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patricebechardpatricebechard
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Merge pull request #125 from ServiceNow/patrice/dynamic-guidance
Add dynamic guidance tasks
2 parents 0e62399 + fb7a157 commit 1071f6d

32 files changed

+2165
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lines changed

‎src/browsergym/workarena/__init__.py‎

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from .tasks.knowledge import __TASKS__ as KB_TASKS
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from .tasks.list import __TASKS__ as LIST_TASKS
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from .tasks.navigation import __TASKS__ as NAVIGATION_TASKS
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from .tasks.navigation import __DYNAMIC_GUIDANCE_TASKS__ as NAVIGATION_DYNAMIC_GUIDANCE_TASKS
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from .tasks.service_catalog import __TASKS__ as SERVICE_CATALOG_TASKS
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from .tasks.service_catalog import __DYNAMIC_GUIDANCE_TASKS__ as SERVICE_CATALOG_DYNAMIC_GUIDANCE_TASKS
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from .tasks.case import __TASKS__ as CASE_TASKS
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from .tasks.role import __TASKS__ as ROLE_TASKS
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from .tasks.interaction import __TASKS__ as INTERACTION_TASKS
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from .tasks.change_request import __TASKS__ as CHANGE_REQUEST_TASKS
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from .tasks.customer_account import __TASKS__ as CUSTOMER_ACCOUNT_TASKS
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from .tasks.incident import __TASKS__ as INCIDENT_TASKS
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from .tasks.license import __TASKS__ as LICENSE_TASKS
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from .tasks.ritm import __TASKS__ as RITM_TASKS
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from .tasks.compositional.base import CompositionalTask
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ALL_WORKARENA_TASKS = [
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ALL_WORKARENA_DYNAMIC_GUIDANCE_TASKS = [
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*SERVICE_CATALOG_DYNAMIC_GUIDANCE_TASKS,
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*NAVIGATION_DYNAMIC_GUIDANCE_TASKS,
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*CASE_TASKS,
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*ROLE_TASKS,
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*INTERACTION_TASKS,
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*CHANGE_REQUEST_TASKS,
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*CUSTOMER_ACCOUNT_TASKS,
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*INCIDENT_TASKS,
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*LICENSE_TASKS,
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*RITM_TASKS,
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]
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"workarena.servicenow.multi-chart-value-retrieval": "dashboard",
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"workarena.servicenow.single-chart-value-retrieval": "dashboard",
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"workarena.servicenow.single-chart-min-max-retrieval": "dashboard",
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# dynamic guidance tasks
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"workarena.servicenow.order-iphone": "service catalog",
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"workarena.servicenow.order-mobile-phone": "service catalog",
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"workarena.servicenow.order-software": "service catalog",
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"workarena.servicenow.order-software-access": "service catalog",
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"workarena.servicenow.order-reset-password": "service catalog",
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"workarena.servicenow.order-packaging-and-shipping": "service catalog",
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"workarena.servicenow.order-paper-supplies": "service catalog",
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"workarena.servicenow.order-misc-hardware": "service catalog",
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"workarena.servicenow.order-misc-hardware-with-business-justification": "service catalog",
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"workarena.servicenow.order-reset-password": "service catalog",
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}
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‎src/browsergym/workarena/api/requests.py‎

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"sysparm_fields": ",".join(
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[
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"sys_id",
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"cat_item",
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"short_description",
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"quantity",
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]
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),
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"sysparm_display_value": "true",
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},
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)["result"]
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‎src/browsergym/workarena/config.py‎

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# Path to the Menu navigation task configuration
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ALL_MENU_PATH = str(resources.files(data_files).joinpath("task_configs/all_menu.json"))
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ALL_MENU_CUSTOM_GOAL_PATH = str(resources.files(data_files).joinpath("task_configs/go_to_page.json"))
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# Path to the dashboard/report retrieval task configurations
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DASHBOARD_RETRIEVAL_MINMAX_CONFIG_PATH = str(
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)
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ASSIGN_ROLES_TO_USER_IMPLICIT_CONFIG_PATH = str(
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resources.files(data_files).joinpath("task_configs/assign_roles_to_user_implicit.json")
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)
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)
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## License tasks
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GET_NUMBER_LICENSES_CONFIG_PATH = str(
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resources.files(data_files).joinpath("task_configs/get_number_licenses.json")
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)
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## Change Request tasks
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CHANGE_CHANGE_REQUEST_APPROVER_CONFIG_PATH = str(
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resources.files(data_files).joinpath("task_configs/change_chg_approver.json")
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)
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## Incident tasks
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ADD_ADDITIONAL_ASSIGNEE_TO_INCIDENT_CONFIG_PATH = str(
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resources.files(data_files).joinpath("task_configs/add_additional_assignee_to_incident.json")
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)
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RESOLVE_INCIDENT_CONFIG_PATH = str(
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resources.files(data_files).joinpath("task_configs/resolve_incident.json")
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)
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UPDATE_INCIDENT_CONFIG_PATH = str(
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resources.files(data_files).joinpath("task_configs/update_incident.json")
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)
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## Request Item tasks
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CHANGE_RITM_STATUS_CONFIG_PATH = str(
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resources.files(data_files).joinpath("task_configs/change_ritm_status.json")
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)
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UPDATE_RITM_QUANTITY_CONFIG_PATH = str(
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resources.files(data_files).joinpath("task_configs/update_ritm_quantity.json")
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)
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## Interaction tasks
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CREATE_INTERACTION_CONFIG_PATH = str(
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resources.files(data_files).joinpath("task_configs/create_interaction.json")
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)
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## Customer account tasks
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FIND_CUSTOMER_ACCOUNT_MANAGER_CONFIG_PATH = str(
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resources.files(data_files).joinpath("task_configs/find_customer_account_manager.json")
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)
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## User group tasks
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DEACTIVATE_USER_GROUP_CONFIG_PATH = str(
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resources.files(data_files).joinpath("task_configs/deactivate_user_group.json")
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)
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# service catalog tasks (dynamic guidance)
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ORDER_IPHONE_TASK_CONFIG_PATH = str(
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resources.files(data_files).joinpath("task_configs/order_iphone.json")
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)
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ORDER_MOBILE_PHONE_TASK_CONFIG_PATH = str(
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resources.files(data_files).joinpath("task_configs/order_mobile_phone.json")
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)
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ORDER_MISC_HARDWARE_TASK_CONFIG_PATH = str(
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resources.files(data_files).joinpath("task_configs/order_misc_hardware.json")
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)
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ORDER_MISC_HARDWARE_WITH_BUSINESS_JUSTIFICATION_TASK_CONFIG_PATH = str(
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resources.files(data_files).joinpath("task_configs/order_misc_hardware_with_business_justification.json")
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)
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ORDER_PACKAGING_AND_SHIPPING_TASK_CONFIG_PATH = str(
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resources.files(data_files).joinpath("task_configs/order_packaging_and_shipping.json")
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)
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ORDER_RESET_PASSWORD_TASK_CONFIG_PATH = str(
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resources.files(data_files).joinpath("task_configs/order_reset_password.json")
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)
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ORDER_PAPER_SUPPLIES_TASK_CONFIG_PATH = str(
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resources.files(data_files).joinpath("task_configs/order_paper_and_supplies.json")
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)
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ORDER_SOFTWARE_TASK_CONFIG_PATH = str(
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resources.files(data_files).joinpath("task_configs/order_software.json")
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)
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ORDER_SOFTWARE_ACCESS_TASK_CONFIG_PATH = str(
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resources.files(data_files).joinpath("task_configs/order_software_access.json")
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)

‎src/browsergym/workarena/data_files/task_configs/add_additional_assignee_to_incident.json‎

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[
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{
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"additional_assignee_list": "Elmo Gabouer",
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"incident_number": "INC0000002",
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"goal": "Add Elmo Gabouer as an additional assignee on INC0000002"
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},
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{
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"additional_assignee_list": "Pat Hoshaw",
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"incident_number": "INC0000016",
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"goal": "Add Pat Hoshaw as an additional assignee on INC0000016"
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},
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{
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"additional_assignee_list": "Norman Betance",
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"incident_number": "INC0000020",
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"goal": "Add Norman Betance as an additional assignee on INC0000020"
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}
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]

‎src/browsergym/workarena/data_files/task_configs/change_chg_approver.json‎

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[
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{
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"change_number": "CHG0000077",
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"approver": "Fred Luddy",
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"goal": "Update change request CHG0000077 to get Fred Luddy's approval"
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},
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{
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"change_number": "CHG0000039",
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"approver": "Bow Ruggeri",
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"goal": "Update change request CHG0000039 to get Bow Ruggeri's approval"
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},
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{
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"change_number": "CHG0000086",
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"approver": "David Dan",
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"goal": "Update change request CHG0000086 to get David Dan's approval"
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}
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]

‎src/browsergym/workarena/data_files/task_configs/change_ritm_status.json‎

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[
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{
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"ritm_number": "RITM0000002",
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"approval": "approved",
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"goal": "Change RITM0000002 approval status to approved"
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},
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{
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"ritm_number": "RITM0010002",
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"approval": "rejected",
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"goal": "Change RITM0010002 approval status to rejected"
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},
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{
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"ritm_number": "RITM0010003",
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"approval": "requested",
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"goal": "Change RITM0010003 approval status to requested"
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}
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]

‎src/browsergym/workarena/data_files/task_configs/create_interaction.json‎

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[
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{
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"hardware": "laptop",
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"hardware_issue": "The laptop screen won't turn on",
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"assigned_to": "Kurtis Asberry",
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"goal": "A customer called in about his laptop. The laptop screen won't turn on. Create an interaction based on the phone call and assign it to Kurtis Asberry"
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},
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{
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"hardware": "router",
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"hardware_issue": "The router light is on but there is no Wifi",
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"assigned_to": "Manifah Masood",
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"goal": "A customer called in about his router. The router light is on but there is no Wifi. Create an interaction based on the phone call and assign it to Manifah Masood"
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},
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{
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"hardware": "keyboard",
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"hardware_issue": "The keyboard's vowel keys are stuck",
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"assigned_to": "Lacy Belmont",
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"goal": "A customer called in about his keyboard. The keyboard's vowel keys are stuck. Create an interaction based on the phone call and assign it to Lacy Belmont"
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}
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]

‎src/browsergym/workarena/data_files/task_configs/find_customer_account_manager.json‎

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[
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{
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"customer_account": "Tom Tom Networks",
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"contact": "Tommy Gore",
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"goal": "Find out who the contact for Tom Tom Networks is"
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},
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{
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"customer_account": "Spark Technologies",
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"contact": "Amy Pascal",
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"goal": "Find out who the contact for Spark Technologies is"
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},
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{
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"customer_account": "Diagonal Inc.",
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"contact": "Denis Koch",
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"goal": "Find out who the contact for Diagonal Inc. is"
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}
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]

‎src/browsergym/workarena/data_files/task_configs/get_number_licenses.json‎

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[
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{
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"model": "Adobe Acrobat",
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"number_of_licenses": 600,
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"goal": "Get the number of licenses available for Adobe Acrobat"
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},
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{
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"model": "Skype",
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"number_of_licenses": 550,
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"goal": "Get the number of licenses available for Skype"
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},
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{
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"model": "Microsoft Office Home and Business 2010",
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"number_of_licenses": 71,
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"goal": "Get the number of licenses available for Microsoft Office Home and Business 2010"
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}
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]

‎src/browsergym/workarena/data_files/task_configs/go_to_page.json‎

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[
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{
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"page": "the Contracts table",
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"url": "/now/nav/ui/classic/params/target/ast_contract_list.do",
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"goal": "Go to the Contracts table"
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},
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{
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"page": "the page that lists all SLA definitions",
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"url": "/now/nav/ui/classic/params/target/contract_sla_list.do",
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"goal": "Go to the page that lists all SLA definitions"
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},
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{
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"page": "where installed plugins and applications are listed",
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"url": "/now/app-manager/home/tab/installed/sort/install_date",
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"goal": "Go to where installed plugins and applications are listed"
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}
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]

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