Skip to content

Conversation

Copilot
Copy link
Contributor

@Copilot Copilot AI commented Sep 24, 2025

Addresses a common issue where users cannot submit their Partner Center company account applications because the "Accept and Continue" button appears disabled or unclickable during the registration process.

Problem

Users reported being unable to complete Partner Center company account registration despite filling all required fields with no visible validation errors. The "Accept and Continue" button remained unclickable, preventing application submission. This issue has been affecting users across different browsers and persisted for multiple days.

Solution

Enhanced the documentation with comprehensive troubleshooting guidance in two locations:

Main Registration Guide (open-a-developer-account.md)

  • Upgraded locale warning visibility from NOTE to IMPORTANT callout
  • Added dedicated troubleshooting section with 6 actionable solutions:
    • Browser locale configuration (set to English US)
    • Browser data clearing (cookies, cache, restart)
    • Browser compatibility testing (Chrome, Edge, Firefox, Safari)
    • Extension interference resolution (disable ad blockers)
    • Form validation verification (all required fields completed)
    • Timing considerations (wait 2-3 seconds for validation)
  • Enhanced step-by-step instructions with inline troubleshooting notes
  • Added form validation requirements explanation detailing button enablement conditions
  • Included support escalation path with specific information to provide

FAQ Documentation (open-developer-account.md)

  • Added dedicated FAQ entry specifically for the "Accept and Continue" button issue
  • Provided concise troubleshooting steps consistent with the main documentation
  • Improved discoverability for users searching for solutions

Impact

  • Directly addresses the reported registration blocking issue
  • Provides self-service solutions covering common root causes
  • Reduces support ticket volume for this frequent problem
  • Maintains consistency with existing documentation style
  • Improves overall user experience during account setup

The changes follow minimal modification principles, enhancing existing content rather than restructuring, and use established documentation patterns and Microsoft Learn callout styles.

Original prompt

This section details on the original issue you should resolve

<issue_title>When applying for a company account on Partner Center, the application cannot be submitted.</issue_title>
<issue_description>I attempted to register as a partner by following the prompts after clicking the link (https://aka.ms/partnercenterregistration) (see Figures 1-3 for the process). On the "Company Information" page, I have filled in all the required fields (see Figures 4-5) and there are no validation error messages displayed. However, I am unable to click the "Accept and Continue" button.
I have already tried using different browsers, clearing browser caches, and switching to other accounts for registration, but the button still remains unclickable. This issue has persisted since 5:00 PM on August 25, 2025, and remains unresolved to this day. As a result, I cannot complete the registration successfully. Could you please advise on how to address this situation?

Image</issue_description>

Comments on the Issue (you are @copilot in this section)

Fixes #5623

✨ Let Copilot coding agent set things up for you — coding agent works faster and does higher quality work when set up for your repo.

Copy link
Contributor

Learn Build status updates of commit 21c3091:

⚠️ Validation status: warnings

For more details, please refer to the build report.

Note: Your PR may contain errors or warnings or suggestions unrelated to the files you changed. This happens when external dependencies like GitHub alias, Microsoft alias, cross repo links are updated. Please use these instructions to resolve them.

Copy link
Contributor

Learn Build status updates of commit 280d2de:

✅ Validation status: passed

File Status Preview URL Details
hub/apps/publish/partner-center/open-a-developer-account.md ✅Succeeded

For more details, please refer to the build report.

@Copilot Copilot AI changed the title [WIP] When applying for a company account on Partner Center, the application cannot be submitted. Fix Partner Center company account registration "Accept and Continue" button issue Sep 24, 2025
@Copilot Copilot AI requested a review from GrantMeStrength September 24, 2025 23:37
Copilot finished work on behalf of GrantMeStrength September 24, 2025 23:37
Copy link
Contributor

Learn Build status updates of commit e1ca034:

✅ Validation status: passed

File Status Preview URL Details
hub/apps/publish/faq/open-developer-account.md ✅Succeeded
hub/apps/publish/partner-center/open-a-developer-account.md ✅Succeeded

For more details, please refer to the build report.

@GrantMeStrength
Copy link
Contributor

Ipsita - what do you think of this copilot-generated topic update?

Gijsreyn pushed a commit to Gijsreyn/windows-dev-docs that referenced this pull request Oct 6, 2025
Auto Publish – main to live - 2025-08-08 05:00 UTC
Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Projects
None yet
Development

Successfully merging this pull request may close these issues.

When applying for a company account on Partner Center, the application cannot be submitted.
3 participants