New Components - richpanel

components/azure_storage/azure_storage.app.mjs

@@ -8,4 +8,4 @@ export default {
       console.log(Object.keys(this.$auth));
     },
   },
-};
+};

components/elevio/elevio.app.mjs

@@ -8,4 +8,4 @@ export default {
       console.log(Object.keys(this.$auth));
     },
   },
-};
+};

components/homerun/homerun.app.mjs

@@ -8,4 +8,4 @@ export default {
       console.log(Object.keys(this.$auth));
     },
   },
-};
+};

components/ragie/ragie.app.mjs

@@ -8,4 +8,4 @@ export default {
       console.log(Object.keys(this.$auth));
     },
   },
-};
+};

components/refiner/refiner.app.mjs

@@ -8,4 +8,4 @@ export default {
       console.log(Object.keys(this.$auth));
     },
   },
-};
+};

components/richpanel/actions/add-ticket-message/add-ticket-message.mjs

@@ -0,0 +1,46 @@
+import richpanel from "../../richpanel.app.mjs";
+
+export default {
+  key: "richpanel-add-ticket-message",
+  name: "Add Ticket Message",
+  description: "Adds a message to an existing ticket. [See the documentation](https://developer.richpanel.com/reference/update-a-conversation)",
+  version: "0.0.1",
+  type: "action",
+  props: {
+    richpanel,
+    conversationId: {
+      propDefinition: [
+        richpanel,
+        "conversationId",
+      ],
+    },
+    commentBody: {
+      propDefinition: [
+        richpanel,
+        "commentBody",
+      ],
+    },
+    commentSenderType: {
+      propDefinition: [
+        richpanel,
+        "commentSenderType",
+      ],
+    },
+  },
+  async run({ $ }) {
+    const response = await this.richpanel.updateTicket({
+      $,
+      conversationId: this.conversationId,
+      data: {
+        ticket: {
+          comment: {
+            body: this.commentBody,
+            sender_type: this.commentSenderType,
+          },
+        },
+      },
+    });
+    $.export("$summary", `Added message to ticket ${this.conversationId} successfully`);
+    return response;
+  },
+};

components/richpanel/actions/create-ticket/create-ticket.mjs

@@ -0,0 +1,206 @@
+import { ConfigurationError } from "@pipedream/platform";
+import { VIA_CHANNEL_OPTIONS } from "../../common/constants.mjs";
+import { parseObject } from "../../common/utils.mjs";
+import richpanel from "../../richpanel.app.mjs";
+
+export default {
+  key: "richpanel-create-ticket",
+  name: "Create Ticket",
+  description: "Creates a new support ticket in Richpanel. [See the documentation](https://developer.richpanel.com/reference/create-conversation).",
+  version: "0.0.1",
+  type: "action",
+  props: {
+    richpanel,
+    id: {
+      propDefinition: [
+        richpanel,
+        "createId",
+      ],
+      optional: true,
+    },
+    status: {
+      propDefinition: [
+        richpanel,
+        "status",
+      ],
+    },
+    subject: {
+      type: "string",
+      label: "Subject",
+      description: "The subject of the ticket.",
+      optional: true,
+    },
+    commentBody: {
+      propDefinition: [
+        richpanel,
+        "commentBody",
+      ],
+    },
+    priority: {
+      type: "string",
+      label: "Priority",
+      description: "The priority of the ticket.",
+      options: [
+        "HIGH",
+        "LOW",
+      ],
+      optional: true,
+    },
+    commentSenderType: {
+      propDefinition: [
+        richpanel,
+        "commentSenderType",
+      ],
+    },
+    viaChannel: {
+      type: "string",
+      label: "Via Channel",
+      description: "The channel via which the ticket is created.",
+      reloadProps: true,
+      options: VIA_CHANNEL_OPTIONS,
+    },
+    viaSourceFromAddress: {
+      type: "string",
+      label: "Via Source From Address",
+      description: "The email address of the source from.",
+      hidden: true,
+    },
+    viaSourceFromName: {
+      type: "string",
+      label: "Via Source From Name",
+      description: "The name of the source from.",
+      hidden: true,
+    },
+    viaSourceToAddress: {
+      type: "string",
+      label: "Via Source To Address",
+      description: "The email address of the source to.",
+      hidden: true,
+    },
+    viaSourceToName: {
+      type: "string",
+      label: "Via Source To Name",
+      description: "The name of the source to.",
+      hidden: true,
+    },
+    viaSourceFromNumber: {
+      type: "string",
+      label: "Via Source From Number",
+      description: "The phone number of the source from.",
+      hidden: true,
+    },
+    viaSourceToNumber: {
+      type: "string",
+      label: "Via Source To Number",
+      description: "The phone number of the source to.",
+      hidden: true,
+    },
+    viaSourceFrom: {
+      type: "object",
+      label: "Via Source From",
+      description: "The object source from which the ticket was created. **Examples: {\"address\": \"[email protected]\"} or {\"id\": \"+16692668044\"}. It depends on the selected channel**.",
+      hidden: true,
+    },
+    viaSourceTo: {
+      type: "object",
+      label: "Via Source To",
+      description: "The object source to which the ticket was created. **Examples: {\"address\": \"[email protected]\"} or {\"id\": \"+16692668044\"}. It depends on the selected channel**.",
+      hidden: true,
+    },
+    tags: {
+      propDefinition: [
+        richpanel,
+        "tags",
+      ],
+      optional: true,
+    },
+  },
+  async additionalProps(props) {
+    switch (this.viaChannel) {
+    case "email" :
+      props.viaSourceFromAddress.hidden = false;
+      props.viaSourceFromName.hidden = false;
+      props.viaSourceToAddress.hidden = false;
+      props.viaSourceToName.hidden = false;
+      props.viaSourceFrom.hidden = true;
+      props.viaSourceTo.hidden = true;
+      props.viaSourceFromNumber.hidden = true;
+      props.viaSourceToNumber.hidden = true;
+      break;
+    case "aircall" :
+      props.viaSourceFromNumber.hidden = false;
+      props.viaSourceToNumber.hidden = false;
+      props.viaSourceFrom.hidden = true;
+      props.viaSourceTo.hidden = true;
+      props.viaSourceFromAddress.hidden = true;
+      props.viaSourceFromName.hidden = true;
+      props.viaSourceToAddress.hidden = true;
+      props.viaSourceToName.hidden = true;
+      break;
+    default:
+      props.viaSourceFrom.hidden = false;
+      props.viaSourceTo.hidden = false;
+      props.viaSourceFromAddress.hidden = true;
+      props.viaSourceFromName.hidden = true;
+      props.viaSourceToAddress.hidden = true;
+      props.viaSourceToName.hidden = true;
+      props.viaSourceFromNumber.hidden = true;
+      props.viaSourceToNumber.hidden = true;
+    }
+    return {};
+  },
+  async run({ $ }) {
+    try {
+      const source = {};
+      switch (this.viaChannel) {
+      case "email" :
+        source.from = {
+          address: this.viaSourceFromAddress,
+          name: this.viaSourceFromName,
+        };
+        source.to = {
+          address: this.viaSourceToAddress,
+          name: this.viaSourceToName,
+        };
+        break;
+      case "aircall" :
+        source.from = {
+          id: this.viaSourceFromNumber,
+        };
+        source.to = {
+          id: this.viaSourceToNumber,
+        };
+        break;
+      default:
+        source.from = parseObject(this.viaSourceFrom);
+        source.to = parseObject(this.viaSourceTo);
+      }
+
+      const response = await this.richpanel.createTicket({
+        $,
+        data: {
+          ticket: {
+            id: this.id,
+            status: this.status,
+            subject: this.subject,
+            comment: {
+              body: this.commentBody,
+              sender_type: this.commentSenderType,
+            },
+            priority: this.priority,
+            via: {
+              channel: this.viaChannel,
+              source,
+            },
+            tags: parseObject(this.tags),
+          },
+        },
+      });
+
+      $.export("$summary", `Created ticket ${response.ticket.id}`);
+      return response;
+    } catch ({ response }) {
+      throw new ConfigurationError(response?.data?.error?.message);
+    }
+  },
+};

components/richpanel/actions/update-ticket-status/update-ticket-status.mjs

@@ -0,0 +1,37 @@
+import richpanel from "../../richpanel.app.mjs";
+
+export default {
+  key: "richpanel-update-ticket-status",
+  name: "Update Ticket Status",
+  description: "Updates the status of an existing ticket in Richpanel. [See the documentation](https://developer.richpanel.com/reference/update-a-conversation).",
+  version: "0.0.1",
+  type: "action",
+  props: {
+    richpanel,
+    conversationId: {
+      propDefinition: [
+        richpanel,
+        "conversationId",
+      ],
+    },
+    status: {
+      propDefinition: [
+        richpanel,
+        "status",
+      ],
+    },
+  },
+  async run({ $ }) {
+    const response = await this.richpanel.updateTicket({
+      $,
+      conversationId: this.conversationId,
+      data: {
+        ticket: {
+          status: this.status,
+        },
+      },
+    });
+    $.export("$summary", `Updated ticket ${this.conversationId} to status ${this.status}`);
+    return response;
+  },
+};

components/richpanel/common/constants.mjs

@@ -0,0 +1,52 @@
+export const STATUS_OPTIONS = [
+  {
+    label: "Open",
+    value: "OPEN",
+  },
+  {
+    label: "Closed",
+    value: "CLOSED",
+  },
+];
+
+export const COMMENT_SENDER_TYPE_OPTIONS = [
+  {
+    label: "Customer",
+    value: "customer",
+  },
+  {
+    label: "Operator",
+    value: "operator",
+  },
+];
+
+export const VIA_CHANNEL_OPTIONS = [
+  {
+    label: "Email",
+    value: "email",
+  },
+  {
+    label: "Messenger",
+    value: "messenger",
+  },
+  {
+    label: "Facebook Message",
+    value: "facebook_message",
+  },
+  {
+    label: "Instagram",
+    value: "instagram",
+  },
+  {
+    label: "Aircall",
+    value: "aircall",
+  },
+  {
+    label: "Phone",
+    value: "phone",
+  },
+  {
+    label: "WhatsApp",
+    value: "whatsapp",
+  },
+];