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# Troubleshoot data copy issues on Azure Data Box, Data Box Next-gen, and Azure Data Box Heavy
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This article describes how to troubleshoot issues when performing data copies or data uploads for an Azure Data Box, Azure Data Box Next-gen or Azure Data Box Heavy import order. The article includes the list of possible errors seen when data is copied to the Data Box or uploaded from Data Box.
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This article describes how to troubleshoot issues when performing data copies or data uploads for an Azure Data Box, Azure Data Box Next-gen, or Azure Data Box Heavy import order. The article includes the list of possible errors seen when data is copied to the Data Box or uploaded from Data Box.
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For help on troubleshooting issues with accessing the shares on your device, see [Troubleshoot share connection failure during data copy](data-box-troubleshoot-share-access.md).
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| Container or share size limit<sup>*</sup> | The total data in containers or shares exceeds the Azure limit. |Download the error lists. <br> Reduce the overall data in the container or share. [Learn more](#container-or-share-size-limit-errors).|
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| Object or file size limit<sup>*</sup> | The object or files in containers or shares exceeds the Azure limit.|Download the error lists. <br> Reduce the file size in the container or share. [Learn more](#object-or-file-size-limit-errors). |
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| Data or file type<sup>*</sup> | The data format or the file type isn't supported. |Download the error lists. <br> For page blobs or managed disks, ensure the data is 512-bytes aligned and copied to the pre-created folders. [Learn more](#data-or-file-type-errors). |
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| Folder or file internal errors<sup>*</sup> | The file or folder have an internal error. |Download the error lists. <br> Remove the file and copy again. For a folder, modify it by renaming or adding or deleting a file. The error should go away in 30 minutes. [Learn more](#folder-or-file-internal-errors). |
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| Folder or file internal errors<sup>*</sup> | The file or folder has an internal error. |Download the error lists. <br> Remove the file and copy again. For a folder, modify it by renaming or adding or deleting a file. The error should go away in 30 minutes. [Learn more](#folder-or-file-internal-errors). |
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| General error<sup>*</sup> | Internal exceptions or error paths in the code caused a critical error. | Reboot the device and rerun the **Prepare to Ship** operation. If the error doesn't go away, contact Microsoft Support. [Learn more](#general-errors). |
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| Non-critical blob or file errors | The blob or file names don't follow the Azure naming rules or the file type isn't supported. | These blob or files may not be copied or the names may be changed. [Learn how to fix these errors](#non-critical-blob-or-file-errors). |
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### ERROR_CONTAINER_OR_SHARE_CAPACITY_EXCEEDED
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**Error description:** Large file shares are not enabled on your storage account(s).
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**Error description:** Large file shares aren't enabled on your storage account(s).
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**Suggested resolution:** To disregard this error, follow these steps:
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1.**Enable large file shares** on your storage account(s) in the Azure portal.
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> [!NOTE]
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> If large file shares are not enabled for the indicated storage accounts on the Azure portal, the data upload to these storage accounts will fail.
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> If large file shares aren't enabled for the indicated storage accounts on the Azure portal, the data upload to these storage accounts will fail.
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## Object or file size limit errors
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**Suggested resolution:**
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- Make sure that you only upload the fixed VHDs to create managed disks.
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- VHDX files or **dynamic** and **differencing** VHDs are not supported.
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- VHDX files or **dynamic** and **differencing** VHDs aren't supported.
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### ERROR_DIRECTORY_DISALLOWED_FOR_TYPE
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### REPARSE_POINT_ERROR
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**Error description:** Symbolic links are not allowed in Linux.
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**Error description:** Symbolic links aren't allowed in Linux.
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**Suggested resolution:** The symbolic links are usually links, pipes, and other such files. Either remove the links, or resolve the links and copy the data.
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## Folder or file internal errors
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**Error description:** The file or folder are in an internal error state.
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**Error description:** The file or folder is in an internal error state.
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**Suggested resolution:** If this is a file, remove the file and copy it again. If this is a folder, modify the folder. Either rename the folder or add or delete a file from the folder. The error should clear on its own in 30 minutes. Contact Microsoft Support, if the error persists.
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