Add assignee support to Zendesk update ticket component

components/zendesk/actions/add-ticket-tags/add-ticket-tags.mjs

@@ -5,7 +5,7 @@ export default {
   name: "Add Ticket Tags",
   description: "Add tags to a ticket (appends to existing tags). [See the documentation](https://developer.zendesk.com/api-reference/ticketing/ticket-management/tags/#add-tags).",
   type: "action",
-  version: "0.0.3",
+  version: "0.0.4",
   props: {
     app,
     ticketId: {

components/zendesk/actions/create-ticket/create-ticket.mjs

@@ -5,7 +5,7 @@ export default {
   name: "Create Ticket",
   description: "Creates a ticket. [See the documentation](https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/#create-ticket).",
   type: "action",
-  version: "0.1.7",
+  version: "0.1.8",
   props: {
     app,
     ticketCommentBody: {

components/zendesk/actions/delete-ticket/delete-ticket.mjs

@@ -5,7 +5,7 @@ export default {
   name: "Delete Ticket",
   description: "Deletes a ticket. [See the documentation](https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/#delete-ticket).",
   type: "action",
-  version: "0.1.7",
+  version: "0.1.8",
   props: {
     app,
     ticketId: {

components/zendesk/actions/get-ticket-info/get-ticket-info.mjs

@@ -5,7 +5,7 @@ export default {
   name: "Get Ticket Info",
   description: "Retrieves information about a specific ticket. [See the documentation](https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/#show-ticket).",
   type: "action",
-  version: "0.0.5",
+  version: "0.0.6",
   props: {
     app,
     ticketId: {

components/zendesk/actions/get-user-info/get-user-info.mjs

@@ -4,7 +4,7 @@ export default {
   key: "zendesk-get-user-info",
   name: "Get User Info",
   description: "Retrieves information about a specific user. [See the documentation](https://developer.zendesk.com/api-reference/ticketing/users/users/#show-user).",
-  version: "0.0.2",
+  version: "0.0.3",
   type: "action",
   props: {
     zendesk,

components/zendesk/actions/list-locales/list-locales.mjs

@@ -4,7 +4,7 @@ export default {
   key: "zendesk-list-locales",
   name: "List Locales",
   description: "Retrieves all locales. [See the documentation](https://developer.zendesk.com/api-reference/ticketing/account-configuration/locales/).",
-  version: "0.0.2",
+  version: "0.0.3",
   type: "action",
   props: {
     zendesk,

components/zendesk/actions/list-macros/list-macros.mjs

@@ -4,7 +4,7 @@ export default {
   key: "zendesk-list-macros",
   name: "List Macros",
   description: "Retrieves all macros. [See the documentation](https://developer.zendesk.com/api-reference/ticketing/business-rules/macros/#list-macros).",
-  version: "0.0.2",
+  version: "0.0.3",
   type: "action",
   props: {
     zendesk,

components/zendesk/actions/list-ticket-comments/list-ticket-comments.mjs

@@ -4,7 +4,7 @@ export default {
   key: "zendesk-list-ticket-comments",
   name: "List Ticket Comments",
   description: "Retrieves all comments for a specific ticket. [See the documentation](https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_comments/#list-comments).",
-  version: "0.0.2",
+  version: "0.0.3",
   type: "action",
   props: {
     zendesk,

components/zendesk/actions/list-tickets/list-tickets.mjs

@@ -5,7 +5,7 @@ export default {
   name: "List Tickets",
   description: "Retrieves a list of tickets. [See the documentation](https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/#list-tickets).",
   type: "action",
-  version: "0.0.5",
+  version: "0.0.6",
   props: {
     app,
     sortBy: {

components/zendesk/actions/remove-ticket-tags/remove-ticket-tags.mjs

@@ -5,7 +5,7 @@ export default {
   name: "Remove Ticket Tags",
   description: "Remove specific tags from a ticket. [See the documentation](https://developer.zendesk.com/api-reference/ticketing/ticket-management/tags/#remove-tags).",
   type: "action",
-  version: "0.0.3",
+  version: "0.0.4",
   props: {
     app,
     ticketId: {

components/zendesk/actions/search-tickets/search-tickets.mjs

@@ -5,7 +5,7 @@ export default {
   name: "Search Tickets",
   description: "Searches for tickets using Zendesk's search API. [See the documentation](https://developer.zendesk.com/api-reference/ticketing/ticket-management/search/#search-tickets).",
   type: "action",
-  version: "0.0.6",
+  version: "0.0.7",
   props: {
     app,
     query: {

components/zendesk/actions/set-ticket-tags/set-ticket-tags.mjs

@@ -5,7 +5,7 @@ export default {
   name: "Set Ticket Tags",
   description: "Set tags on a ticket (replaces all existing tags). [See the documentation](https://developer.zendesk.com/api-reference/ticketing/ticket-management/tags/#set-tags).",
   type: "action",
-  version: "0.0.3",
+  version: "0.0.4",
   props: {
     app,
     ticketId: {

components/zendesk/actions/update-ticket/update-ticket.mjs

@@ -5,7 +5,7 @@ export default {
   name: "Update Ticket",
   description: "Updates a ticket. [See the documentation](https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/#update-ticket).",
   type: "action",
-  version: "0.2.0",
+  version: "0.2.1",
   props: {
     app,
     ticketId: {
@@ -89,6 +89,18 @@ export default {
       optional: true,
       default: "set",
     },
+    assigneeId: {
+      propDefinition: [
+        app,
+        "assigneeId",
+      ],
+    },
+    assigneeEmail: {
+      propDefinition: [
+        app,
+        "assigneeEmail",
+      ],
+    },
   },
   methods: {
     updateTicket({
@@ -113,6 +125,8 @@ export default {
       attachments,
       ticketTags,
       tagAction,
+      assigneeId,
+      assigneeEmail,
     } = this;
 
     const ticketComment = ticketCommentBodyIsHTML
@@ -143,24 +157,47 @@ export default {
       }
     }
 
+    // Build ticket data object
+    const ticketData = {
+      comment: ticketComment,
+      priority: ticketPriority,
+      subject: ticketSubject,
+      status: ticketStatus,
+    };
+
+    // Add assignee fields if provided
+    if (assigneeId) {
+      ticketData.assignee_id = assigneeId;
+    }
+    if (assigneeEmail) {
+      ticketData.assignee_email = assigneeEmail;
+    }
+
     const response = await this.updateTicket({
       step,
       ticketId,
       customSubdomain,
       data: {
-        ticket: {
-          comment: ticketComment,
-          priority: ticketPriority,
-          subject: ticketSubject,
-          status: ticketStatus,
-        },
+        ticket: ticketData,
       },
     });
 
     const attachmentCount = ticketComment.uploads?.length || 0;
-    const summary = attachmentCount > 0
-      ? `Successfully updated ticket with ID ${response.ticket.id} with ${attachmentCount} attachment(s)`
-      : `Successfully updated ticket with ID ${response.ticket.id}`;
+    const assigneeUpdated = assigneeId || assigneeEmail;
+
+    let summary = `Successfully updated ticket with ID ${response.ticket.id}`;
+
+    const updates = [];
+    if (attachmentCount > 0) {
+      updates.push(`${attachmentCount} attachment(s)`);
+    }
+    if (assigneeUpdated) {
+      updates.push("assignee");
+    }
+
+    if (updates.length > 0) {
+      summary += ` with ${updates.join(" and ")}`;
+    }
 
     step.export("$summary", summary);
 

components/zendesk/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@pipedream/zendesk",
-  "version": "0.8.2",
+  "version": "0.8.3",
   "description": "Pipedream Zendesk Components",
   "main": "zendesk.app.mjs",
   "keywords": [

components/zendesk/sources/locale-updated/locale-updated.mjs

@@ -3,10 +3,10 @@
 export default {
   ...common,
   key: "zendesk-locale-updated",
   name: "Locale Updated",
   type: "source",
   description: "Emit new event when a locale has been updated",
-  version: "0.0.2",
+  version: "0.0.3",
   dedupe: "unique",
   async run() {
     const lastTs = this._getLastTs();

components/zendesk/sources/new-ticket-comment-added/new-ticket-comment-added.mjs

@@ -7,7 +7,7 @@ export default {
   key: "zendesk-new-ticket-comment-added",
   type: "source",
   description: "Emit new event when a ticket comment has been added",
-  version: "0.0.2",
+  version: "0.0.3",
   dedupe: "unique",
   props: {
     app,

components/zendesk/sources/new-ticket/new-ticket.mjs

@@ -6,7 +6,7 @@ export default {
   key: "zendesk-new-ticket",
   type: "source",
   description: "Emit new event when a ticket is created",
-  version: "0.2.7",
+  version: "0.2.8",
   dedupe: "unique",
   methods: {
     ...common.methods,

components/zendesk/sources/ticket-added-to-view/ticket-added-to-view.mjs

@@ -5,7 +5,7 @@ export default {
   key: "zendesk-ticket-added-to-view",
   name: "New Ticket Added to View (Instant)",
   description: "Emit new event when a ticket is added to the specified view",
-  version: "0.0.7",
+  version: "0.0.8",
   type: "source",
   dedupe: "unique",
   props: {

components/zendesk/sources/ticket-closed/ticket-closed.mjs

@@ -2,11 +2,11 @@
 
 export default {
   ...common,
   name: "Ticket Closed (Instant)",
   key: "zendesk-ticket-closed",
   type: "source",
   description: "Emit new event when a ticket has changed to closed status",
-  version: "0.2.7",
+  version: "0.2.8",
   dedupe: "unique",
   methods: {
     ...common.methods,

components/zendesk/sources/ticket-pended/ticket-pended.mjs

@@ -2,11 +2,11 @@
 
 export default {
   ...common,
   name: "Ticket Pending (Instant)",
   key: "zendesk-ticket-pended",
   type: "source",
   description: "Emit new event when a ticket has changed to pending status",
-  version: "0.2.7",
+  version: "0.2.8",
   dedupe: "unique",
   methods: {
     ...common.methods,

components/zendesk/sources/ticket-solved/ticket-solved.mjs

@@ -2,11 +2,11 @@
 
 export default {
   ...common,
   name: "Ticket Solved (Instant)",
   key: "zendesk-ticket-solved",
   type: "source",
   description: "Emit new event when a ticket has changed to solved status",
-  version: "0.2.7",
+  version: "0.2.8",
   dedupe: "unique",
   methods: {
     ...common.methods,

components/zendesk/sources/ticket-updated/ticket-updated.mjs

@@ -2,11 +2,11 @@
 
 export default {
   ...common,
   name: "Ticket Updated (Instant)",
   key: "zendesk-ticket-updated",
   type: "source",
   description: "Emit new event when a ticket has been updated",
-  version: "0.2.7",
+  version: "0.2.8",
   dedupe: "unique",
   methods: {
     ...common.methods,

components/zendesk/zendesk.app.mjs

@@ -274,6 +274,44 @@ export default {
       description: "Array of tags to apply to the ticket. These will replace any existing tags on the ticket.",
       optional: true,
     },
+    assigneeId: {
+      type: "string",
+      label: "Assignee ID",
+      description: "The ID of the agent to assign the ticket to",
+      optional: true,
+      async options({ prevContext }) {
+        const { afterCursor } = prevContext;
+
+        const {
+          users,
+          meta,
+        } = await this.listUsers({
+          params: {
+            [constants.PAGE_SIZE_PARAM]: constants.DEFAULT_LIMIT,
+            [constants.PAGE_AFTER_PARAM]: afterCursor,
+            role: "agent",
+          },
+        });
+
+        return {
+          context: {
+            afterCursor: meta.after_cursor,
+          },
+          options: users.map(({
+            id, name,
+          }) => ({
+            label: name,
+            value: id,
+          })),
+        };
+      },
+    },
+    assigneeEmail: {
+      type: "string",
+      label: "Assignee Email",
+      description: "The email address of the agent to assign the ticket to",
+      optional: true,
+    },
   },
   methods: {
     getUrl(path, customSubdomain) {