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AKS-Arc/includes/help-support-portal.md

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@@ -12,29 +12,29 @@ ms.lastreviewed: 07/21/2025
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1. Your subscription name should auto-populate in the **Subscription** field. If it doesn't, select it from the dropdown. Then select **Next**.
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1. Select one of the predefined issues, or select **None of the above** if your issue doesn't relate to a specific predefined issue. Then select **Next**:
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:::image type="content" source="media/help-support/issue-select.png" alt-text="Screenshot of issue type selection." lightbox="media/help-support/issue-select.png":::
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:::image type="content" source="../media/help-support/issue-select.png" alt-text="Screenshot of issue type selection." lightbox="../media/help-support/issue-select.png":::
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If you select **None of the above**, you're prompted to select a problem type from a dropdown menu. From the dropdown, select a problem type.
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:::image type="content" source="media/help-support/issues-none.png" alt-text="Screenshot of portal showing none of the above issues selected." lightbox="media/help-support/issues-none.png":::
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:::image type="content" source="../media/help-support/issues-none.png" alt-text="Screenshot of portal showing none of the above issues selected." lightbox="../media/help-support/issues-none.png":::
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1. Select **Next**.
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1. Review the proposed solutions to determine if they address your issue:
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:::image type="content" source="media/help-support/solutions-page.png" alt-text="Screenshot of proposed solutions." lightbox="media/help-support/solutions-page.png":::
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:::image type="content" source="../media/help-support/solutions-page.png" alt-text="Screenshot of proposed solutions." lightbox="../media/help-support/solutions-page.png":::
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1. If you made a mistake or want to choose a different problem type, select **Start again** at the top of the page. If the issues and solutions are not applicable, select **Create a support request** at the top of the page.
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1. Select **Next**.
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1. From the dropdown, select the **Technical** issue type:
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:::image type="content" source="media/help-support/select-type.png" alt-text="Screenshot of problem type selection." lightbox="media/help-support/select-type.png":::
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:::image type="content" source="../media/help-support/select-type.png" alt-text="Screenshot of problem type selection." lightbox="../media/help-support/select-type.png":::
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1. Your subscription name should auto-populate in the **Subscription** field. If it doesn't, select it from the dropdown.
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1. Your service name should auto-populate in the **Service** field. If it doesn't, select it from the dropdown. The **Summary**, **Problem type**, and **Problem subtype** fields should also auto-populate based on your previous selections. If they don't, select the appropriate values from the dropdown menus.
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:::image type="content" source="media/help-support/service-type.png" alt-text="Screenshot showing service selection." lightbox="media/help-support/service-type.png":::
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:::image type="content" source="../media/help-support/service-type.png" alt-text="Screenshot showing service selection." lightbox="../media/help-support/service-type.png":::
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1. Add a short description of your issue in the **Summary** field.
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1. Review the proposed **Solutions** to determine if they address your issue:
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:::image type="content" source="media/help-support/solutions-page.png" alt-text="Screenshot of proposed solutions." lightbox="media/help-support/solutions-page.png":::
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:::image type="content" source="../media/help-support/solutions-page.png" alt-text="Screenshot of proposed solutions." lightbox="../media/help-support/solutions-page.png":::
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1. If the solutions are not applicable, select **Return to support request** at the top of the page.
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1. Select **Next**.
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1. Fill in the problem details and description in the appropriate fields:
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:::image type="content" source="media/help-support/service-request-details.png" alt-text="Screenshot showing details of service request." lightbox="media/help-support/service-request-details.png":::
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:::image type="content" source="../media/help-support/service-request-details.png" alt-text="Screenshot showing details of service request." lightbox="../media/help-support/service-request-details.png":::
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1. Scroll down and fill in your preferred support method of contact:
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:::image type="content" source="media/help-support/service-request-support-method.png" alt-text="Screenshot showing support method preferences." lightbox="media/help-support/service-request-support-method.png":::
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:::image type="content" source="../media/help-support/service-request-support-method.png" alt-text="Screenshot showing support method preferences." lightbox="../media/help-support/service-request-support-method.png":::
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1. Select **Next**. Review the information you submitted. If anything is incorrect, select **Previous** and correct it. When all looks correct, select **Create**.

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