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fix(mysql): document too many connection error #3288

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fix(mysql): document too many connection error #3288

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a244627
fix #2881
mickael-plassard Aug 13, 2025
d268e11
updating nitpicks and moving it to the troubleshooting page
mickael-plassard Aug 14, 2025
1906a1f
Nitpick:update connection issues titles
mickael-plassard Sep 18, 2025
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12 changes: 11 additions & 1 deletion src/_posts/databases/mysql/2000-01-01-accessing.md
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Original file line number Diff line number Diff line change
@@ -1,7 +1,7 @@
---
title: Accessing Your Scalingo for MySQL® Addon
nav: Accessing
modified_at: 2025-06-10 12:00:00
modified_at: 2025-08-13 14:50:00
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@mcimbaro mcimbaro Aug 13, 2025

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Nitpick: We do not change the hour in general, but only the date

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modified_at: 2025-08-13 14:50:00
modified_at: 2025-08-13 12:00:00

tags: databases mysql addon
index: 4
---
Expand Down Expand Up @@ -298,3 +298,13 @@ like described [above](#using-openssh).
5. Click the **Test Connection** button at the bottom to test that everything
works as expected
6. Click the **OK** button to save the connection configuration

## Connection error

Receiving the error `Too many connection errors from 1.2.3.4:12345` means
that the MySQL router blocked the connection after too many attempts were
tried using an invalid configuration.
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@mcimbaro mcimbaro Aug 13, 2025

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Suggestion: I find the current sentence hard to understand

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Receiving the error `Too many connection errors from 1.2.3.4:12345` means
that the MySQL router blocked the connection after too many attempts were
tried using an invalid configuration.
Receiving the error `Too many connection errors from 1.2.3.4:12345` means
that the MySQL router has blocked the connection after multiple failed
attempts using invalid credentials.


To solve this issue, the MySQL router has to be restarted, which induces a
small downtime of less than 30 seconds. To do so, please contact our Support
team at <support@scalingo.com> or via the integrated chat in your dashboard.