accident

components/freshdesk/actions/assign-ticket-to-agent/assign-ticket-to-agent.mjs

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+import freshdesk from "../../freshdesk.app.mjs";
+
+export default {
+  key: "freshdesk-assign-ticket-to-agent",
+  name: "Assign Ticket to Agent",
+  description: "Assign a Freshdesk ticket to a specific agent",
+  version: "0.0.1",
+  type: "action",
+  props: {
+    freshdesk,
+    ticketId: {
+      propDefinition: [
+        freshdesk,
+        "ticketId",
+      ],
+    },
+    responder_id: {
+      type: "integer",
+      label: "Agent ID",
+      description: "ID of the agent to assign this ticket to",
+    },
+  },
+  async run({ $ }) {
+    const response = await this.freshdesk._makeRequest({
+      $,
+      method: "PUT",
+      url: `/tickets/${this.ticketId}`,
+      data: {
+        responder_id: this.responder_id,
+      },
+    });
+    $.export("$summary", `Ticket ${this.ticketId} assigned to agent ${this.responder_id}`);
+    return response;
+  },
+};

components/freshdesk/actions/assign-ticket-to-group/assign-ticket-to-group.mjs

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+import freshdesk from "../../freshdesk.app.mjs";
+
+export default {
+  key: "freshdesk-assign-ticket-to-group",
+  name: "Assign Ticket to Group",
+  description: "Assign a Freshdesk ticket to a specific group",
+  version: "0.0.1",
+  type: "action",
+  props: {
+    freshdesk,
+    ticketId: {
+      propDefinition: [
+        freshdesk,
+        "ticketId",
+      ],
+    },
+    group_id: {
+      type: "integer",
+      label: "Group ID",
+      description: "ID of the group to assign this ticket to",
+    },
+  },
+  async run({ $ }) {
+    const response = await this.freshdesk._makeRequest({
+      $,
+      method: "PUT",
+      url: `/tickets/${this.ticketId}`,
+      data: {
+        group_id: this.group_id,
+      },
+    });
+    $.export("$summary", `Ticket ${this.ticketId} assigned to group ${this.group_id}`);
+    return response;
+  },
+};

components/freshdesk/actions/close-ticket/close-ticket.mjs

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+import freshdesk from "../../freshdesk.app.mjs";
+
+export default {
+  key: "freshdesk-close-ticket",
+  name: "Close Ticket",
+  description: "Set a Freshdesk ticket's status to 'Closed'. [See docs](https://developers.freshdesk.com/api/#update_a_ticket)",
+  version: "0.0.1",
+  type: "action",
+  props: {
+    freshdesk,
+    ticketId: {
+      propDefinition: [
+        freshdesk,
+        "ticketId",
+      ],
+    },
+  },
+  async run({ $ }) {
+    const CLOSED_STATUS = 5; // Freshdesk status code for 'Closed'
+
+    const response = await this.freshdesk._makeRequest({
+      $,
+      method: "PUT",
+      url: `/tickets/${this.ticketId}`,
+      data: {
+        status: CLOSED_STATUS,
+      },
+    });
+
+    $.export("$summary", `Ticket ${this.ticketId} closed successfully`);
+    return response;
+  },
+};

components/freshdesk/actions/freshdesk-update-ticket/create-group-id-test.mjs

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+const fetch = (...args) => import('node-fetch').then(({default: fetch}) => fetch(...args));
+
+// 🔧 Replace these with your real values
+const API_KEY = "YfaK2hd0KP3og3KbqV";
+const DOMAIN = "falc1.freshdesk.com"; // e.g. support.freshdesk.com
+
+const createGroup = async () => {
+  const res = await fetch(`https://${DOMAIN}/api/v2/groups`, {
+    method: "POST",
+    headers: {
+      "Authorization": "Basic " + Buffer.from(`${API_KEY}:X`).toString("base64"),
+      "Content-Type": "application/json",
+    },
+    body: JSON.stringify({
+      name: "My Team",
+    }),
+  });
+
+  const data = await res.json();
+  if (!res.ok) {
+    console.error("❌ Group create error:", data);
+    return;
+  }
+  console.log("✅ Group created:", data);
+};
+
+createGroup();

components/freshdesk/actions/freshdesk-update-ticket/create-ticket.mjs

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+import fetch from "node-fetch"; // if you're using Node 18+, native fetch is available
+
+// 🔧 Replace these with your real values
+const API_KEY = "YfaK2hd0KP3og3KbqV";
+const DOMAIN = "falc1.freshdesk.com"; // e.g. support.freshdesk.com
+
+// 🎟️ Ticket payload
+const payload = {
+  subject: "Test ticket for full update suite",
+  description: "<strong>This is a test ticket</strong><br>With rich HTML content.",
+  type: "Question",
+  priority: 2,  // Medium
+  status: 2,    // Open
+  tags: ["api-test", "pipedream", "full-update"],
+  email: "[email protected]", // 
+  // Uncomment and customize if you have these
+  group_id: 157001089898,
+  responder_id: 157005992678, //Agent ID
+  custom_fields: {
+    // Example: "cf_customer_type": "premium"
+  },
+};
+
+const createTicket = async () => {
+  const response = await fetch(`https://${DOMAIN}/api/v2/tickets`, {
+    method: "POST",
+    headers: {
+      "Authorization": "Basic " + Buffer.from(`${API_KEY}:X`).toString("base64"),
+      "Content-Type": "application/json",
+    },
+    body: JSON.stringify(payload),
+  });
+
+  if (!response.ok) {
+    console.error("❌ Failed to create ticket", response.status, await response.text());
+    return;
+  }
+
+  const data = await response.json();
+  console.log("✅ Ticket created:", data);
+};
+
+createTicket();

components/freshdesk/actions/freshdesk-update-ticket/freshdesk-update-ticket.mjs

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+import freshdesk from "../../freshdesk.app.mjs";
+import { removeNullEntries } from "../../common/utils.mjs";
+
+export default {
+  key: "freshdesk-update-ticket-testpd",
+  name: "Update a Ticket",
+  description: "Update status, priority, subject, description, agent, group, tags, etc. [See docs](https://developers.freshdesk.com/api/#update_a_ticket)",
+  version: "0.0.5",
+  type: "action",
+  props: {
+    freshdesk,
+    ticketId: {
+      propDefinition: [
+        freshdesk,
+        "ticketId",
+      ],
+    },
+    ticketStatus: {
+      propDefinition: [
+        freshdesk,
+        "ticketStatus",
+      ],
+      optional: true,
+    },
+    ticketPriority: {
+      propDefinition: [
+        freshdesk,
+        "ticketPriority",
+      ],
+      optional: true,
+    },
+    subject: {
+      type: "string",
+      label: "Subject",
+      description: "Ticket subject",
+      optional: true,
+    },
+    description: {
+      type: "string",
+      label: "Description",
+      description: "Detailed ticket description (HTML allowed)",
+      optional: true,
+    },
+    type: {
+      type: "string",
+      label: "Type",
+      description: "Type of ticket (e.g. Question, Incident, etc.)",
+      optional: true,
+    },
+    group_id: {
+      type: "integer",
+      label: "Group ID",
+      description: "ID of the group to assign this ticket to",
+      optional: true,
+    },
+    responder_id: {
+      type: "integer",
+      label: "Agent ID",
+      description: "ID of the agent to assign this ticket to",
+      optional: true,
+    },
+    email: {
+      type: "string",
+      label: "Requester Email (replaces requester)",
+      description: "Updates the requester. If no contact with this email exists, a new one will be created and assigned to the ticket.",
+      optional: true,
+    },
+    phone: {
+      type: "string",
+      label: "Requester Phone (replaces requester)",
+      description: "If no contact with this phone number exists, a new one will be created. If used without email, 'name' is required.",
+      optional: true,
+    },
+    name: {
+      type: "string",
+      label: "Requester Name (required with phone if no email)",
+      description: "Used when creating a contact with phone but no email.",
+      optional: true,
+    },
+    type: {
+        type: "string",
+        label: "Type",
+        description: "Type of ticket (must match one of the allowed values)",
+        optional: true,
+        options: [
+          "Question",
+          "Incident",
+          "Problem",
+          "Feature Request",
+          "Refund",
+        ],
+      },
+    custom_fields: {
+      type: "object",
+      label: "Custom Fields",
+      description: "Custom fields as key-value pairs (make sure types match your config)",
+      optional: true,
+    },
+  },
+  async run({ $ }) {
+    const {
+      freshdesk,
+      ticketId,
+      ticketStatus,
+      ticketPriority,
+      subject,
+      description,
+      type,
+      group_id,
+      responder_id,
+      email,
+      phone,
+      name,
+      tags,
+      custom_fields,
+    } = this;
+
+    const data = removeNullEntries({
+      status: ticketStatus,
+      priority: ticketPriority,
+      subject,
+      description,
+      type,
+      group_id,
+      responder_id,
+      email,
+      phone,
+      name,
+      tags,
+      custom_fields,
+    });
+
+    if (!Object.keys(data).length) {
+      throw new Error("Please provide at least one field to update.");
+    }
+
+    const response = await freshdesk._makeRequest({
+      $,
+      method: "PUT",
+      url: `/tickets/${ticketId}`,
+      data,
+    });
+
+    $.export("$summary", `Ticket ${ticketId} updated successfully`);
+    return response;
+  },
+};
+
+

components/freshdesk/actions/freshdesk-update-ticket/get-group-id.mjs

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+const fetch = (...args) => import('node-fetch').then(({default: fetch}) => fetch(...args));
+
+// 🔧 Replace with your values
+const API_KEY = "your_api_key";
+const DOMAIN = "yourdomain.freshdesk.com";
+
+const getGroups = async () => {
+  const res = await fetch(`https://${DOMAIN}/api/v2/groups`, {
+    headers: {
+      "Authorization": "Basic " + Buffer.from(`${API_KEY}:X`).toString("base64"),
+      "Content-Type": "application/json",
+    },
+  });
+
+  const data = await res.json();
+
+  if (!res.ok) {
+    console.error("❌ Failed to fetch groups:", data);
+    return;
+  }
+
+  console.log("✅ Group List:");
+  data.forEach(group => {
+    console.log(`- ${group.name}: ${group.id}`);
+  });
+};
+
+getGroups();

components/freshdesk/actions/set-ticket-priority/set-ticket-priority.mjs

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+import freshdesk from "../../freshdesk.app.mjs";
+
+export default {
+  key: "freshdesk-set-ticket-priority",
+  name: "Set Ticket Priority",
+  description: "Update the priority of a ticket in Freshdesk",
+  version: "0.0.1",
+  type: "action",
+  props: {
+    freshdesk,
+    ticketId: {
+      propDefinition: [
+        freshdesk,
+        "ticketId",
+      ],
+    },
+    ticketPriority: {
+      propDefinition: [
+        freshdesk,
+        "ticketPriority",
+      ],
+    },
+  },
+  async run({ $ }) {
+    const response = await this.freshdesk._makeRequest({
+      $,
+      method: "PUT",
+      url: `/tickets/${this.ticketId}`,
+      data: {
+        priority: this.ticketPriority,
+      },
+    });
+    $.export("$summary", `Ticket ${this.ticketId} priority updated to ${this.ticketPriority}`);
+    return response;
+  },
+};