. | <li>Upgrade to the [latest version](https://aka.ms/azurebackup_agent) of the MARS Agent.<li>Move the scratch folder or cache location to a volume with free space that's between 5% and 10% of the total size of the backup data. To correctly move the cache location, refer to the steps in [Common questions about backing up files and folders](./backup-azure-file-folder-backup-faq.yml).<li> Ensure that the OnlineBackup.KEK file is present. <br>*The default location for the scratch folder or the cache path is C:\Program Files\Microsoft Azure Recovery Services Agent\Scratch*. <li> If you've recently moved your scratch folder, ensure that the path of your scratch folder location matches the values of the registry key entries shown below: <br><br> **Registry path**: `HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Azure Backup\Config` <br> **Registry Key**: ScratchLocation <br> **Value**: *New cache folder location* <br><br>**Registry path**: `HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Azure Backup\Config\CloudBackupProvider` <br> **Registry Key**: ScratchLocation <br> **Value**: *New cache folder location* |
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| Error 34506. The encryption passphrase stored on this computer is not correctly configured. | - The scratch folder is located on a volume that doesn't have enough space. <br><br> - The scratch folder has been incorrectly moved. <br><br> - The OnlineBackup.KEK file is missing. | - Upgrade to the [latest version](https://aka.ms/azurebackup_agent) of the MARS Agent. <br><br> - Move the scratch folder or cache location to a volume with free space that's between 5% and 10% of the total size of the backup data. To correctly move the cache location, refer to the steps in [Common questions about backing up files and folders](./backup-azure-file-folder-backup-faq.yml). <br><br> - Ensure that the OnlineBackup.KEK file is present. <br>*The default location for the scratch folder or the cache path is C:\Program Files\Microsoft Azure Recovery Services Agent\Scratch*. <br><br> - If you've recently moved your scratch folder, ensure that the path of your scratch folder location matches the values of the registry key entries shown below: <br><br> **Registry path**: `HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Azure Backup\Config` <br> **Registry Key**: ScratchLocation <br> **Value**: *New cache folder location* <br><br>**Registry path**: `HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Azure Backup\Config\CloudBackupProvider` <br> **Registry Key**: ScratchLocation <br> **Value**: *New cache folder location* |
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## Backups don't run according to schedule
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Error | Possible causes | Recommended actions
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--- | --- | ---
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The current operation failed due to an internal service error "Resource not provisioned in service stamp". Please retry the operation after some time. (ID: 230006) | The protected server was renamed. | <li> Rename the server back to the original name as registered with the vault. <br> <li> Re-register the server to the vault with the new name.
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The current operation failed due to an internal service error "Resource not provisioned in service stamp". Please retry the operation after some time. (ID: 230006) | The protected server was renamed. | <br><br> - Rename the server back to the original name as registered with the vault. <br><br> - Re-register the server to the vault with the new name.
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## Job could not be started as another job was in progress
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