Add step-by-step sanctions account deactivation process

[leonhardprinz]

The current handbook page explains the Russia sanctions policy but doesn't document the actual steps for deactivating an account. Adding clear instructions based on guidance from the Billing team.

Changes

What

Added step-by-step instructions for deactivating accounts due to sanctions compliance.

Why

The existing handbook page explains our Russia sanctions policy but doesn't document
the actual procedure. When I needed to deactivate an account, I had to ask in
#team-billing because the steps weren't clear.

How

Documents the 4-step process:

1. Cancel Stripe subscription (don't delete)
2. Deactivate org in admin
3. Deactivate user in admin
4. Send notification email

Credit to Eleftheria and Pawel for the guidance! 🦔

Checklist

• Words are spelled using American English
• PostHog product names are in title case. It's "Product Analytics" not "Product analytics". If talking about a category of product, use sentence case e.g. "There are a lot of product analytics tools, but PostHog's Product Analytics is the best"
• Titles are in sentence case
• Feature names are in sentence case. It's "Click here to create a trend insight" not "... create a Trend Insight" and so on.
• Use relative URLs for internal links
• If I moved a page, I added a redirect in vercel.json
• Remove this template if you're not going to fill it out!

Article checklist

• I've added (at least) 3-5 internal links to this new article
• I've added keywords for this page to the rank tracker in Ahrefs
• I've checked the preview build of the article
• The date on the article is today's date
• I've added this to the relevant "Tutorials and guides" docs page (if applicable)

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Project	Deployment	Review	Updated (UTC)
posthog	Ready	Preview	Jan 12, 2026 1:25pm