The Ainnovate Hotel AI Booking System, built by BlueOrbitAi, is a smart, multi-agent chatbot solution for automating hotel customer support and booking operations. This system lets users check room availability, book or cancel reservations, and ask hotel-related FAQs in natural language via a chat interface.
It leverages OpenAI's Agents SDK, FastAPI, and a robust PostgreSQL database to deliver real-time, reliable, and scalable AI-powered guest services.
- Hotels face high support costs due to repetitive guest queries.
- Manual booking processes are prone to errors.
- No 24/7 smart assistant for answering FAQs or modifying reservations.
The Ainnovate AI system provides a central triager agent that communicates with guests and delegates tasks to sub-agents. These include:
- A room availability checker
- A booking and cancellation agent
- An FAQ retriever
This modular design allows for accurate and timely support, reducing staff workload while enhancing guest experience.
| Feature | Description |
|---|---|
| ✅ Room Availability Checker | Provides real-time room status info |
| ✅ Booking Agent | Books, updates, and cancels reservations |
| ✅ FAQs Retrieval Agent | Responds to hotel service and policy questions |
| ✅ Main Triager Agent | Detects user intent and routes tasks |
| ✅ PostgreSQL Database | Stores room and user booking data securely |
- Python 3.11+ – Core language
- FastAPI – Backend framework
- PostgreSQL – Database for persistence
- SQLAlchemy – ORM layer
- Chainlit – Chat UI (development mode)
- OpenAI Agents SDK – Agent architecture and tool management
- LangChain – Optional orchestration layer
-
Main Triager Agent ├─ Analyzes user input and selects sub-agent
-
Booking Agent ├─ Handles:
- New bookings (name, CNIC, contact, room ID)
- Reservation updates
- Booking cancellations
-
Room Availability Checker ├─ Lists available rooms and checks specific room statuses
-
FAQs Retrieval Agent ├─ Answers questions like "Do you offer breakfast?" or "What’s the checkout time?"
rooms
- room_id (PK)
- room_number
- room_type
- price
- status (available / reserved)
user_booking
- id (PK)
- CNIC (unique)
- name
- contact
- room_id (FK)
| User Query | System Behavior |
|---|---|
| "Book room 4" | Requests user details, books via booking agent |
| "Cancel my reservation" | Asks for CNIC, cancels booking |
| "Is room 3 available?" | Checks via availability agent |
| "Do you offer pickup?" | Answered by FAQ agent |
- 💬 100% of basic queries answered by AI
- ⏱️ Average reply time: ~2 seconds
- ✉️ Reduced booking errors through validation + constraints
- ✨ Seamless experience for guests via natural language
- 💳 Payment gateway integration
- 📊 Admin dashboard for hotel management
- 🧠 RAG-powered answer refinement
- ✉️ Multilingual support and voice input
- 📉 Analytics and logging for usage tracking
Muhammad Abdullah CTO at BlueOrbitAi Agent Developer | Backend Engineer | AI Architect
📨 Contact: [email protected] 🔗 GitHub: MuhammadAbdullah95 📁 Project Repo: GitHub Link