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Merged
merged 3 commits into from
Jan 22, 2025
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Update ios-troubleshoot.md #180

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Update ios-troubleshoot.md
NaserQujaq Jan 22, 2025
599f864
Update date and fix image formatting
denisebmsft Jan 22, 2025
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Merge branch 'public' into patch-1
denisebmsft Jan 22, 2025
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14 changes: 6 additions & 8 deletions defender-endpoint/ios-troubleshoot.md
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Expand Up @@ -14,7 +14,7 @@ ms.collection:
ms.topic: conceptual
ms.subservice: ios
search.appverid: met150
ms.date: 12/02/2024
ms.date: 01/22/2025
---

# Troubleshoot issues and find answers to FAQs on Microsoft Defender for Endpoint on iOS
Expand Down Expand Up @@ -48,8 +48,8 @@ While enabled by default, there might be some cases that require you to disable

3. Toggle off **Connect On Demand** to disable VPN.

> [!div class="mx-imgBorder"]
> :::image type="content" source="media/ios-vpn-config.png" alt-text="The Connect on demand option" lightbox="media/ios-vpn-config.png":::
> [!div class="mx-imgBorder"]
> :::image type="content" source="media/ios-vpn-config.png" alt-text="The Connect on demand option" lightbox="media/ios-vpn-config.png":::

> [!NOTE]
> Web Protection isn't available when VPN is disabled. To re-enable Web Protection, open the Defender for Endpoint app on the device and enable Web Protection.
Expand Down Expand Up @@ -127,13 +127,11 @@ If a user faces an issue that isn't already addressed in the above sections or i

1. Open the MS Defender app on the iOS/iPadOS device.

2. Select the menu (profile icon) on the top-left corner, and then select **Send Feedback**.
2. Select the menu (profile icon) on the top-left corner, and then select **Help and Feedback**.

3. Choose from the given options. To report an issue, select **I don't like something**.
3. Choose from the given options. Under troubleshooting, select **Send Logs to Microsoft**.

Provide details of the issue that you're facing and check **Send diagnostic data**. We recommend that you include your email address so that the team can contact you for a solution or a follow-up.

4. Select **Submit** to successfully send your feedback.
4. Share Incident ID to your support engineer.

2. Users can use the following steps to send feedback if they are having sign in issues or the **Send Feedback** option is disabled (example GCC customers):

Expand Down
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