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FAQ page update for Shared Mailbox support #37

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6 changes: 5 additions & 1 deletion articles/sales-copilot-faq.md
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Expand Up @@ -150,6 +150,10 @@ Copilot for Sales isn't available for Dynamics 365 or Microsoft Exchange on prem

Copilot for Sales works for Microsoft 365 customers with an eligible license and a CRM (Dynamics 365 or Salesforce).

### Does Copilot for Sales support shared mailboxes?

No, there are currently no plans to add shared mailbox support.

### Does Copilot for Sales work in incognito mode?

When you use the Copilot for Sales app in incognito mode or you have disabled third-party cookies, the following message is displayed:
Expand Down Expand Up @@ -363,4 +367,4 @@ The Dynamics App for Outlook is strictly an enablement app that bridges the gap
- [Microsoft 365 Copilot for Sales GA blog](https://cloudblogs.microsoft.com/dynamics365/bdm/2024/02/01/microsoft-copilot-for-sales-and-copilot-for-service-are-now-generally-available/)
- [Ignite announcements blog](https://aka.ms/Ignite2023BAannounceblog)
- [Copilot for Sales adoption resources](https://adoption.microsoft.com/en-us/copilot-for-sales/)
- [Copilot for Sales success kit](https://adoption.microsoft.com/copilot-for-sales/success-kit/)
- [Copilot for Sales success kit](https://adoption.microsoft.com/copilot-for-sales/success-kit/)